In daily life and work, job responsibilities are used in many places, and formulating job responsibilities is helpful to improve the vitality of internal competition and improve work efficiency. So how to formulate job responsibilities to play its greatest role? The following are the job responsibilities of the waiter that I arranged for you. Welcome to read the collection.
Job responsibilities of waiters 1 1. Participate in various training courses, entertainment activities and ideological education on time.
2. Do a good job in health according to the post health responsibility system stipulated by the hotel.
3. Strictly implement and abide by all the rules and regulations of the hotel.
4. When necessary, do a good job after closing the mayor/market.
5. Be responsible for the property management of this position. When the guest leaves the store, instruct the guest to bring personal belongings and check the mailed items quickly.
6. Treat guests politely, serve with a smile, help, supervise and lead new employees.
7, responsible for fire fighting and energy saving.
8. Understand all kinds of dissatisfaction and problems of the guests, persevere, and ask the superior to solve them in time if they don't solve the scope of their abilities, and politely refuse to answer internal confidential questions.
9. Smile in the service process and cooperate with the chief executive.
10, report the work to the superior regularly, reflect the problems and put forward good service suggestions.
1 1, adhere to the canteen hygiene and sufficient materials.
12. Be familiar with all kinds of service procedures and the prices of dinner plates and wine plates to ensure the smooth completion of the work.
13. According to the instructions of the management, do a good job in the sanitation and cleaning of the area, and be responsible for the decoration and replacement of tableware and seats.
Job responsibilities of waiter 2 1. Gfd is dignified, neat, elegant and punctual.
2. Use service courtesy honorifics and greet guests with smiling faces.
3. Enthusiastically lead customers to sit down, pull chairs to give up their seats, solicit opinions from guests on the number of seats, ensure that the number of seats is consistent with the number of tableware, and inform the front desk attendant.
4. Accept the reservation under the condition of politely answering the phone and communicating with the reservation clerk or under the guidance of the management, and repeat when answering the phone.
5. Fill in the reservation book accurately, and notify all branches and relevant personnel of the restaurant.
6. Remember the names, habits, taboos and preferences of frequent customers and VIP guests as much as possible, and strive to maintain warm, caring, friendly and cordial service standards to make guests feel at home.
Familiar with the hotel's service facilities and projects, so as to answer the guests' inquiries in time.
8, responsible for the daily process registration form and form, to ensure the correct preparation.
9, responsible for the designated scope of health work.
10 Abide by the rules and regulations of the hotel and complete the tasks assigned by the restaurant management.
Job responsibilities of waiters 3 Job description of waiters (job responsibilities) Job description: warmly receive customers and accurately convey their requirements to relevant positions. Work data 3360 greet guests politely at the entrance of the welcome compound and take them to the correct seats. Pull up a chair and help the guests sit down. Inform local waiters to close menus and other services in time. Clearly explain the location and capacity of all seats in the restaurant. Please make sure that there is the right person in this seat. Distribute the guests to different areas evenly to balance the workload. Record the guest's comments and dissatisfaction, and report to the restaurant manager immediately. Understand the guest's reservation or politely refuse the guest's reservation. Responsible for keeping clothes hangers, umbrellas and other items. Answer the phone to inform the recipient.
Job responsibilities of waiters 4 1. According to the arrangement of the foreman, carefully clean the tables and chairs and the dining room, put the tables in the dining room, and prepare various supplies to ensure normal business use;
2. Receive customers with initiative, enthusiasm, courtesy, patience and consideration, so that customers feel at home;
3. Greet the guests, smile and say hello to every guest within three meters of you, and help the guests pull the chair and give up their seats;
4. Understand the estimated dishes and specially recommended dishes of the day, so as to do a good job in promotion in time;
5. Cooperate with the foreman, obey the leader above the foreman, unite and be good at helping colleagues;
6, actively participate in training, and constantly improve service skills.
Job responsibilities of waiter 5 1. Participate in the daily general manager meeting, preside over the daily food and beverage department meeting, and ensure the effective implementation of hotel work instructions.
2. Complete other tasks assigned by the general manager.
3. Do a good job in communication and coordination between the Food and Beverage Department and other departments.
4. Be responsible for formulating the long-term and short-term operating budget of the marketing plan of the Food and Beverage Department, and lead all employees to achieve and exceed the business objectives.
5. Regularly study new dishes, launch new menus and carry out various promotional activities with the Executive Chef and the Deputy Manager of the Food and Beverage Department.
