Summary report of hospital office 1
In a blink of an eye, it is the end of the year, and this year will pass in a very fulfilling and busy job. During this year, I gained a lot and accumulated a lot of work experience. At the same time, with the help and support of two leaders and supervisors, I finished my work well. As an office clerk, I am well aware of my job responsibilities and work contents, conscientiously complete every task assigned by the leaders, and constantly improve my comprehensive ability and do better. The work of this year is summarized as follows:
First, a serious and careful work attitude.
The daily work of a clerk is trivial, so it is necessary to do every job in a down-to-earth manner, carefully and meticulously, without any negligence, otherwise it will cause unnecessary trouble or even serious consequences. I remember sending a check back to the company once. Due to my negligence, I sent the check to the courier company, and then I returned it after a lot of unnecessary trouble. This incident taught me a lesson, which made me finish every task more seriously in my future work. Only with a serious and meticulous work attitude can we better complete the tasks assigned by the leaders.
Second, do a good job in personnel work with all your heart.
Conscientiously do their own work and temporary work, so that file management is more and more standardized and standardized. At the same time, do a good job in logistics services, so that leaders and supervisors can avoid worries, and under the direct leadership of the manager, actively do the daily housekeeping work of the two departments.
1. Do daily work patiently and meticulously: be responsible for answering incoming calls, do a good job, carefully record important matters, and convey them to relevant regional supervisors without omission or delay; Responsible for the reception of visiting customers and maintain good manners; Responsible for the hygiene and cleaning of the office and conference room, the placement of tables and chairs, and keeping them clean and tidy; Responsible for the classification and filing of various documents, and send and receive company mail every day.
2. Material management: make a list of daily office supplies and order and distribute them in time to ensure the normal use of employees. Pay the cleaning service fee, telephone bill and invoice to the hospital finance department before 10 every month. Send the checks from all departments to the company around 25th of each month, and take back the signed copies for filing.
3. Employee payroll:/kloc-added employees on March, and/kloc-reported employee attendance on May. All these tasks need me to do seriously, check the attendance sheet of each supervisor and confirm the correct overtime hours, because this is directly related to the financial situation of the project.
4. Document management: according to the needs of work, make various forms and documents at any time, at the same time complete printing, scanning and copying documents handed over by leaders and supervisors, and upload and publish documents issued by the company in time. Various inspection reports, training records and meeting records completed by the supervisor have been classified and filed in time for easy reference and management.
5. Archiving of employee files: classify and archive the files of current employees and former employees, and timely update the files of new employees after adding offers every month.
6. Assistance: Assist the leaders to complete various work schedules for the new year, including the daily cleaning training plan implementation table, annual communication schedule, annual activity schedule, etc. At the same time, assist the leaders and supervisors to arrange project meetings and annual activities to better complete the implementation of the plan and organize activities.
Third, shortcomings
In this year's work, I have been strict with myself, earnestly and timely doing all the work assigned by the leaders, humbly asking the leaders and colleagues about the problems encountered in my work, and constantly improving and enriching myself. I have been able to handle the daily work and other related work of this position well now. Of course, there are also many problems in the work, mainly in: not careful enough; Office clerical work is a trivial job, so it tests people's carefulness. Every job of a clerk should be carried out in an orderly way, and must not be half-hearted. After finishing every job, we should get into the habit of checking. I remember once filling out the reimbursement form, and it was easy to fill in the information.
