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Beijing Information: Educational institutions frequently change teachers, and consumers complain about refunds?
Introduction to Hunting Test Network: Kunming Information Hong Kong News (Kunming Daily reporter Yang Dingjia) "At the beginning of this year, I reported an early education course for my children in an early childhood education institution in Kunming. As a result, a few days ago, the child said that he had changed teachers again, and now he doesn't want to study and train. But what should I do with the 3960 yuan I just paid? The training institution said that there is no refund. " Mr. Fan, a citizen of Kunming, encountered such confusion. After reflecting the situation, the training school shows that changing teachers is a normal personnel adjustment and the training fee cannot be refunded. Mr. Fan, who had no refund, reported to the Wulong Federation of Chenggong District Consumers Association and looked forward to the assistance of the Consumers Association.

What should parents do in such a situation?

Parents: Changing teachers has a direct impact on children. "Dad, will Teacher Su teach me next week?" Miss Li and Miss Liu have come to give me lectures now. "In view of the children's problems, Mr. Fan is a little embarrassed." I applied for the exam at that time. Because I think the teacher's lecture is very infectious after the audition, the children also like to follow her. Who ever expected to change teachers after only a few visits without informing us beforehand? "

This has happened to many parents in Kunming. Last year, Miss Zhu enrolled in a make-up class. Every Sunday, she accompanied her daughter from the northern city to the training school around Jianshe Road to teach. "We came to listen to this teacher's class specially, and listened to a friend's detailed introduction to this teacher. The classroom teaching is very practical and very attentive. The children all like him very much. But we only had a few classes, and then we changed teachers. We can't accept it. I asked the training institutions, and one minute they said which teacher had stopped attending classes because of my own reasons, and the next minute they said that they could not contact which teacher. We explicitly offer a refund, which is not allowed by the university. Just teaching here has a direct impact on children's mentality. After three or six months, there is no actual effect. " Miss Zhu said.

Training school: changing teachers is a normal personnel adjustment. In view of the frequent change of teachers, the person in charge of the training school said that everything is normal in your business. "The teachers in training schools move quickly, and some teachers even work part-time in several training schools. They can come back if they have time. Few teachers work as hard as public universities, that is to say, more than ten or twenty years. I think this means all normal personnel adjustments. If we have to get a refund for changing teachers, we really can't afford to hurt. " The person in charge of marketing promotion of a training institution shows.

In order to deal with this problem, training schools have also thought of many ways, such as offering superior salaries and letting excellent teachers do branch schools. Even so, there is still no way to ensure the long-term retention of outstanding talents. After all, training school teachers is too stressful, with more overtime and no winter and summer vacations. "The person in charge shows that.

In view of the experience of Teacher Fan and Teacher Zhu, the person in charge said that the organization would discuss the refund regulations for parents as much as possible under the condition that the rights and interests of students are guaranteed in the teaching work plan.

Criminal defense lawyer: After receiving Mr. Fan's report, the staff of the Wulong Federation of Chenggong District Consumers Association grasped the situation with the other party at the first time, and took turns to mediate disputes with the other party three times, and carefully publicized and planned the Consumer Protection Law and other related professional knowledge to the heads of early education institutions, which finally prompted them to reach an agreement. Preschool institutions deduct the learning and training fees they have participated in and return the remaining consumption account of 2400 yuan at one time.

Jiang Ting, a lawyer of Kunming Beichuan Criminal Defense Law Firm, said that according to Articles 9, 17 and 23 of the Consumer Protection Law, consumers have the right to increase their own goods or services. Operators should listen to consumers' suggestions on the goods or services they provide and accept the supervision of consumers. In addition, "if an operator provides goods or services and undertakes warranty, return, refund or other commitments in accordance with state regulations or agreements with consumers, it shall implement them in accordance with state regulations or commitments, and shall not deliberately delay or unreasonably refuse. In this case, education and training institutions often change teachers, which harms the interests of consumers and should return the remaining accounts.

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