6. Pay attention to safety and food hygiene, conscientiously implement the Food Hygiene Law, and conduct regular safety and fire prevention education to ensure the safety of guests and restaurants, kitchens and warehouses.
7. Responsible for the appointment of the heads of subordinate departments and the daily supervision of their management, and regularly evaluate the performance of subordinates.
8. Check the working scenes of managers and the implementation scenes of restaurant service specifications and various rules and regulations, take measures in time when problems are found, do all the work well, and carry out effective cost control.
9, presided over the establishment and improvement of food and beverage department rules and regulations and service procedures and standards, and supervise the implementation.
10. Go to all departments regularly to listen to reports and check the work situation, control the revenue and expenditure of the catering department, set the catering price, supervise the procurement and inventory work, and carry out effective cost control.
1 1. Organize and implement the service technology and cooking technology training for the staff of the food and beverage department, improve the quality of the staff, and establish a good image and reputation for the hotel.
12. Establish a good relationship with the guests, actively solicit their opinions and suggestions on catering, and handle the complaints of the guests with an enterprising and serious attitude to ensure that the catering needs of the guests are met to the maximum extent and the quality of catering services is improved.
The waiter job responsibilities 6 job information:
1, welcome guests and provide warm service for cigars, drinks and other commodities;
2, auxiliary sales and other work;
3. Keep the storefront and in-store facilities beautiful, comfortable and clean, and create a good consumption environment.
Job requirements:
1, higher vocational education, good image and temperament;
2. Hotel service experience is preferred; Have the necessary English listening and speaking skills is preferred.
Work place: International Trade Zone, exit B of Yong 'anli of Metro 1 Line, the first floor of Jianguo Hotel.
Job responsibilities of waiters 7 1. Be neat, dignified, generous, smiling and polite when taking up the post.
2. Be familiar with the name, time, number of people and table arrangement of the ordering unit (or individual) on that day, pay attention to record the special activities of the guests (such as birthday celebrations), and report to the supervisor in time if there is any important situation. Take care of clothes for guests and ask if there are any valuables. Valuables remind guests to take care of themselves.
3, sorting, preparing the menu, wine list, found damaged timely replacement.
4. Welcome the guests, guide them to the reserved table or the table that the guests are satisfied with, pull chairs, spread napkins, and hand over menus and wine lists for the guests.
5. When the room is full, be responsible for arranging the arriving customers so that the guests are willing to wait for each other.
6. Pay attention to the names of frequent customers, and increase the intimacy and pride of the guests.
7, always pay attention to listen to the opinions of customers, timely reflect to the superior.
8, always pay attention to all kinds of problems in the reception work, timely reflect to the superior and assist in handling.
9. Master and use polite expressions, such as "Hello, ladies and gentlemen, welcome to our restaurant" and "Welcome to our restaurant".
10, responsible for answering the phone. When ordering food by phone, guests should ask the name, company, time and number of people, and the call should be accurate and fast.
1 1. Introduce all kinds of dishes, drinks and specialties in the restaurant to attract guests to eat in the restaurant. When the guests leave the restaurant after eating, stand at the door to see the guests, ask their opinions and thank them. Welcome guests to come next time. Responsibilities of the floor supervisor in Chinese restaurant
12, make up the daily morning, middle and evening shift personnel, and make attendance records of the foreman and ushers.
13, gfd who checks the waiter before going to work every day.
14. Understand the number and requirements of diners at that time, reasonably arrange the work of restaurant service personnel, and urge the waiters to clean and prepare meals and wine utensils.
15, always pay attention to the dining staff dynamics and restaurant service, and provide on-site guidance. In case of VIP or important meeting, carefully check whether the pre-meal preparation and table setting meet the standards, and go to the stage to serve in person to ensure the high standard of service.
16, strengthen communication with guests, understand their opinions on food, strengthen cooperation with public relations salesmen, understand their file emotions, properly handle their complaints and report them to the Chinese restaurant manager in time.
17. Check the facilities and tableware regularly, formulate the use and storage system, and report to the restaurant manager in time if there are any problems.
18, pay attention to the waiter's performance, correct the mistakes and deviations in his service at any time, and record his work performance as the basis for selecting the best employee of the month.
Job responsibilities of the waiter 8 Job responsibilities:
1, according to the arrangement of the foreman, carefully clean the tables and chairs, the dining room, set the table in the dining room, and prepare all kinds of supplies to ensure normal business use.