Hospital Office II Summary Report
20_ year is a crucial year in the development history of our hospital. Under the correct leadership of hospital leaders, the hospital office closely focused on the sorting work after the establishment and overall relocation of grade hospitals, conscientiously fulfilled various rules and regulations according to the requirements of office duties, adhered to the principle of "serving leaders, colleagues and patients", constantly innovated and worked hard, and successfully completed various tasks. The work is briefly described as follows:
First, strengthen the management of documents, and conscientiously do a good job in sending, receiving, registering, circulating and implementing documents. After receiving the documents, do a good job of registration, fill in the document processing card carefully, and circulate it to the hospital leaders and relevant functional departments in time. Further strengthen the standardization of official document writing and printing, strengthen the timeliness of official document processing, conscientiously implement it, strictly supervise it, and better convey the instructions and regulations of superiors and the decisions and resolutions of hospitals. We have made records of receipt, delivery, transmission and approval, and successfully completed the work of uploading and distributing in the office. Throughout the year, together with the Quality Control Office and other departments, the official document 1 15 was drafted, including 26 in the upper part and 89 in the lower part; 223 documents were received and 5 were approved; Exchange letters 10 with health bureau and other units; Organize administrative rounds 1 time, collect the pre-inspection reports of various functional departments in time before each round, organize the minutes of the dean's rounds in time after rounds, and distribute them to relevant departments in time.
Second, do a good job in meeting arrangements and reception services, and coordinate various meetings in the hospital. Including the president's office meeting, administrative office meeting, regular meeting of middle-level cadres and various special office meetings. Organization of meetings at all levels 120 times throughout the year, timely telephone network notification, detailed meeting minutes, serious implementation of meeting resolutions, timely feedback to leaders. Actively completed the reception of leaders at all levels and leaders of brother units to visit the hospital, and received more than 100 people. During the period, we have done meticulous work in accommodation arrangement, work placement at the venue, publicity banner production and other aspects, and successfully completed the reception task.
Third, strengthen information publicity. Contribute and publish 42 issues of newsletters and 4 issues of work newsletters, and show the work trends of hospitals and the good mental outlook of employees to the outside world in time, so that hospital information becomes the window and business card for hospitals to publicize hospital work. Update the contents of the publicity column in time, publicize and promote the development of our hospital in an all-round way, and cooperate with advertising companies to complete the production of hospital promotional videos and publicize them externally. Through these publicity, not only the staff's awareness of love and dedication to their posts has been improved, but also the patients and society's understanding and cognition of our hospital have been improved. Strive to do a good job in reception and establish a good social image of the hospital.
Fourth, the party's mass line education practice activities: timely submit all kinds of learning records, experiences, clean government construction and other activities information in work briefing, carry out political study on time, carry out criticism and self-criticism, communicate with each other, carefully find out the shortcomings and services in the work, continuously improve the level of political theory, and actively cooperate with the party branch's meetings and study work.
Five, gradually strengthen the hospital administration, logistics and safety management. Organize two "looking back" comprehensive self-inspections of grade hospitals, supplement and revise various hospital management systems, emergency plans and job responsibilities according to the evaluation requirements, strictly implement the attendance system and administrative supervision system at ordinary times, strictly implement the administrative duty system, and arrange the administrative duty list every month. Actively participate in the work discipline inspection, and resolutely implement the decisions of the leaders of the hospital in accordance with the regulations on the problems investigated. Coordinate the production of more than 300 signs (blocks). At present, the identify production of hospital roads and wards has been basically completed. At the same time, the management of official vehicles has been strengthened, and there are no illegal vehicles throughout the year.
Six, do a good job in archives and seal management. To ensure the coordinated operation of hospital work.
1, file management. Since the relocation, the office has strengthened the management of documents and archives, improved relevant systems, and classified, appraised and kept the archives of our hospital, paving the way for further rationalizing and perfecting the archives management.
2. Seal management. Do a good job in the management and use of hospital seals, strictly manage and use them correctly, and strictly implement the regulations on the management of hospital seals.
3. Copy work. Set up a printing room, equipped with computers and printers, and basically realize self-service printing, which greatly facilitates the copying and printing work of various departments and units. At the same time, the repair and maintenance of the copier have been strengthened to ensure the normal operation of the machine.
4. Apply for or change 30 Yu Ben (certificate) such as medical practice license, occupational health inspection institution, radiation license, organization code certificate, legal person certificate and loan card.
Seven, high-quality photography work, for the preservation of various activities.
