1, education and training contract, where the educated or trainees belong to consumers, they can complain to the Consumers Association about related issues.
2, false propaganda, generally in the industrial and commercial departments (market supervision and Management Bureau) within the scope of authority.
3. Do not invoice, collect money from private accounts, and evade taxes.
4, there are also many consumers will find news media for exposure, which is also a very effective way. However, the dispute over the refund of education and training contracts is a long-standing social problem and has attracted much attention.
Matters needing attention when refunding fees:
1. It is best to negotiate directly with the person in charge of the institution, which may be the legal representative or the senior management of the company. Don't always tell the following sales staff, customer service and course teachers about the refund, which is ineffective and a waste of time.
2. In the process of negotiation, we should have something to say, be reasonable, be reasonable, and don't gather people to influence public order.
3. In the negotiation process, we should seize the pain points and key points, such as false propaganda, unqualified school qualifications, collecting money from private accounts, not issuing invoices, training teachers outside the school without teacher qualification certificates, and failing to perform contracts for a long time.
4. Consultation and appeal should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes you get a refund immediately after receiving a court summons.
5. Rejecting the so-called follow-up plan requires approval, and waiting for the leader to come back is generally an excuse.