Summary of employment confirmation 1 1 customer service summary.
Hello!
20xx officially worked in the customer service department on February 28th, with a probation period of three months.
Time passed silently in a blink of an eye, and the probation period will be over in a blink of an eye. Looking back on the past three months, I can't help feeling a lot. This is a precious experience in my life, and it also left me with beautiful memories. Although there was no vigorous victory, it also experienced some extraordinary tests and tempering.
During this period of work and study, I have a relatively complete understanding of the same party circle; I have a clear understanding of the company's development process and management, as well as personal responsibilities. In the process of getting familiar with my work, I gradually understand the spirit of "dedication, exploration and transcendence" in the circle of Tongfang, and unite and cooperate, pioneering and innovating, which has added new vitality to the steady development of the circle of Tongfang. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress. Now I will make the following report on my work and study.
My work is mainly administrative management, expense management, material management and some daily work in the office. At work, I try my best to do my job well and improve work efficiency and quality. Because I have no work experience, I often have problems at the beginning. Thanks to the enthusiastic help of leaders and colleagues, I found the shortcomings in my work in time and corrected them seriously. I constantly summed up the experience and lessons in my work, and later became familiar with my daily work, and submitted various statements in time, thus achieving "active" work. After the training in Beijing in mid-April, I have a deeper understanding of my work, especially some details in my work, as well as issues raised by leaders and colleagues for discussion, and I also have a clear understanding. I need unity and cooperation among my colleagues in my work, which is very important and the deepest influence my colleagues have given me since I joined the company.
Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs the spirit of "transcendence". I believe our work will get better and better through hard work.
Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I would like to contribute all my strength to the vigorous development of the same circle of people.
2 customer service work summary
Leaders:
Hello!
First of all; Thank you very much for giving me the opportunity to work in your company. It is my great honor.
20xx came to the company as an intern on February 22nd. Now the three-month probation period is about to expire. According to the company's rules and regulations, I hereby solemnly apply to become a full-time employee of the company.
I am serious and enthusiastic about my work, careful and have a strong sense of responsibility and dedication, diligent and unremitting, cheerful and have a good sense of team; Strong sense of responsibility, ensure to complete their own work, get along well with colleagues, and cooperate with colleagues and leaders to complete various tasks; Actively learn new knowledge and skills and take the initiative to learn from colleagues; And use off-duty time to recharge, improve their overall quality.
Finally; I believe that with the joint efforts of all staff, our performance will be better and better in the future work, and our tomorrow will be more brilliant; As a member of the customer service team, I will work harder and make continuous progress; Self-realization; Create value, therefore, please ask the superior leader for approval to become a regular employee. thank you
3 Taobao customer service work summary
Since joining the company for half a month, with the help of leaders and colleagues, I have a good understanding and basic grasp of the responsibilities and contents of Taobao customer service, and have officially started working. Now I will make a phased summary of my work and study experience, work points and problems existing in my work, so as to make reference and preparation for my continuous improvement in my work. Taobao customer service is an important part of online shop. Its importance cannot be ignored.
First of all, it is the link and bridge between shops and customers. A qualified customer service should first receive every customer seriously, responsibly, honestly and enthusiastically. Secondly, you should have good language communication skills, make customers accept your products and finally reach a deal. Thirdly, as a customer service, we should have enough knowledge and understanding of the goods in our store, so as to provide customers with more shopping suggestions and better answer their questions. In the past half month, I have clearly realized the responsibility and importance of my work, and I am constantly learning how to improve my work skills. Although I have no relevant work experience before, I hope to learn from scratch and strive to become a qualified Taobao customer service as soon as possible. The following is my preliminary analysis of pre-sales shopping guide, customer service during sales and after-sales service. The first is pre-sales shopping guide. The importance of pre-sale shopping guide is not only that it can answer questions for customers, but also that it can guide customers to buy, facilitate transactions and increase customer unit prices. Pre-sale communication generally includes greeting, inquiry, recommendation, negotiation, farewell, etc.
In greeting, whether Wangwang is online or in other States, automatic reply is essential. Automatic reply allows us to reply promptly and quickly, so that customers can feel our enthusiasm for the first time. At the same time, adding our store name to the automatic reply can enhance the customer's impression. In addition to automatic reply, I should also reply to the customer as soon as possible and ask if there is anything that needs help. In question and answer, no matter what the situation is, remember to pay attention to Want Want at the first time, show which package customers are concerned about in the store, open the corresponding page, and be ready to answer any questions raised by parents at any time. In the process of negotiation, it is a great test of one's communication level and negotiation ability. How to deal with the guests skillfully can not only keep the price fortress, but also make the guests feel that our price is the lowest and can't be lowered any more. This requires them to constantly learn and improve their communication skills at work.