Rich video data. More than 0,000 digital photos 1000 of "looking back" self-examination, trade union activities, superior inspection, emergency treatment, out-of-home inspection and various training and learning, such as quality nursing acceptance, brother hospital inspection and innovation.
Eight, actively cooperate with other departments, and complete the work well. For example, actively cooperate with science and education department, feeling control office and nursing department to carry out various related business training; Actively cooperate with high-quality nursing preparation, baby-friendly hospital inspection, and actively cooperate with relevant departments to prepare for inspection.
Nine, in the completion of daily work at the same time, actively do a good job in the preparation of "looking back" information in grade hospitals, and actively support all departments in the hospital to complete the sorting of various related contents. At the same time, strengthen communication with brother units and departments, bravely shoulder heavy burdens and make careful preparations in the "looking back" of rating.
During this year, the office was able to accomplish various tasks well, which was attributed to the efforts of all the staff in the office and the active cooperation of leaders and departments. There are few people in the hospital office, and everyone has several jobs. They work hard, work hard and work hard. In some jobs with tight time and heavy tasks, they have to work overtime to ensure the quality and quantity. Although we have made some achievements, we are clearly aware that there are still many problems and shortcomings in our work: the work experience, working methods and working ability of office staff need to be improved. In the new year, under the guidance of hospital leaders, all members of our office will further develop their achievements, overcome their shortcomings, innovate their work and make greater contributions to the development of the hospital.
Hospital office summary report 3
20_ year is a crucial year in the development history of our hospital. Under the correct leadership of the hospital leaders, the hospital office closely focused on the central work of medical reform and grade creation in general hospitals, conscientiously fulfilled various rules and regulations according to the requirements of office duties, adhered to the principle of "serving leaders, colleagues and patients", constantly innovated and worked hard, and successfully completed various tasks. The work in the past year is briefly summarized as follows:
First, strengthen the management of documents, and conscientiously do a good job in sending, receiving, transmitting and implementing documents.
Through learning, we further strengthened the standardization of document writing and printing, strengthened the timeliness of document processing, conscientiously implemented and strictly supervised, and better conveyed the instructions and regulations of superiors and the decisions and resolutions of the hospital. We have made records of receipt, delivery, transmission and approval, and successfully completed the work of uploading and distributing in the office.
Second, do a good job in meeting arrangements and services.
Including hospital leadership meetings, hospital affairs meetings, regular meetings of middle-level cadres in hospitals and various special office meetings. , telephone network timely notification, detailed meeting minutes, meeting resolutions seriously implemented, the implementation of timely feedback to the leadership. In addition, he is also responsible for overall duty scheduling and coordination. Better complete the reception of leaders at all levels and leaders of brother units to visit the hospital.
Third, strengthen information publicity.
Over the past year, the hospital office has taken the lead, and various departments of the hospital have co-organized multi-phase hospitals. Each issue has a theme article, which shows the working trends of the hospital and the good mental outlook of the staff to the outside world in time, making hospital information a window and business card for the hospital to publicize the hospital work. At the same time, we will carry out the construction of hospital culture, set up special publicity panels for all departments in the hospital, and promote the outside world to know more about all departments in our hospital.
Fourth, gradually strengthen administrative management.
According to the requirements of grade hospital evaluation and hospital leaders, all kinds of administrative systems and job responsibilities of hospitals are revised, and the attendance system and administrative supervision system are strictly implemented at ordinary times. Actively participate in the work discipline inspection, and resolutely implement the decisions of the leaders of the hospital in accordance with the regulations on the problems investigated.
Five, actively cooperate with other departments, completed the work well.
The office has always adhered to the work style that our tasks are resolutely completed, and we spare no effort to actively complete the tasks that need our cooperation. For example, actively cooperate with medical education departments and nursing departments to carry out various related business training; Cooperate with all departments of the hospital to complete the general ledger sorting work; Actively cooperate with relevant departments to prepare for professional inspection and evaluation.
Six, in the completion of daily work at the same time, actively start the preparation of grade hospital re-evaluation ledger data.
