Anti-skid: to prevent falls (choose work shoes with good anti-skid performance for employees). Economic conditions allow the choice of ground anti-skid measures and double insurance to avoid accidents caused by guests slipping. Fire prevention: Fire extinguishers are absolutely indispensable to avoid fire. Now all star hotels are required to be equipped with emergency gas masks.
What aspects should hotels consider in strengthening safety service management?
To do a good job in hotel security service management, like other management work, we must ensure the level of hardware facilities, relevant rules and regulations and the quality of staff. Any link or link problems may bring serious consequences. Specific measures are as follows:
(1) Strengthen safety education for employees.
1, strictly select waiters. When the hotel recruits employees, the human resources department should strictly control the recruitment to prevent some undesirable elements from mixing with the hotel employees. Regular training and education should be given to all recruited employees to improve their quality and cultivate their awareness of obeying the law. Personnel in special or important positions should also go through necessary political examination and other procedures.
2. Establish a perfect training system, including: (1) pre-job training for new employees, requiring them to master the basic knowledge of safety precautions and the operation skills of related equipment. (2) Strengthen the on-the-job training of employees, and improve the ability to identify criminals and how to deal with unexpected accidents. (3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce. Try to avoid knowing the law and not breaking the law, and keeping discipline and not breaking the rules in work and life. (4) In view of some typical cases and major fire accidents in society, the safety awareness of all employees is strengthened through various publicity and education methods. (5) Implement a safety assessment system for all employees.
3. Require all staff to establish the concept of "everyone is responsible for hotel safety".
(B) pay close attention to internal safety management
Many hotel cases show that the success of criminals is closely related to the carelessness of hotel internal security managers, weak security awareness and inadequate technical preventive measures. Even some employees just judge people by their appearance, which makes the hotel's safety facilities and personnel not play their due role. In this regard, the hotel should strengthen management in the following aspects:
1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the working characteristics in different periods.
2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time.
3. Any employee who finds suspicious personnel or non-resident personnel wandering on the floor in the hotel should take the initiative and ask skillfully.
4. Implement the responsibility system step by step, and implement the principle of "who is in charge, who is responsible" and who finds and reports all safety accidents in the hotel.
5, the implementation of public security fire safety assessment system, the department (post) or individual safety work and its economic benefits directly linked.
(three) equipped with safety equipment and facilities
To do a good job in safety management, hotels should not only implement civil air defense, but also need advanced safety prevention equipment and facilities, and effectively put technical defense in place. At present, the most common safety equipment and facilities in hotels have the following five systems.
1, TV monitoring system. It is mainly composed of video camera, video recorder, manual image switching and TV screen. Generally installed in sensitive parts such as hotel entrances, elevators, guest room walkways, etc., suspicious persons or abnormal phenomena are found, so that timely measures can be taken, which can cause psychological deterrence to criminals and ensure hotel safety.
2. Security alarm system. This system must be installed in the main service desk, fire escape, finance department and other important positions of the hotel to prevent accidents such as theft, robbery and explosion.
3. Automatic fire extinguishing system. Including automatic sprinkler system, automatic smoke alarm system, acousto-optic alarm and other fire alarms, detectors, fire extinguishers, fire doors, fire hydrants, smoke exhaust fans and so on. , is a necessary facility for hotel safety.
4. Communication system. It refers to the contact network formed by the security monitoring center as the command hub and wireless telephone communication equipment such as calling, which makes the hotel security work have the ability of rapid response.
5. Electronic door lock system. The system can play a very good role in hotel safety management. In order to strengthen the prevention of intelligent theft gangs, the current electronic door lock system has been further improved, that is, a device that automatically destroys the decoder is installed on the electronic lock. When criminals insert the decoder into the electronic lock, the device can destroy the decoder and give an alarm.
6. Other intelligent systems.
With the continuous development of high technology, more high-tech achievements will be applied to hotel safety management. Only by combining civil air defense with technical defense, grasping software and hardware at the same time and ensuring that "personnel, responsibilities and measures" are in place can we build a safe barrier. ...& gt& gt
What are the aspects of hotel safety investment?
Safety production fund guarantee system
1, use
In order to strengthen the management of the company's safety production funds and establish a long-term mechanism for the company's safety production investment, this management system is specially formulated.
2. Scope of application
This system is applicable to the extraction and use of the company's safety production expenses.
3, citing laws and regulations and related documents
Law of People's Republic of China (PRC) on Work Safety
Law of People's Republic of China (PRC) on the Prevention and Control of Occupational Diseases
The State Council's Decision on Further Strengthening Work Safety in Production
Notice on Forwarding the Notice of the Ministry of Finance and the State Administration of Work Safety on Printing and Distributing the Interim Measures for Financial Management of Safety Production Expenses of Enterprises in High-risk Industries (No.78 [2007] of the State Administration of Work Safety)
4. terminology
Safety production expenses: refers to the funds extracted by the enterprise according to the prescribed standards and charged in the cost, which are specially used to improve and improve the safety production conditions of the enterprise.
