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AirPod's education discount is broken. Can I exchange it at the Apple Store?
Education discounts are sent to AirPod. If it's broken, you can't change it. It can be sent to the Apple Store for repair.

Apple recently issued a notice to domestic authorized service providers, saying that since July 30, 2020, Apple authorized service providers can no longer directly replace the damaged AirPod headphones for customers, and the AirPod headphones given by education discounts are also included, but the damaged AirPod headphones need to be returned to the maintenance center RC for further screening and maintenance.