Farewell steps are also essential. Regardless of whether a deal is made or not, we should maintain a unified and enthusiastic attitude towards every guest.
In a blink of an eye, the two-month probation period is coming. During this period, with the care and help of company leaders, department leaders and colleagues, I have gradually adapted to the surrounding living and working environment from the beginning, and the sales support work has gradually entered a state. From my own point of view, I have made further progress, and now I summarize my work in these two months as follows:
First of all, personnel management:
1. Find salespeople by phone and attending job fairs, and arrange interviews for qualified candidates.
2. For the new employees who have passed the interview, prepare relevant employment materials according to the requirements of hr, and mark the job number on the system for the new employees.
3, do a good job in the attendance of sales staff, as well as their commission and salary calculation.
Second, the industry management:
1. During the signing of the agreement between CITIC and Bank of Communications, CITIC kept in touch with branches, tracked the countersigning process of the agreement, and set relevant network information in the system after the signing of the agreement, so as to ensure the entry of insurance policies and the normal issuance of bills.
2. Be responsible for receiving, reviewing and sending daily bills, and make daily business records and business broadcasts. If there are any problems such as remarks, follow them up and deal with them in time.
3. According to the requirements of the summary supervisor, make the channel operation plan and expense budget.
4. Be responsible for formulating the incentive plan for the bank and brc personnel, implementing and tracking it, and doing a good job of reimbursement at the end of the month.
5. Communicate with finance and banks, check the bill at the beginning of each month, and calculate and pay bank fees in time.
6. Make training plans for related businesses and reimburse the expenses incurred during the training.
7. Handle the mail sent by the branch office and complete its assigned tasks.
8. Do a good job in the subscription of silver insurance policies, and timely check and sort out the inventory information.
9. Do a good job summary and arrangement, and provide good logistics support and service for our sales team.
As a newcomer, I lacked planning in summing up my work at first, so I couldn't prioritize my work well. Because of my carelessness, I also made several mistakes. However, after two months of training, I realized my own problems, insisted on making a personal work plan before starting work, clearly defined the priorities of the work, and completed it one by one in time, which achieved the expected results, completed the work with good quality and quantity, and improved the work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work level has made great progress compared with when I first took over, creating a new situation in my work. In the following days, I will keep a good working attitude, step up my study and enrich myself better, so as to be better qualified for this job.
Of course, there are still some shortcomings in my work. For example, in dealing with problems, we still need to look at problems comprehensively with our brains, and our familiarity with the work is also insufficient. However, I believe that through my future work, I will gradually get familiar with, understand and master the work of sales support. I will continue to work hard, improve and perfect in the future, and make my contribution to the development of the company.
20xx was assigned to teach in Shilianshan Town in September. Three years have passed in a blink of an eye, and three years of teaching life has benefited me a lot and made me love education more. Ideologically positive, love students, and always demand yourself by a teacher's standard; At work, I work hard. In 20xx, I worked as a Chinese teacher for two sixth-grade classes in Hainan Primary School. I entered Baiyun Middle School in 20xx, and have been the head teacher in this class, teaching Chinese until now. For three years, my class has been at the top of the grade. In terms of discipline, I strictly abide by the rules and regulations of the school, and there have been no violations. Because I have been working hard, I have made great progress in all aspects. The specific work is summarized as follows:
First of all, Germany
I insist on studying Marxism-Leninism, Mao Zedong Thought and Deng Xiaoping Theory to improve my ideological consciousness. Be strict with yourself ideologically, love the cause of education, fully implement the Party's educational policy, and always be strict with yourself and push yourself with the standards of a Communist Youth League member. I take an active part in various learning activities organized by the school. In the past three years, I have obeyed the work arrangement of the school and cooperated with the leaders and teachers to do all the work inside and outside the school. I believe that in the future work and study, with the support of leaders and colleagues, I will overcome my own shortcomings and strive for greater progress through my own efforts.
Second, reality.
