L, strict selection of waiters. When recruiting employees, hotels should strictly check to prevent some undesirable elements from mixing with hotel employees, and conduct regular training and education for all recruited employees, so as to improve the quality of employees and cultivate the awareness of obeying the law.
2. Establish a sound training system, including: (1) requiring new employees to master basic knowledge of safety precautions during induction training and know how to handle abnormal situations; If a fire is found, it will call the police to reduce the fire and evacuate the guests correctly. (2) Strengthen the on-the-job training of employees and improve their ability to identify criminals, such as asking them to identify professional women and drug addicts by observing colors. (3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce. (4) For some typical cases and serious fires in the society, strengthen the safety awareness of all employees through plenary sessions. (5) Implement a safety assessment system for all employees.
3. Require all staff to establish the concept of "everyone is responsible for hotel safety".
(B) pay close attention to internal safety management
1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the work priorities in different periods.
2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time.
3. Any employee who finds suspicious personnel or non-resident personnel wandering around the hotel floor should take the initiative to ask, and pay attention to language skills when asking.
4. A three-level responsibility system shall be implemented, and the general manager, department manager and team shall designate the person in charge of fire prevention step by step, and the principle of "whoever is in charge shall be responsible" shall be implemented for all safety accidents in the hotel.
5, the implementation of public security fire safety assessment system, the department (post) or personal safety work and its economic interests directly linked.
(3) Hotels equipped with safety equipment and facilities can do a good job in safety management without advanced safety equipment and facilities. At present, there are five common safety equipment and facilities in hotels.
1, TV monitoring system is mainly composed of camera, video recorder, manual image switching, TV screen, etc. Generally, it is safer in sensitive parts such as hotel entrances and exits, elevators, guest room walkways, etc. It is used to find suspicious people or abnormal phenomena, so as to take timely measures, and it can also cause psychological deterrence to criminals and ensure hotel safety.
2. Fire exits, financial departments and other important parts of the hotel must be equipped with safety alarm systems to prevent accidents such as theft, robbery and explosion.
3. The automatic fire extinguishing system consists of various fire alarms, flame arresters, fire doors, fire pumps and positive pressure blowers. This is a necessary facility for hotel safety.
4. Communication contact system refers to the contact network formed by calling a variety of wireless telephone communication equipment with the security monitoring center as the command hub, which makes the hotel's security work have rapid response ability.
5. Electronic door lock system This system can play a very good role in hotel safety management. In order to strengthen the prevention of "intelligent" theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and give an alarm.