The responsiveness of health system refers to the results obtained when the health system or institution can realize and try to meet the general and reasonable expectations of individuals in its operation.

According to the definition of reactivity, expectation is interpreted as a universal phenomenon that is not affected by personal experience and value. It assumes that there is a common minimum expectation to which all health systems are obliged to respond through society and individuals.

However, responsiveness only refers to the non-medical aspects of the health system, regardless of health outcomes or evaluation of activities devoted to improving health, which is a constant indicator performance.

Methods and contents of reactivity evaluation: A specially designed reactivity questionnaire was used. See the satisfaction survey for the survey methods. The main contents include: respect for people and customer orientation, dignity and autonomy.

Confidentiality, communication, timely attention, social support network, basic environmental quality and supplier selection.

The responsiveness of the health system includes the following two parts:

1, preventive response mainly includes the following aspects:

Disease prevention:

Including vaccination, health education and health promotion. To prevent the occurrence and spread of diseases. Emergency prevention: including disaster prevention, terrorist attack prevention, public health incident prevention, etc. , aiming at reducing the damage of unexpected events to people's lives and property.

2. Emergency response mainly includes the following aspects:

Emergency response to emergencies:

Including sudden diseases, natural disasters, terrorist attacks and other emergencies, aimed at quickly controlling incidents and reducing losses. Epidemic response: including epidemic monitoring, epidemic investigation and epidemic control, aiming at quickly controlling the spread of the epidemic and ensuring people's health and safety.