As a young teacher, I actively participated in the teacher training activities organized by the school. During this period, I actively participated in every lecture and took notes carefully. I attended several lectures. Through this series of lectures, my ability to design courses has been improved. more importantly,
By listening to other teachers' lectures, I benefited a lot, but also saw many shortcomings in my teaching plan design, which provided a clear direction for my future efforts.
Third, can
(A) the work of the class teacher
Being a head teacher for three years has given me a certain class management ability. It also laid a solid foundation for my future teaching work.
1, harmonious teacher-student relationship
A good teacher should not only care about students' study, but also care about their thoughts and life and their growth. When my students make a little progress, I praise and encourage them in time to rebuild their confidence and raise their sails. In life, I also try my best to help them. For them who live alone away from their parents, it is difficult to wash clothes, make beds, take care of themselves when they are sick, and so on. So I often ask them to be caring and attentive during recess.
At the same time, I often communicate with students during recess to help them solve their academic or emotional problems and let them feel the teacher's concern for them.
2. Cultivate class cadres
A good class cadre group has a great influence on the whole class. I personally appointed the monitor, and I also gave positive encouragement and cooperation to their work. These class cadres have played an important role in class management and competition activities, and all the preparations for the competition have been carried out under their orderly organization and arrangement, and all of them have achieved good results. These activities not only exercised their working ability, but also established their prestige in the eyes of their classmates, laying a good foundation for their future work.
3. Strengthen contact with parents
Most students live on campus, and parents don't know much about students' study life, so I will feedback the students' performance at school to parents in time, so that parents and teachers can communicate well and solve students' various problems interactively. During my three years as a head teacher, my students have some problems more or less. Communicate with parents and students in time after class to resolve students' emotions. Ask the old teacher for advice in time when you encounter problems.
(2) Teaching work
Every semester, the school will organize teachers to attend lectures and comment on classes, put forward valuable suggestions on my teaching activities, and answer the puzzles I encounter in teaching. I have made great progress in repeated criticisms and suggestions. After class, I often discuss some subject issues with Teacher Fan and Teacher Zhang in our school.
Fourth, achievements
20xx September, teaching Chinese in the sixth grade of primary school. Because of my excellent grades, in September of 20xx, I was transferred to Baiyun Middle School as the head teacher of Class 3 177 and taught Chinese in this class. At the end of the year, I was rated as excellent. 20xx has been the head teacher of 239 since September and has taught the language of this class. At the end of the year, his class was rated as an advanced class collective at the county level, and the year-end assessment was rated as excellent for two consecutive years. In the past three years, the teaching achievements have been among the best, and they have been praised by leaders, colleagues, students and parents. After three years of teaching practice, I have gained certain teaching ability and professionalism. Of course, I still have many shortcomings. In my future work, I will work harder and make progress with my students.
Verb (abbreviation for verb) diligence
I actively participate in various training activities organized by the school and never miss any opportunity to learn and improve. While doing a good job in all kinds of education and teaching, we should strictly abide by the rules and regulations of the school, and take the initiative to ask for leave without being late or leaving early.
Three years of teaching life impressed me deeply, but three years of teaching experience also made me love education more. I am very grateful for everything here, which makes my life grow rapidly and makes me taste the joy of success step by step. So I've been working hard. In the past three years, the teaching achievements have been among the best, and they have been praised by leaders, colleagues, students and parents. After years of knowledge learning and nearly four years of teaching practice, I have certain teaching ability and professional quality. Of course, I still have many shortcomings. In my future work, I will work harder and make progress with my students.
I firmly believe that as long as I give, I will get something. I will strive to improve myself and realize my life goal-to be a teacher with personality charm.
I joined the company on xx, xx, XX, and I am currently working as a sales assistant in the store according to the needs of the company and my own choice.
The positive cultural atmosphere of the company made me quickly enter the work role. It's like a new car running in. A good driver will shorten the running-in period of a new car, and will protect the new car well and make it perform well. Our company is an excellent driver, and the new employees are new cars, so they need to go through the running-in period. Under the leadership of the company, I will be more strict with myself. While doing my job well, I will actively unite my colleagues and improve our relationship. In the work, we should constantly learn and accumulate, constantly ask questions, solve problems and constantly improve ourselves, so that the work can be completed faster and better. I believe I will do a good job, become a member of excellent Dennis, and live up to the expectations of the leaders.
