12345 is the mayor's hotline, which can solve some difficult problems at ordinary times. Even if they can't solve it, they will patiently give a solution. It's much better than looking for the education bureau yourself. You can also complain to the Education Bureau yourself. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345. But you can't complain casually. Complaining casually will still disrupt government affairs. 12345 hotline will ask if you need to leave your contact information for feedback. 12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

Legal basis:

education act

Seventy-fourth in violation of the relevant provisions of the state, schools or other educational institutions charge fees, the government shall order the refund of the fees charged; The directly responsible person in charge and other directly responsible personnel shall be punished according to law.