1. The principle of convenience for petitioners. It refers to the institutional spirit that administrative organs at all levels should provide various conveniences for petitioners to put forward petitions, understand the acceptance of petitions and handle information, and promote the rapid feedback and handling of information, opinions, suggestions and complaints reflected by petitioners.

2. The principle of territorial management and graded responsibility, who is in charge and who is responsible. This principle is put forward on the basis of the current administrative system and summing up the practical experience of letters and visits. The main purpose is to clarify the responsibilities and division of labor of governments at all levels and their functional departments in handling letters and visits, and properly handle the relationship between "articles" and "blocks".

3. The principle of combining legal, timely and on-site problem solving with guidance and education. "According to law" refers to solving the problem of letters and visits according to relevant laws, regulations and policies. "Timely and on-the-spot" means to solve the problems reflected by letters and visits from the masses as soon as possible. "Counseling education" refers to doing a good job in persuasion, explanation and ideological and political work, dispelling doubts and dispelling emotions in the process of handling letters and visits.

4. The principle of combining the symptoms and root causes, prevention and solution. This principle emphasizes the initiative and integrity of the petition work, and requires that the passive should be changed into the active. It is necessary to deal with the petition problems in time and analyze the causes of the petition problems in depth, so as to nip in the bud, eradicate the root causes and treat both the symptoms and the root causes.

5. The principle of responsibility. Responsibility is the core of administrative power. The principle of responsibility is that it is the legal duty of governments and government departments at all levels to deal with people's letters and visits. If you don't actively perform your duties and seriously handle letters and visits, you will bear corresponding legal responsibilities. The core of the principle of responsibility is to establish a long-term mechanism of "something to solve" by strengthening responsibility.

legal ground

"Regulations on Letters and Visits" Article 4 Under the leadership of people's governments at all levels, the work of letters and visits adheres to the principle of territorial management, graded responsibility, who is in charge and who is responsible, solving problems according to law, and timely on-the-spot guidance and education.