2. Receive customers with initiative, enthusiasm, courtesy, patience and consideration, so that customers feel at home;
Use polite language to provide the best service for the guests.
4. Be good at introducing and promoting the drinks and specialties of this restaurant to customers;
5. Cooperate with the foreman, obey the leader above the foreman, unite and be good at helping colleagues;
6, actively participate in training, and constantly improve service skills;
7. Work place: Han Jie, Jiyuqiao and Jiangxia Hidden Dragon Island are arranged as required;
Qualifications:
1, age 18-30 years old, healthy and enthusiastic;
2. Good conduct and hard work.
Job responsibilities of waiters 9 1. According to the arrangement of the foreman, carefully clean the tables and chairs and the dining room, put the tables in the dining room, and prepare various supplies to ensure normal business use;
2. Receive customers with initiative, enthusiasm, courtesy, patience and consideration, so that customers feel at home;
3. Greet the guests, smile and say hello to every guest within three meters of you, and help the guests pull the chair and give up their seats;
4. Understand the estimated dishes and specially recommended dishes of the day, so as to do a good job in promotion in time;
5. Cooperate with the foreman, obey the leader above the foreman, unite and be good at helping colleagues;
6, actively participate in training, and constantly improve service skills.
The job responsibilities of the waiter are 10 1. Be neat, dignified, generous, smiling and polite when you take up your post.
2. Be familiar with the name, time, number of people and table arrangement of the ordering unit (or individual) on that day, pay attention to record the special activities of the guests (such as birthday celebrations), and report to the supervisor in time if there is any important situation.
Take care of the clothes for the guests and ask if there are any valuables. Valuables remind guests to take care of themselves.
4, sorting, preparing menus, wine list, found damaged timely replacement.
5. Welcome the guests, guide them to the reserved table or the table that the guests are satisfied with, pull chairs, spread napkins, and hand over menus and wine lists for the guests.
6. When the room is full, be responsible for arranging the arriving customers so that the guests are willing to wait for each other.
7. Pay attention to the names of frequent customers, and increase the intimacy and pride of the guests.
8, always pay attention to listen to the opinions of customers, timely reflect to the superior.
9, always pay attention to all kinds of problems in the reception work, timely reflect to the superior and assist in handling.
10, master and use polite expressions, such as "Hello, sir and madam, welcome to our shop" and "Welcome to our shop".
1 1, responsible for answering the phone. When ordering food by phone, the guest should ask the name, company, time and number of people, and the call should be accurate and fast.
12. Introduce all kinds of dishes, drinks and specialties of the hotel to attract guests to eat in the hotel. When the guests leave the hotel after eating, stand at the door to see them, ask their opinions and thank them. Welcome guests to come next time.
Job responsibilities of the waiter: 1 1 1. Strictly abide by the KTV night staff handbook and various rules and regulations.
2. Go to work on time, wear neat KTV clothes, DJ clothes and work clothes, keep a good mental outlook, and don't let emotions affect the quality of work. Eye diligence, hand diligence, foot diligence and heart diligence.
3. Do a good job in the preparation of KTV room hygiene and before business, and check whether pens, white paper, lighters, bottle openers, dice, dice cups and other things are complete.
4. Attend the regular meeting on time and accept the work arrangement of KTV supervisor.
5. Obey the division of labor of KTV supervisor, so as to obey first and then appeal.
6. All services should be quick and accurate, and the supply of drinks, wine and snacks ordered by guests should be arranged in time.
7. The waiter shall not open a private room, and shall not use the guest facilities to order songs and sing.
8. Work closely with the DJ in the KTV room, concentrate on observing the situation in the KTV room and whether the guests need service, and provide quality services for the guests according to the service process.
9. Treat guests with initiative, enthusiasm and generosity. When you meet guests in any area of KTV costume party, you should greet them according to the rules.
10, actively participate in departmental training, and constantly improve their own quality and business skills.
1 1. Be familiar with the names and prices of various drinks and kitchen products of the company, especially the price difference between the lobby and private rooms.
12. Tidy up the rooms after work, check the lighting, air conditioning, floor and countertops of KTV, and lock the cabinets.
Attendant's responsibilities: 12 1, arrive at the post on time, sign in, clean the tea room after changing the tooling, including tables and chairs, sofas, window sills, curtains, telephone, floor, (drinking machine, mahjong table ashtray). Be careful not to get too wet when mopping the floor.
