First, the purpose of setting up a complaint telephone number
The main purpose of Henan education complaint telephone is to provide a convenient and quick channel for teachers, students and parents to reflect problems, understand and solve problems in the field of education in time, and promote the healthy development of education. The establishment of the complaint telephone shows that the Henan Provincial Department of Education attaches great importance to education and shows its determination and attitude to serve the people.
Second, the scope of acceptance of telephone complaints
Henan education complaint telephone mainly accepts the following complaints and reports; Management of schools and educational institutions; Work style and professional ethics of teachers and educators; Quality of education and teaching; Protect the rights and interests of students; Educational expenses; Admission issues; The implementation of educational policies and regulations; Other issues related to education.
Third, the way to make a complaint call and matters needing attention
1. Calling method: Call the complaint number published by Henan Provincial Department of Education. After the phone is connected, report the problem to the staff according to the voice prompt.
2. Precautions:
(1) When making a complaint call, please keep calm and state the problem clearly and accurately;
(2) To verify the situation, please provide relevant evidential materials, such as photos and audio recordings;
(3) Please leave your name and contact information for the staff to follow up.
Four, the handling mechanism of telephone complaints
The Henan Provincial Department of Education will handle the problems reflected by the complaint telephone in strict accordance with the following mechanisms:
1. After receiving the complaint, the staff will make detailed records and sort out the complaint contents;
2. For general problems, they will be handed over to relevant functional departments for handling in time;
3. For major issues, a special investigation team will be set up to investigate and verify;
4, after the investigation, according to the investigation results, according to the law and regulations for processing, and the processing results feedback to the complainant.
Five, publicity and supervision of telephone complaints
The Henan Provincial Department of Education will publish the complaint telephone number in official website and the media, and accept supervision from all walks of life. At the same time, strengthen the supervision of complaint telephone work to ensure smooth complaint channels and effective problem solving.