I. Background and purpose
The purpose of formulating students' in-school appeal measures is to implement the relevant requirements of the Ministry of Education on the protection of students' rights and interests, safeguard students' legitimate rights and interests, and improve students' satisfaction and happiness. By establishing a scientific and perfect appeal mechanism, we can effectively solve the problems that students encounter at school and create a good learning and living environment for students.
Second, the scope of application
The Measures for Students' Complaints in School are applicable to all students in school, including undergraduates, postgraduates and international students. Whether it is a study problem or a life problem, students can lodge a complaint according to this method.
Three. Complaint procedure
The procedure of appeal mainly includes the following links: first, students should submit a written complaint to the relevant departments as soon as possible after problems or dissatisfaction arise, explaining the facts, reasons and requirements; Secondly, relevant departments should promptly organize investigations after receiving complaints and form investigation reports; Finally, the school should handle it according to the investigation results and inform the complainant of the results in writing.
Fourth, the content of the complaint.
Students can complain but not limited to the following problems: dissatisfied with the teaching environment and teaching quality; Dissatisfied with the service facilities and management of student life; Dissatisfaction with the unfair treatment of school rules and regulations. Students' complaints should be specific and clear, and provide sufficient evidence and reasons.
Verb (abbreviation of verb) protection of rights and interests
The way of students' complaints in school attaches importance to protecting students' rights and interests, and ensures that students' complaints are handled and solved fairly and objectively. Schools should establish and improve the complaint handling mechanism, and designate professionals to be responsible for the acceptance, investigation and handling of complaints. At the same time, schools should also strengthen the education and publicity of students' rights and interests, and improve students' awareness of rights and interests.
Supervision mechanism of intransitive verbs
In order to ensure the effective implementation of students' complaints in school, schools should establish and improve the supervision mechanism. The supervision mechanism can include the establishment of a student complaint committee or related institutions, with the participation of student representatives, to supervise and evaluate the effectiveness and fairness of complaint handling. In addition, schools can also find out students' satisfaction with complaints and their opinions and suggestions by conducting satisfaction surveys.
To sum up, the "detailed rules for students' in-school appeal measures" refers to the appeal measures formulated by the school to protect the legitimate rights and interests of students. The purpose of this method is to solve students' problems in school and improve their satisfaction and happiness.
Schools can effectively handle and solve students' complaints and promote the creation of a good learning and living environment through scientific and perfect complaint procedures, clear and specific complaint contents and protection of students' rights and interests.