2. Whether the items are put in place and whether the tea set and items in a room are complete and clean.
Water the flowers once a month. Everything is ready. The cups should be cleaned and disinfected in time.
4. Welcome guests, stand upright, smile, don't whisper, and don't lean against the wall. Smile when greeting guests: "Welcome, how many of you, do you need a single room or a private room?" When seated, walk correctly and enunciate clearly, and introduce the charging standards of rooms and booths. If there are any promotional activities, please explain clearly.
If the guest is looking for someone, please wait a moment and ask the name and room of the person you are looking for.
If you don't know the name and place of the guest, you should politely apologize to the guest and ask him to contact the guest in person. People you don't know are never allowed to enter the guest room without the guest's permission.
7. Tea ordering: Be familiar with all kinds of tea knowledge, and introduce all kinds of tea and various brewing methods to the guests. At the same time, when introducing snacks, you should be familiar with the names and prices of various snacks. After the guests order, they should repeat their order. After confirmation, they should politely say, "Thank you, please wait a moment".
8. The time for making tea should not be too long. Don't keep the guests waiting too long.
9. Patrol Taiwan: add water to the guests every 10-20 minutes, change the ashtray, get familiar with the appearance characteristics of each guest, prevent running away, and treat repeat customers with good memory.
10, when the guest orders, the waiter needs to record it. After ordering, he should repeat it to the guests and ask them to wait a moment.
1 1. After the guests have finished their tea, the waiter will lead the guests to the bar to check out and tell the bar the name of the room where the guests are located and the hall seat number. The bar staff will sign the internal list after receiving the money to see the guests off.
12, Taiwan Province cleaning: after the guests leave, turn off the air conditioner, put out the cigarette butts that have not been extinguished, check whether the guests have left any items (if please hand them over to the bar for registration), clean the desktop, floor, wastebasket and spittoon, and finally check whether they are clean again.
13, finishing work before work:
1) wastebasket, spittoon, garbage, floor, etc. Clean up the garbage and transport it overnight.
2) Check whether the items in the room are complete.
3) All plugs, lights, air conditioners and water dispensers in all rooms and operation rooms should be turned off.
Job responsibilities of waiters 13 Job responsibilities refer to the work required by a post and the scope of responsibilities that should be undertaken. A post is set up by a company to complete a task, which consists of job type, post, professional title and grade content; Responsibility is the unity of duty and responsibility, which consists of two parts: the scope of authorization and the corresponding responsibility.
First of all, let employees really understand the nature of the work. The pressure of post work does not come from others, but from employees' hearts, which is transformed into the motivation of active work. Instead, we should encourage employees to participate in setting job goals and try to motivate them to achieve this goal. Therefore, the goal setting, implementation preparation and post-implementation evaluation of this position must be undertaken by the employees of this position, so that the employees of this position can realize any problems existing in this position and solve them by themselves. His boss only plays an auxiliary role, and his post work is done for himself, not for his boss or boss. This position is a stage for him to show his personal ability and life value. In this position, the implementation of each stage of work should be actively carried out by the employees in this position, relying on their own self-efforts and self-coordination ability. Employees must give full play to their abilities of self-solving, self-judgment and independent problem-solving in their own jobs, so as to maximize the effectiveness of their work results. Therefore, enterprises should encourage employees in all positions not only to take the initiative to undertake the work they have to perform, but also to take the initiative to participate in self-decision and self-evaluation of work completion.
Secondly, when making job responsibilities, enterprises should consider that a job contains as many job contents as possible, so as to give full play to the other talents of employees who have been engaged in a single type of work for a long time. The rich content of job responsibilities can encourage a versatile employee to give full play to all kinds of skills, and will also receive the effect of encouraging employees to work actively.
Furthermore, if the human resources of the enterprise allow, the right to transfer to other positions can be set in some job responsibilities after completing the established tasks well within a fixed time. Through job change, the knowledge field and operation skills of employees in the enterprise are enriched as a whole, and a harmonious corporate culture atmosphere is also created among employees in various positions in the enterprise.
Preparation before going online
Assemble on time, according to the specified time of each class, and don't be late;
Record daily announcements to understand the work priorities and precautions of the day;
Cooperate with daily service instrument inspection to ensure good service instrument and correct etiquette posture;
Carry service spare parts with you, and keep pens, notes, lighters, beer bottle openers and storage cards with you.
