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What are the two stages of quality management system audit on site?
What are the two stages of quality management system audit on site, and what are the main activities of quality management system audit? First, start the audit.

(1) Specify the audit team leader.

(2) Determine the purpose, scope and criteria of the audit. The audit criteria can be used as the basis for determining compliance, which can include applicable guidelines, procedures, standards, laws and regulations, management system requirements, contract requirements or industry norms. The purpose of the audit is determined by the audit client, and the scope and criteria of the audit are determined by the audit client and the audit team leader. Any change in the purpose, scope and criteria of the audit shall be approved by the original auditor.

(3) To determine the feasibility of the audit, we must determine the feasibility of the audit. When the audit is not feasible, an alternative construction scheme shall be proposed to the auditor after consultation with the auditee.

(4) Selecting an audit team If it is clear and feasible, you should choose an audit team, and when choosing an audit team, you should consider the ability needed to achieve the audit purpose. Select the audit team. If the auditors in the audit team do not fully have the knowledge and skills needed for the audit, they can be satisfied by technical experts. Technical experts should work under the guidance of auditors. The intern auditor in the audit team should not conduct the audit without guidance or help.

(5) Establish initial contact with the auditee.

Second, the implementation of file search

Third, the preparation of on-site audit

(1) Prepare the audit plan. The audit team leader shall prepare the audit plan.

(2) the work assignment of the audit team

(3) Preparation of working papers

Fourth, carry out on-site audit.

(1) Hold the first meeting The first meeting shall be presided over by the audit team leader. The purpose of the first meeting is to confirm the audit plan, briefly introduce how to implement the audit activities, confirm the communication channels, and provide the auditee with the opportunity to ask questions.

(2) Communication in audit

(3) Collection and verification of information Only verifiable information can be used as audit evidence. Audit evidence shall be recorded. The audit evidence is uncertain. The methods of collecting information include interviews, observation activities and consulting files.

(4) The audit team that formed the audit findings should evaluate the audit evidence against the audit criteria to form the audit findings, and review the audit findings with the auditee at an appropriate stage as required.

(5) Preparing the audit conclusion The audit team shall review the audit findings and other appropriate information collected during the audit for audit purposes, and reach an agreement on the audit conclusion.

(6) Hold the last meeting The last meeting shall be presided over by the audit team leader, and put forward the audit findings and conclusions in a way that the auditee can understand and agree with. If it cannot be solved, all opinions should be recorded.

Remote monitoring, do you want to review the records? Does the off-site supervisor need to have audit records during the first-stage audit of the quality management system? Off-site supervision, including file audit, record audit and network audit;

There should also be audit records.

What does the audit of quality management system include? The audit report shall include: audit time, audit department, audit contact person, problems found in the audit, nonconformities, audit conclusions, etc.

What are the types of quality management system audit? Quality management system audit is an objective evaluation of the implementation and effect of quality management system. It is an effective means to check the activities of quality management system and an important means to promote quality improvement.

The audit of quality management system is usually divided into three types:

(1) First-party audit, that is, internal audit, is an audit conducted by or in the name of an organization. Its purpose is: ① to ensure the need of continuous effective and continuous improvement of quality management system; ② Prepare for the second-party audit and the third-party audit to reduce the risk of external audit.

(2) The second-party audit refers to the audit conducted by the customer of the organization or other people entrusted by the customer in the name of the customer. Its purpose is: ① pre-contract evaluation; ② Inspection after signing the contract; ③ Promote organizations or suppliers to improve the quality management system.

(3) Third-party audit is an audit conducted by an external organization recognized by an authoritative organization and independent of the first party and the second party. The purpose of applying for third-party audit is: ① to obtain certification certificate and provide trust for potential customers; (2) reduce the second-party audit and save costs; ③ Improve and perfect the quality management system; (4) Verify whether it meets the requirements of laws, regulations or other regulations.

Differences between quality management system audit, product quality audit and process quality audit

1, the purpose of internal audit of quality management system:

Verify whether the quality activities and related results conform to the arrangement of the organization plan, confirm whether the organization's quality management system has been correctly and effectively implemented, whether the requirements in the quality management system are helpful to realize the organization's quality policy and quality objectives, find problems in time and take corrective and preventive measures to provide the audited departments/personnel with opportunities to improve the quality management system, so as to ensure the continuous improvement and perfection of the organization's quality management system.

■ ISO/TS 16949: 2002 is mainly used to identify the elements that represent the findings or observations of the following activities.

1, quality management system documents are not properly equipped at all job sites for reference;

2, unable to identify the product or product components;

3. The organization has changed, but there is no effective communication;

4. The supplier has not been re-evaluated/appraised;

5. Customer needs (especially the special requirements of customers) have not been determined;

6. There is no communication between the responsibilities and licensing rights of various departments within the organization;

7. The effectiveness of the training was not evaluated;

8. There is no suitable method for customer dissatisfaction;

9. The engineering change numbers of parts, tools/engineering drawings are inconsistent;

10, there is no evidence of continuous improvement.

2. The purpose of external audit of quality management system:

1, to determine whether the quality management system of the organization meets the specified requirements;

2. Determine whether the quality management system implemented by the organization has achieved the stipulated benefits of quality objectives;

3. Provide information and opportunities for improving the organization's quality management system;

4. Determine whether the quality management system of the organization meets the requirements of national/international standards and * * */regional laws and regulations;

5. Obtain the registration and login of third-party certification bodies and their certificates.

Objectives of internal audit of quality management system

1. Ensure that the quality management system of the organization meets the requirements of ISO/TS 16949 quality management system;

2. Ensure that the organization follows the documents of the organization quality management system;

3. Decide whether the results of organizing the operation of the quality management system can effectively realize the quality policy and quality objectives;

4. Supervise the implementation and effectiveness of corrective and preventive measures;

5, put forward the information and opportunities to improve the quality management system of the organization;

6, decide whether the organization quality management system is a series of processes, not just a collection of independent elements.