Establishing grade hospitals is the top priority of our hospital this year. We actively study standards, strengthen communication with brother departments, work overtime, bravely shoulder heavy burdens in rating and make careful preparations. The work done by the Office of Traditional Chinese Medicine Hospital in165438+1October 28th and 29th was recognized and affirmed by the management team experts.
In the case of a serious shortage of staff in the hospital office, we have several jobs (hospital office and personnel), and we have to work overtime to ensure the quality and quantity in some jobs with tight time and heavy tasks. In addition, office staff should do a good job in the management and use of hospital seals, so as to achieve strict management and correct use. Notify the superior by telephone and convey it in time to ensure the smooth flow of the superior government orders in our hospital.
Some achievements have been made in the work in the past year, but we should constantly improve our sense of service, overall situation, economy and responsibility, go all out, strive to complete all the work next year with full enthusiasm and high mental state, and strive to improve the window image of the department and make contributions to the reform and development of the hospital.
Summary report of hospital office 4
At the beginning of May this year, I was lucky enough to work in Jialiang Town Health Center. After working here for more than half a year, I got a lot of exercise in different jobs and got help from my colleagues in my life. Now I will summarize the work of the past year as follows:
When I first arrived at the hospital, the hospital arranged for me to work in the prevention and protection group after considering my situation and the actual situation of the hospital. I just graduated at that time, and slowly started working under the leadership of team leader Luo. At that time, I called her Miss Luo. On the first day of work, team leader Luo introduced the situation of our hospital and the work to be done in the prevention and protection group, and gave me ideological help in guiding me from school to work. At the same time, team leader Luo attached great importance to the improvement of my professional ability, and many places I didn't understand in my work took the initiative to teach me and asked me to be proficient.
Children's vaccination, going to the countryside, data sorting and filing have been improved in continuous study and work, and have also been recognized by hospitals, but they still need to be improved. Fortunately, during the preventive health care work, I got the advanced knowledge of public health for nearly two months, studied the theoretical knowledge in Guiyang Medical College for more than one month, and practiced in Libo County CDC and Maternal and Child Health Hospital for nearly one month. After this professional and systematic study, my understanding of public health knowledge has been improved to varying degrees, which is of great significance to the future work.
165438+1At the beginning of October, I was transferred to the hospital office as the office director. At first, I was under great pressure because I had never worked in this field. There are difficulties, but the methods are always more than difficulties. As the saying goes, "knowledge in the belly and many methods in the hand". Since I took full charge of office work, my new job function requires me to constantly update my knowledge, expand my knowledge field and improve my ability to handle affairs, handle and coordinate problems. In my spare time, I study professional knowledge and related management theories seriously, constantly update my knowledge structure, broaden my knowledge, and have a certain learning ability. By studying the theoretical knowledge such as "Administration" and "Official Document Writing" as well as medical policies, regulations and rules, I will gradually improve my comprehensive quality. At the same time, learn their strengths from colleagues in the hospital, "take the strengths of others and make up for your own shortcomings." "
The office is a comprehensive coordination department, with complicated and trivial work, many of which are unpredictable and difficult to quantify. To make office work truly standardized, orderly and efficient, a complete working system is needed as a guarantee. From the beginning, I have always practiced the working concept of "serving the leaders, departments and employees", and always pursued higher work efficiency, better service quality, smoother operation mechanism and higher work passion. On the basis of summing up and inheriting the past successful experience and fine traditions of our hospital office, combined with the expanding work contents and advanced concepts of other hospital offices, we treat the work with a positive, serious and sincere attitude.
Looking back on the work in the past six months, if we have done some work, we can successfully complete various tasks, mainly because of the support and recognition of the hospital leaders and the care and help of every colleague present. But I know that there is still a big gap between the requirements of leaders and the expectations of colleagues, mainly in the following aspects: First, although the study of political theory has made progress, it is not deep and extensive enough; Second, the daily work is more complicated, and I can't solve some problems by myself, so I need to further improve my working ability; Third, the work is not bold enough.
