Lead: Etiquette can effectively show the education, grace and charm of the giver and the recipient. It reflects a person's knowledge level and respect for others and society, and is the external expression of a person's knowledge, cultivation and value. People can accurately judge a person's social status and working environment from his code of conduct. As a flight attendant in the service industry, there are also high professional requirements for etiquette. Therefore, in order to become a qualified flight attendant, we must first understand what aviation etiquette is and its significance.

First of all, let's understand, what is etiquette?

Broadly speaking, it refers to the laws and regulations of an era. In a word, it refers to the sum total of the code of conduct and norms that people agree and abide by due to the influence of historical traditions, customs, religious beliefs, the trend of the times and other factors. So what are the characteristics of etiquette? The characteristics of etiquette refer to the commonality, variability, historical inheritance and regionality of all ethnic groups.

(1) commonality of etiquette: etiquette is a code of conduct for social members to adjust their relations and a code that should be observed in interpersonal communication. As the saying goes:? Without rules, there would be no Fiona Fang. ?

(2) Variability of etiquette: China is an ancient civilization with a history of thousands of years, and each dynasty has a set of codes of conduct. Different historical stages have specific etiquette. China ancient women's foot-binding three-inch golden lotus was historical at that time, because it did not adapt to the development and beauty of modern society, and was eliminated by history.

(3) Historical inheritance of etiquette: etiquette belongs to a certain cultural category. Some rituals that meet the basic needs of human nature have applicability beyond the times and society. Confucius? A gift? As a system, it has disappeared. However, some of his basic ideas and norms about etiquette have always influenced Chinese descendants. Like what? Is politeness and harmony more important? ,? Be lenient with others? ,? Retreat, be kind, respect, and let? ,? Respect the old and love the young? Such thoughts and behaviors are inherited.

(4) Nationality and regionality of etiquette: Every nation and region has its own specific etiquette, which is reflected in folk customs. For example, Mongolians and Tibetans wear robes, trousers and boots. The robes worn by Tibetans have piping on the sleeves, collars on the hem, collars on the lining, long sleeves and short robes, and they are used to showing their shoulders.

Secondly, what's the difference between aviation etiquette? What is its research significance?

Aviation etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by when they are engaged in service work on the plane. Specifically, it refers to all the service links of flight attendants in the cabin, from welcoming passengers to boarding in the cabin, to communicating with passengers, and then to feeding and delivering drinks in the plane to provide special services for special passengers. The significance of learning aviation etiquette lies in:

(1) helps to improve the personal quality of flight attendants;

(2) It helps to respect passengers;

(3) It is helpful to improve the service quality and service level of airlines;

(4) It helps to shape the overall image of airlines;

⑤ It is helpful to improve the economic and social benefits of enterprises;

As a flight attendant, if you want to do a good job of service, you must first master the etiquette of aviation service.

Flight attendants are people who directly contact and serve passengers. As the saying goes, you won't get a second chance to make a good first impression. ? This first impression is very important for a flight attendant. A passenger may fly once in his life, and your first impression will remain in his heart forever. Therefore, it is very important for a qualified flight attendant to master aviation etiquette, and language and conversation etiquette are also very important. As the saying goes: a good word warms three winters, and a bad word hurts June? It can be seen whether the use of language is appropriate and in line with etiquette. Will have a very different effect. In daily life, people use language to talk, express ideas, communicate information and exchange feelings, thus establishing, adjusting and developing interpersonal relationships. A person's speech is an important symbol to examine a person's character. First of all, we should pay attention to the way we speak. Whether as a speaker or an audience, you should keep full of energy, look natural and generous, and look at each other with gentle eyes. Choose topics of interest to the other party, such as aviation-related topics, how high the plane flies, landmarks that our flight flies over, and problems that should be paid attention to during the flight. When talking with passengers, the language should be accurate, the meaning should be complete, the voice should be soft, the tone should be cordial and the speech speed should be moderate. At the same time, we should take care of passengers' emotions and moods. Don't chatter on your own, but also give passengers a chance to talk and communicate with each other. Secondly, be a patient listener. When talking with passengers, you should pay attention to patiently listening to the passengers' speeches and make positive responses to the conversation to show sincerity, such as nodding, smiling or simply repeating the passengers' conversation. At the same time, proper praise is also essential to make the atmosphere more relaxed and friendly. ;