For more than three months, I have made some progress with the enthusiastic help and concern of company leaders and colleagues. Generally speaking, I think I still have the following shortcomings and deficiencies:
1. Ideologically, individualism is strong, arbitrariness is large, and modesty is not sloppy. Not modesty, but absolute respect and obedience.
2, sometimes the ability to do things is not enough, words and deeds do not pay attention to restrain themselves.
3. The initiative of work is not enough, the foresight and creativity of work are not enough, and there is still a certain distance from the requirements of leaders.
4, business knowledge, especially sales experience is not solid enough, and so on. I deeply realize that it is very important to have a harmonious and progressive team, and a positive and magnificent company and leader is the driving force for employees to move forward. The company has given me such a stage to play, so I cherish this opportunity more and do my best for the development of the company.
I am serious, careful and have a strong sense of responsibility and dedication, diligent and have great enthusiasm for my work; Cheerful personality, willing to communicate with others, good and skilled communication skills, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, and cooperate with the heads of various departments to successfully complete all the work; Actively learn new knowledge and skills, pay attention to their own development and progress, and usually use off-duty time to improve their comprehensive quality through training and learning. At present, I am studying college courses by myself, and I plan to apply for the national higher education self-study exam, so as to apply what I have learned in the future and develop and progress together with the company.
When I came here to work, I gained nothing but great progress and improvement in my professional quality, ideological realm, professional quality and working ability, which also inspired me to keep advancing and perfecting in my work. I understand that the bright future of the enterprise depends on everyone's efforts to create, and I believe that with the joint efforts of all employees, the bright future of the enterprise will be more brilliant. In my future work and study, I will be more strict with myself and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will be able to do my bit for the development of the company. I firmly believe that I am proud of the company today and the company will be proud of me tomorrow.
The first achievement after work, according to the organization and implementation of the formal defense of new employees in these two days, I collected all kinds of information, summarized it, and recorded the defense process in the form of documents. Colleagues said it was well written. It is specially uploaded for your reference when you organize the defense meeting independently in the future.
Formal defense process for new employees
First, the overall process
1. Determine the time of the defense meeting and send the meeting notice.
Step 2 book a meeting room
3. Inform the respondent in advance to prepare personal materials: work summary and PPT.
4. The probation appraisal form (obtained from the supervisor in advance), resume,
Confirm the defense meeting evaluation form (fill in the header in advance), work summary and PPT.
5. Hold a meeting and take minutes.
6. Feedback information to the respondent and the jury.
7. Issue a formal announcement, and the formal postponement or elimination shall be handled separately.
Second, the meeting process
1. Prepare the meeting room and projector; Copy courseware and work summary
2. Issue an evaluation form for confirming the defense meeting to each judge; Summarize the respondents' resumes and work to the judges for circulation.
3. Commencement of defense: The respondent summarizes the probation work and explains it with PPT.
The jury evaluated and asked questions about the defendant's performance during the probation period.
5. After the defense is completed, the respondent leaves the field.
6, the jury according to the defense situation to fill in the "formal defense evaluation form", make a formal, formal or obsolete decision.
7. The defense meeting is over
Three. Employees who fail to pass the defense and are eliminated shall be dealt with according to the following procedures:
1, see the opinion evaluation table.
2. Work with the department of the respondent to determine the process.
3. Take the resignation sheet to interview the employee, let him go through the formalities and leave the company.
4. Follow up the resignation procedures.
Fourth, the details that need attention
1. The participants were informed of the meeting: the respondent, the respondent's mentor, supervisor, the person in charge of the center, Mr. Cui, Mr. He, and the employees of the department attended if necessary.
2. Master the information of employees who have become full members every month, including the list and resume. Departments, relevant leaders, etc.
3. Predict the meeting time, communicate with the participants in advance, and then send the meeting notice. If you encounter special circumstances, such as key people can't attend, you should know how to handle and respond and communicate with all parties.
Remember to book the conference room in advance.
5. Prepare all the information needed for the meeting, and don't leave it out.
6. Remember to fill in the header before sending it to the judges, and bring your own pen and notebook to remind the judges to bring their own pens.
7. After the defense, put the respondent's resume back in the company's resume document and put it away in numerical order; In turn, the respondent's probation evaluation form, confirmation defense evaluation form and work summary are bagged according to the center and put into the evaluation document.
8. Remember to send feedback. The main content of the defense meeting is best in the form of minutes of regular meetings, with attachments sent to the jury.