"It is my pursuit to know everything, and it is my goal to cultivate self-cultivation". Here, I would like to thank the hospital again for giving me a platform to display, and urge leaders and colleagues to put forward their opinions so that I can further improve myself. I will also take this debriefing as an opportunity to accept the criticism and help from leaders and colleagues with an open mind, study hard and work hard, and make a modest contribution to the development and construction of the hospital with excellent work results.
Summary report of hospital office 5
In the past 20 years, with the care and help of the hospital leaders and the support and cooperation of all the staff, we have fulfilled our responsibilities and assisted the dean to do all the work well, cooperated sincerely and forged ahead in unity, and successfully completed all the tasks of the department. The work of the past year is now reported as follows:
First, earnestly perform their duties and actively carry out their work.
1, assist hospital leaders to do a good job in administration. Further establish and improve the system. On the basis of the original item 145, 48 items were revised and improved, and 22 items were added. Prepare and record all kinds of meetings at any time, such as dean's office meeting, hospital weekly meeting, department director meeting, etc., and keep them confidential and file them in time. During the year, we organized 64 dean's office meetings, department directors' meetings and weekly hospital meetings, participated in 63 administrative rounds, and investigated more than 200 problems. At the same time, the health department randomly selected 36 times and organized employees to mow lawns in their respective areas for more than 50 times. Up to now, more than 30 leaders have been received to visit the hospital, totaling more than 620 people.
2. Do a good job in drafting materials. Conduct self-examination and self-correction according to the requirements of the activity stage, and rectify the problems found within a time limit to ensure the smooth development of various activities. Second, do a good job in sending and receiving all kinds of documents, and ask the leaders to read the received documents in time and handle them according to the instructions of the leaders. So far, 406 documents have been sent and received. The third is to draw up the hospital arrangement, summary and drafting of hospital documents, so as to be careful and meticulous. At the same time, he is also responsible for the study of political theory in the hospital. At the beginning of the year, he has a study plan, a study arrangement throughout the year, a supervision and inspection at the stage, and a summary at the end of the year. At the beginning of the year, 33 political notes 103 and 33 central group notes were distributed to supervise and inspect the completion of study and notes from time to time. The fourth is to formulate the implementation plan of the "Sixth Five-Year Plan" to lay the foundation for better implementation of the plan in the next five years. Fifth, the file transfer procedure was standardized, so that the file transfer was registered, and there was no file leakage or loss within one year.
3. Solidly complete the target responsibility software and work implementation. In 20_ years, various responsibility books were issued, including Linxia County Party Construction Goal Responsibility Book, Party Style and Clean Government Construction and Punishment and Prevention System Construction Responsibility Book, Comprehensive Management of Social Security Responsibility Book, Letters and Visits Target Management Responsibility Book, Maintaining Stability Responsibility Book and County Hospital Health Work Management Responsibility Book in 20_ years. 20_ year health system safety production target responsibility book 13 target responsibility book, such as 20 years health system population and family planning responsibility book, 20 years health system archives target management responsibility book, 20 years health system comprehensive stability and drug control responsibility book, 20 years health bureau general branch party building responsibility book, health system party style and clean government construction responsibility book and fire target management responsibility book. In accordance with the requirements of the target responsibility book, our department earnestly implements it item by item, especially the "Responsibility Book of Health Work Management in County Hospitals for 20 Years", which involves many departments and covers a wide range, and the work is subtle. Connect, coordinate and implement with all departments. In many inspections by provincial, state and county departments, it has been well reflected and its work has been affirmed.
4. Do a good job in receiving letters and visits. Seriously receive every letter and visit, ensure the registration of letters and visits, and promptly investigate and answer the questions raised. Involved in other disciplines should actively do a good job of convergence, and feedback the information to the dean. This year, there were 2 complaints about service attitude and drug leakage 1 piece.
