1, retrieve the password. Click "Retrieve Password" in the login interface, enter the account number and the email or mobile phone number set during registration, and the system will send you a password reset link or verification code, and follow the prompts.

2. Contact customer service. If the above methods can't solve the problem, you can call customer service or consult customer service online, explain the situation and provide relevant information, and customer service will unlock your account according to the situation.