Reception waiter work
Handover of assets in the hall, handover of assets inside and outside the hall, status information of the waiting room on the same day and handover to ensure smooth operation;
Standard greetings and standardized responses shape the service image of the store;
Understand the information of consumers, grasp the information of consumers who come to the store, and return the goods in time;
Comfort customers, take the initiative to send magazines and drinks, and care about customers;
The environment inside and outside the hall, cleaning and maintaining the environment inside and outside the hall;
Inform customers of consumption patterns and latest activities, and introduce consumption, environment and equipment functions in detail.
Regional waiter work
Hand over assets and check whether assets are normal or missing;
Understand the purpose of the box and review the hospitality of the box;
Check and replenish consumables, check the consumables stored on the same day and ask for and replenish them in time;
Environmental maintenance, environmental maintenance in the region;
Summarize the defects and summarize the defects to the foreman;
Handle the service bell, solve the customer's needs in time, without delay;
Confirm the number of box consumers, and always grasp the number and trend of box consumers;
Box tour work, in strict accordance with the tour workflow;
Ordering and delivering meals should be carried out in strict accordance with the standard ordering and delivering procedures;
Assist customers to buy in the supermarket, master customer psychology and promote products reasonably;
Dealing with customers, in strict accordance with the "standard customer response" and customer response;
Service action requirements, standardize their own actions and improve service quality;
Pay the bill service, according to the workflow of pay the bill service;
Clear box, in strict accordance with the "clear box" standard process;
Other assistance work, leaving the post for the record, filling vacancies in time, and cooperating with the action;
Work handover, work handover in the area, and actively fill in the asset handover book;
Pay attention to open source and reduce expenditure and personal habits at any time, save various costs and create company performance.
Situation handling in operation
Return in time when problems are found, and return in time when hidden dangers are found to prevent problems from worsening;
Operation and assistance
Spare no effort to assist in training supervisors and educating new employees, and do a good job in passing, helping and guiding new employees;
Actively promote store activities to meet the needs of stores and play a demonstration role;
Cooperate with regional management and control, and cooperate with regional foreman to do regional management well.
Receive special customers and related units, pay a return visit in time and cooperate with the reception;
Handle special circumstances, do a good job of appeasement in the early stage and return in time;
In order to maintain the company's image and interests, dare to point out bad behaviors in operation and create a benign working environment and atmosphere.
Job responsibilities of waiters 14 1. Before receiving guests, the waiter should first check whether the temperature of the sauna room is up to standard, the water quality of the cold water pool and hot water pool, and the flow of hot and cold faucets and faucets are normal. Make all preparations for welcoming guests.
2. When the guests arrive, give them a warm reception, hand them three towels and bathrobes, let them change in the locker room, and give them the key to the locker to remind them to take care of their clothes.
3. After the sauna is finished, please go to the lounge to rest, invite the guests to drink a cup of coffee, tea or other drinks, and then ask the guests who need massage to wait in line for massage.
4. When massaging the guests, the massage personnel should pay attention to their own gestures, with moderate weight, and constantly seek the opinions of the guests, whether it is sour or painful. When the guests feel pain, they should change their gestures in time to massage the tendons accurately, so that the guests can achieve the effects of relaxing muscles and tendons, eliminating fatigue and relaxing comfortably.
When the guests leave, they should say goodbye, thank them for their friendly cooperation and remind them to bring their own things.
6. After the toilet is shut down, do a good job of hygiene, turn off the faucet, clean the bath and the venue, pack up the three towels used by the guests, and send the bathrobe to the washing department for cleaning.
7, write a good work log, to be the main farmers and herdsmen after inspection and acceptance, can get off work.
8. Abide by the rules and regulations of the hotel.
Job responsibilities of waiters 15 Waiters (job responsibilities)
job description
waiter
Job description requirements:
Job responsibilities:
1. According to the arrangement of the monitor, make efforts to make tables and chairs, canteen hygiene, canteen packaging bags, and prepare various items to ensure normal business use.
2. Be active, enthusiastic, polite, patient and considerate when receiving guests, so that customers can feel at home.
3. Provide ""service to the guests in polite language.
4. Be good at introducing and selling the drinks and special foods in this restaurant to customers.
5. Cooperate with the work of the monitor, obey the command of the leaders above the monitor, unite as one, and be good at helping colleagues.
6, actively participate in training, and constantly improve service skills.
In-service qualification:
1, 18-28 years old, healthy and able to bear hardships.
2. Good conduct and hard work.
Working hours:
9:00 a.m., 9,336,030 p.m., 2336,000-4,336,000 p.m., and 4 April.
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