The basis of internal audit of quality management system

1, the quality management system standard selected by the organization;

2. Organize quality manuals, procedure documents, quality plans, work instructions and forms/records of quality management system;

3. Contract/order;

4. Special requirements of customers;

5. International/national and * * */regional laws, regulations and standards related to organizational products.

Methods of internal audit of quality management system

Audit methods are mainly divided into two parts:

1. document review: review whether the quality manual, procedure documents, work instructions, forms/records and other required supporting documents of the organization's quality management system cover ISO/TS 16949 quality management system (technical specification) standards.

2. On-site audit: audit the implementation degree and effectiveness of the organization's quality management system.

1), each on-site audit, including initial audit (first formal audit) and annual supervision audit, must include the following aspects and contents:

A) New customers since the last audit.

B) customer complaints and organizational responses.

C) Organize the results and measures of internal audit and management review.

D) Make progress towards the goal of continuous improvement.

E) Effectiveness and verification of corrective measures since the last audit.

2) Chapter IV Quality Management System, Chapter V Management Responsibility, and Chapter VII Product Realization Process from 7./kloc-0 to 7.3, and the on-site audit lasting 12 months must be conducted at least once each time.

Product quality audit

Refers to the quality audit activities to obtain the quality information of ex-factory products. That is, spot check the physical quality of products that have been inspected in storage or entered the circulation field, and check whether the products meet the relevant standards and meet the needs of users. It checks and evaluates the quality of products according to the quality used by users. Including the quality audit of outsourced parts, purchased parts, self-made parts and finished products, with emphasis on the quality audit of finished products. Through the investigation of product quality, we can find the defects of products in time, especially to prevent products with important defects from being handed over to users, and at the same time, we can find the potential danger of quality decline in time so as to take timely measures; Through the audit, the problems existing in the product quality and quality function activities of the enterprise are found, which provides the basis for formulating quality improvement objectives and measures; Audit can also provide a basis for the quality evaluation of quality inspectors; Through continuous audit, we can compare the quality level of products produced by enterprises now and in the past, and estimate the development trend of current product quality level.

Process quality audit

Through regular audits, the process quality has been continuously improved to meet the specified requirements and customer expectations.

What are the current logistics quality management systems in China? The operational elements of enterprise logistics quality management system include: investigation and evaluation of logistics service demand, logistics service design, logistics service provision process and analysis and improvement of logistics service performance.

1) Investigation and evaluation of logistics service demand

That is, by setting up a customer suggestion book and holding a customer forum, we can understand the customer's service demand, especially constantly study and analyze the current and potential market changes, customer demand and logistics service demand level in view of market supply and demand. For example, ask customers what additional services they need, what services they hope to get that are not provided at present, whether the method of order delivery needs to be improved, determine which logistics services are most important to customers, whether the current order speed is acceptable, whether they are willing to pay more for a higher level of service, and ask customers whether the conditions are clear and known.

2) Logistics service design

The task of logistics service design is to plan and design the contents and requirements in the service outline into service specifications, service provision specifications and service quality control specifications, determine the schedule of scheduled service projects, ensure that all necessary resources, facilities and technical support are in place, and properly and effectively publicize service projects.

The service specification specifies the features, contents, requirements and acceptance criteria of the services provided. For example, the service specification of each post stipulates the service responsibilities, post conditions, service procedures, service contents and requirements.

Service provision specification involves the business management field of logistics enterprises, such as warehouse management specification.

3) Analysis and improvement of logistics service provision process and logistics service performance.

The process of providing logistics services is generally as follows: goods collection-transportation-loading and unloading-handling-warehousing-order processing-picking-replenishment-shipment-transportation and distribution. ...

In the process of logistics service, logistics enterprises should take administrative, economic and educational measures to ensure the implementation of various norms, constantly evaluate and record the quality of service process, identify and correct irregular services, and put all factors affecting the quality of service process under control. For example, check whether all order information is complete and accurate, how the customer's reputation is, whether the records of each transaction in each department are complete, whether the order is not processed in time due to delay, how the order is sorted and assembled, whether the delivery method of goods is reasonable, whether the enterprise has established certain procedures to formulate regulations on handling, inspection and licensing of returned goods, whether it visits customers regularly, and whether there are express provisions to check the contact between service personnel and customers.

In addition, we should also attach great importance to customers' complaints and evaluations on service quality, constantly improve customer satisfaction rate, and strive to achieve defect-free follow-up. Therefore, the feedback and management system of service quality information should be established, and the quantitative data collection and statistical analysis of service performance should be carried out in order to seek opportunities for quality improvement and improve the quality level of logistics services.

Internal auditor of quality management system auditor examination: Attend the internal auditor training of management system training institutions, pass the examination and obtain the internal auditor certificate, and can participate in the audit as an internal auditor.

External auditor: Participate in the training of national registered auditors organized by management system training institutions, obtain the training certificate after passing the examination, and then participate in the national unified examination organized by CCAA once every quarter, taking two courses: audit knowledge and basic knowledge. After passing, submit relevant materials according to the requirements of CCAA registration standard, register as an intern auditor, and register as an auditor after accumulating enough audit experience.