(A) the construction of "service-oriented monopoly management" is an urgent need to meet the requirements of China's accession to the WTO and build a public service-oriented administrative organ. The impact of China's entry into WTO on China's administration is comprehensive and far-reaching. Under the tide of economic globalization, only by establishing public service-oriented administrative organs and realizing the transformation of administrative management from control to service can we be in line with international practices, ensure the efficient and transparent operation of administrative management, and create a good environmental atmosphere for realizing the local concentration of global resources. Therefore, our construction of "service-oriented monopoly management" is also a realistic requirement for implementing the construction of service-oriented administrative organs and an important part of building a public service-oriented government. (2) The construction of "service-oriented monopoly management" is the concrete embodiment of the idea of "building the party for the public and enforcing the law for the people" in tobacco monopoly management. For a long time, due to the constraints of traditional ideas under the planned economy, China has emphasized the power of monopoly management organs and the obligations of monopoly management counterparts more than the obligations of monopoly management organs and the rights of monopoly management counterparts in monopoly management law enforcement. To construct "service monopoly management" is to establish the fairness principle of monopoly management in theory, establish the dominant position of monopoly management counterpart, and establish the equal relationship between monopoly management counterpart and monopoly management organ, so as to truly change the concept and working mode of monopoly management organ, fully respect monopoly management counterpart and service monopoly management counterpart, and earnestly safeguard the rights and interests of monopoly management counterpart.
(3) The construction of "service-oriented monopoly management" is an objective requirement to embody the essential characteristics of monopoly management and realize its functions. In essence, monopoly means that the state provides public goods and public services to the counterpart of monopoly by virtue of political power. The purpose of building "service-oriented monopoly management" is to build a new monopoly management relationship. The department in charge of monopoly management will actively provide high-quality, efficient and convenient services to the counterpart of monopoly management, and the counterpart of monopoly management will operate in good faith more consciously, actively and actively, thus fundamentally changing the relationship of monopoly management, improving law-abiding operation and promoting the effective realization of monopoly management functions.
The second is to change ideas, improve work style, strictly regulate, strive to improve the service level of monopoly operation, and build a "service-oriented monopoly operation." Our goal is to achieve two improvements: first, to improve the level of service monopoly management, that is, to provide standardized, comprehensive, timely and economical service measures for monopoly management peers, and greatly improve the level and quality of monopoly management services; The second is to improve the law-abiding operation degree of the relative person of monopoly management, maintain the health and stability of the tobacco market and promote economic development. Therefore, we must constantly standardize the law enforcement behavior of monopoly management and strengthen the quality and ability education of law enforcement personnel. (a) change ideas, improve work style, improve the quality and service level of law enforcement personnel. Monopoly personnel should take "serving enterprises, business households and consumers" as the foothold of monopoly operation, and get rid of the phenomena of buck passing, inefficiency, unfair law enforcement and poor service. Effectively change work style, change ideas, update ideas, and firmly establish a sense of service. To implement the "three services", it is important to straighten out the relationship with the people and change the bad habit of "difficult to get in, ugly face, ugly words and difficult things" We should start with words and deeds, do every little thing well for business households and consumers, change our work style, and truly achieve "power for the people, affection for the people, and benefit for the people", so that the satisfaction rate of business households and consumers to the tobacco monopoly management department is obviously improved, and a good image of the monopoly management team is established. The tobacco monopoly administration organ shall, according to the actual needs of the work, seriously organize the monopoly management personnel to carry out the study and education of "two supremacy", "six laws and one regulation" and "six prohibitions" of the National Bureau, formulate corresponding study plans, study as planned, and test and consolidate the study results through examinations and competitions. On the object, we should focus on the management of first-tier cities and the management of tobacco monopoly licenses; In terms of content, focusing on the key links that are easy to make mistakes in law enforcement, we should highlight the laws and regulations of administrative procedures, administrative responsibilities and the awareness education of "two maintenances" of law enforcement personnel; In terms of methods, we should strengthen the training of law enforcement practice, and improve the pertinence and operability of training through case analysis and case telling. At the same time, we should also carry out knowledge training in public relations, business etiquette and marketing, and improve and improve on the basis of mastering basic skills. Through continuous learning, we can firmly establish the concept of civilized law enforcement, constantly improve the level of law enforcement, standardize law enforcement behavior, and achieve administration and handling cases according to law. (2) Strengthen law enforcement responsibility, practice "two paramountcy", and serve the country and consumers well. Safeguarding national interests and consumers' interests means ensuring national fiscal revenue, safeguarding the interests of the broadest masses of people, including cigarette consumers, and serving the country and consumers well. At present, the promotion of market economy constantly drives some lawless elements to take risks, causing losses to the country and harm to society and consumers. Therefore, in the process of promoting the "service-oriented" management of tobacco monopoly, it is necessary to further strengthen the responsibility of tobacco monopoly departments as the main body of law enforcement, resolutely perform monopoly management responsibilities, and strive to practice the common values of "national interests first and consumer interests first" to ensure that national interests are not illegally infringed, to provide consumers with a harmonious and healthy cigarette consumption environment, to serve the broadest masses of the people, and to effectively serve the interests of the country and consumers. (3) Pay attention to functions, standardize monopoly management services and serve business households well. The first is to standardize administrative licensing. Adhere to the service-oriented, special, urgent, clever and difficult routine, and constantly improve the system of first asking responsibility, service commitment, one-time notification, time-limited completion, accountability and so on. It is necessary to set up a service hall, consulting room or convenience reception room in combination with the actual work, and implement "window-style" handling and "one-hall" office. Really realize "one-stop" approval and "one-stop" service. The second is to standardize administrative law enforcement. It is necessary to change the past thinking of "emphasizing management, neglecting service, emphasizing punishment and neglecting education". In the process of law enforcement, we should pay attention to the art of law enforcement, make full use of law enforcement authority, achieve strict law enforcement, bold management, standardized law enforcement and enthusiastic service, avoid unnecessary contradictions and conflicts in the process of law enforcement, and create a good law enforcement atmosphere. For most law-abiding retailers, by communicating with them, understanding the basic situation of the market and the actual needs of retailers, guiding them to standardize their operations, providing personalized and differentiated services, exchanging enthusiasm for truth, sincerity for sincerity, and promoting management with service, management is integrated into services, which not only standardizes market management, but also improves the satisfaction of retailers, wins the mass base for monopoly law enforcement and establishes a new image of the tobacco monopoly team.