On May and 20th, the office sent and received documents. Up to now, 406 documents from higher authorities have been received, and it is planned to send 9 1 document from our institute. According to the requirements of the document filing specification, 50 permanent documents in 20 years, 94 permanent documents in 30 years and 299 permanent documents in 10 years were collected, sorted, bound and filed.
6. Strictly manage the official seal; Do a good job in the custody and annual inspection of hospital licenses.
7. Completed the mandatory task. Actively organize a speech contest to celebrate the 5. 12 nurses' day, select outstanding nurses to participate in the speech contest to celebrate the 5. 12 nurses' day held in the state, and organize the whole hospital to hold a literary performance to celebrate the 90th anniversary of the founding of the Party in the form of chorus, dance, sketch, poem recitation, song accompaniment, martial arts and speeches. Make 16 fixed publicity board. Donated to dongxiang county landslide accident 157 people, with a total amount of 8050 yuan; Donate books 1593 copies, badminton rackets 1 piece, 4 table tennis rackets, 3 badminton rackets, 20 table tennis rackets and 2 rope skipping to Yufeng Primary School and Lianhe Primary School in Yulin Township, which is equivalent to 8,443.5 yuan in cash. Subscribe to all kinds of newspapers 16 and more than 20 kinds of magazines, which enlivened the cultural life of employees.
8, do a good job of network maintenance, make the hospital network construction healthy and orderly. Starting with small problems, the office actively coordinated with the network installation company to solve the problems in the network operation of various departments for more than 100 times; Maintained various medical equipment for 96 times.
9. Coordinate running-in and internal unity. There are 4 people in the office, with different personalities and abilities, each in charge of a pool, so as to perform their duties, do their best, actively coordinate and play their individual and overall roles, do a good job in the office's own construction at any time, firmly establish the idea of unity and combat effectiveness and a game of chess, pay attention to unity and cooperation, and focus on the overall situation.
10, do a good job in personnel training and realize the sustainable development of hospitals. This year, 50 people have been sent to provincial hospitals for short-term training, and 13 people have been studying in provincial hospitals for more than half a year. Two of them participated in the one-year national general practitioner training, and 17 people participated in the county-level short-term training. Four doctors participated in the activities of ten thousand doctors supporting agriculture. At the same time, 8 people participated in continuing education for 20 degrees, and 6 people had a college degree. The development of these works has effectively improved the technical level of business. Do a good job in teaching and accept 42 interns.
Second, the existing problems
Their own questions:
Over the past year, with the care and support of hospital leaders and all staff, the work has also achieved certain results, but there are still many gaps from the requirements of leaders and staff:
1, due to the lack of in-depth clinical time, the understanding of things and work is limited to rational understanding, lacking real perceptual knowledge.
2. There is not enough communication with the leaders in the work, and sometimes the moral understanding of the leaders is not deep enough, which will get twice the result with half the effort.
3. Due to the shortage of staff in the department and limited theoretical level, the phenomenon that the work is not in place occurs from time to time, and I feel very passive and tired.
4. Increase personnel to better carry out office work.
Third, the next step
1. The office must be a combat department with sound system, strict management, strict discipline and smooth government orders. Based on the principle of preciseness, meticulousness and feasibility, we will further improve the office work norms, assessment system, confidentiality system and document management system on the basis of the original system, so as to make the work more standardized and orderly.
2. The office is the dispatching department of the hospital. He is both a commander and a combatant. It is the embodiment of leaders' will and opinions, and the feedback of problems in clinical departments. Therefore, it is necessary to establish a good self-image, become an example for employees at work, and become a trustworthy partner for employees emotionally. We must set an example and work in a down-to-earth manner.
3. Learn to use your head, think actively, and explore the methods and ideas of work.
4. Actively communicate with the leaders, report the problems and thoughts in the work in time, and hope that the leaders can criticize and correct the shortcomings in our work in time to make our work more perfect.
5. Take the initiative to be the assistant to the dean and be polite to guests. Strengthen management, establish the concept that saving is also management, constantly improve management awareness, strengthen the study of general practitioners, and make everyone become better managers.
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