(4) Strengthen internal monopoly management and supervision, and serve tobacco enterprises and tobacco employees well. Internal monopoly management supervision is the self-supervision and restraint of the industry, which is related to the fundamental plan of maintaining the tobacco monopoly system; It is a beacon light for enterprises to advance, which is related to the sustained, stable and healthy development of enterprises; It is the "hooping curse" of employees, which is related to the healthy growth of cadres and the vital interests of employees. It is necessary to further improve the system and mechanism, and truly implement the work and responsibility to people from the aspects of supervision responsibilities, contents, procedures and accountability. Establish a "four-in-one" supervision system of education, system, supervision and rectification, and form an institutionalized and standardized internal long-term management mechanism. Third, improve the mechanism, strengthen supervision, promote the openness and transparency of monopoly services, and form an effective service supervision system. Without supervision and restriction, any work will inevitably be difficult to go deep and lasting, or even become a mere formality, so will monopoly management services. Only through all-round, multi-level and effective supervision and multi-pronged approach can the society pay attention to it and the masses pay attention to it, and the establishment of "service-oriented monopoly management" can be guaranteed to be lasting, fair and civilized, and it will continue to innovate. (a) the implementation of law enforcement publicity system and monopoly management information disclosure, accept social supervision and supervision by public opinion.
First, we should conscientiously implement the Regulations of People's Republic of China (PRC) Municipality on the Openness of Government Information, further promote the openness of government affairs, make public the basis, authority, procedures and results of law enforcement within the scope permitted by law, and enhance the transparency of law enforcement. Strengthen the guidance and timeliness of law enforcement propaganda and improve the transparency of law enforcement. Second, follow the principles of justice, fairness and convenience, comprehensively clean up the information concerning the vital interests of the masses, especially the matters, basis, conditions, quantity, procedures and time limit of tobacco monopoly administrative license, as well as the catalogue of all materials to be submitted and the handling of the application for administrative license, and publish and update it in time. The third is to improve the external supervision system, continuously smooth the external supervision channels, establish and improve the system of invited information officers and supervisors, and consciously accept the extensive supervision of NPC, CPPCC, political and legal departments, the people and the news media. (2) Pay attention to internal supervision, promote fair and open monopoly operation, and form an effective service supervision system. In order to strengthen the supervision of monopoly management law enforcement and fully ensure the fairness of monopoly management law enforcement, a feasible supervision system should be formulated in all aspects such as case handling and administrative licensing. First, a series of systems such as "separation of investigation, punishment and payment" and "separation of income and expenditure" are implemented, and the system of collective discussion, social publicity and hearing of major cases is adhered to. Realize mutual supervision from the procedure. The second is to improve the administrative decision-making supervision and accountability system. Improve the management mechanism that combines the participation of business households, consumers and the masses, expert consultation and institutional collective decision-making. The third is to give full play to the role of internal supervision and establish and improve the long-term mechanism of internal supervision. Laws and regulations, auditing, political work and other departments should, in accordance with the division of labor, carry out their duties and cooperate with each other, and adopt various methods such as law enforcement inspection, law enforcement assessment, and investigation of major law enforcement faults to strengthen the guidance, supervision and inspection of the administrative law enforcement activities of the Tobacco Monopoly Bureau. Fourth, adhere to post-event supervision, strengthen monopoly law enforcement inspection and tobacco monopoly administrative licensing examination. Adhere to the implementation of daily law enforcement inspections and special law enforcement inspections, and standardize the law enforcement behavior of monopoly operations. Through the analysis of "hot spots" and "doubtful points" in the process of monopoly management, the key points of law enforcement inspection are defined, and the inspection contents are "whether the facts are clear, whether the evidence is sufficient, whether the applicable laws and regulations are correct, whether the procedures are legal and whether the documents are standardized", and the inspection methods are "self-inspection by law enforcement departments, verification by laws and regulations departments and random inspection by higher authorities" to ensure the depth and breadth of monopoly management inspection and supervision. [Editor: Xiao Fei]