5. Implementation procedures
5. 1 The company's safety production expenses shall be managed in accordance with the principle of "company extraction, safety committee supervision, ensuring needs and standardizing use".
5.2 The Safety Technology Department shall extract the budget amount according to the use scope of safety production expenses, the company's safety production situation, the investment plan of safety projects of relevant secondary units and the annual safety production expenses (the company's finance department is responsible).
5.3 The annual safety production expense investment plan shall be submitted to the competent deputy manager and general manager of the company for approval.
5.4 The Finance Department of the Company shall extract the funds for safe production according to the relevant national regulations and the company's plan, and incorporate them into the annual financial budget and final accounts for special purposes. It is necessary to establish and improve the account of production safety expenses.
5.5 For the use of safety production expenses, all relevant units shall fill in the monthly budget table of safety production expenses. It can only be used after being audited by the company's security technology department and confirmed by the finance department (subject to the approval of relevant leaders).
5.6 For the materials used for safety production, the secondary unit shall issue a requisition form when collecting them, affix the "Special Seal for Safety Production Expenses" in the Safety Technology Department, and go through the collection procedures in the Material Supply Department. The material supply department shall establish a separate account for the outbound materials used for safety production input, and provide the finance department with a list of outbound materials for safety production input every month. Materials that fall within the scope of the provisions of the safety production expenses are not stamped with the "special seal for safety production expenses", and the material supply department prohibits them from leaving the warehouse.
5.7 The finance department shall set up the subject of "safety expenses", record it in the account on time, and establish an account for the use of safety production expenses, which shall be recorded monthly. The balance of security expenses in the current year can be carried forward to the next year; If the safety expenses in that year are insufficient, the excess part shall be charged at the normal cost.
5.8 The extraction of production safety expenses shall be based on the actual annual sales revenue of the unit, and shall be extracted monthly by the way of overstocking and less refund according to the following standards.
List of standards for the provision of safety production expenses
No. Remarks Annual Actual Sales Revenue Extraction Standard
4% or less1100,000 yuan (inclusive)
2 10/00000 yuan to 2% of100000 yuan (inclusive)
0.5% of 3 10/00000 yuan to100000 yuan (inclusive)
0.2% for the part above RMB 465,438+0 million.
5.9 Safety production expenses shall be used in accordance with the following provisions:
(1), maintenance and improvement expenses of safety protection equipment and facilities such as monitoring, detection, gout, sun protection, temperature regulation, fire prevention, fire fighting, explosion prevention, pressure relief, antivirus, disinfection, neutralization, moisture prevention, lightning protection, antistatic, corrosion prevention, leakage prevention, dike protection or isolation operation in workplaces such as workshops and warehouses.
(2), equipped with the necessary emergency rescue equipment, equipment and field workers safety protection supplies.
(3), production safety inspection and evaluation expenditure.
(4), major hazards, major accident hidden danger assessment, rectification, monitoring expenditure.
(5) Expenditure on safety skills training and emergency rescue drills.
(6) Other expenses directly related to safety production.
5. 10 Within the scope of use specified in Article 9 of these Measures, the enterprise shall give priority to the expenses required to meet the rectification measures proposed by the safety production supervision and management department for the enterprise's safety production or to meet the safety production standards.
5. The balance of11is carried forward to the next year, and the insufficient and excess safety expenses accrued in that year are charged according to the normal cost channel.
5. 12 Assets arising from safety production expenses should be included in relevant assets for management.
5. 13 The expenses of occupational disease prevention, work injury insurance and medical insurance provided by the company for employees are not included in the safety production expenses. ...& gt& gt
What are the types of hotel safety accidents?
Personal safety accidents, food safety accidents, property safety accidents, fire safety accidents.
Main contents of hotel safety production system
Interpretation of "Regulations on Safety in Production of Star Hotels in Beijing"
Source: General Administration of Security Date: 2007-0 1-29.
Article 1 In order to strengthen the supervision and management of production safety, improve the production safety level of star-rated hotels, prevent and reduce production safety accidents, and ensure the safety of people's lives and property, these Provisions are formulated in accordance with the Law of People's Republic of China (PRC) Municipality on Production Safety, the Regulations of Beijing Municipality on Production Safety and relevant laws and regulations.
[Interpretation] This article is about the legislative purpose and legislative basis.
First, the legislative purpose.
(A) to strengthen the supervision and management of production safety
Safety in production refers to relevant activities that take corresponding accident prevention and control measures in production and business activities to avoid personal injury and property loss, and ensure personal and property safety and smooth production and business activities.
Production and business activities are the basic activities of creating wealth in human society. Production and business activities are bound to be accompanied by certain risks. With the continuous development of star-rated hotels in cities, the industry scale is expanding, the business scope is getting wider and wider, and the accident risk is getting bigger and bigger. Production accidents pose a threat to social stability and economic development. As the safety production supervision department of the tourism industry, the tourism administrative department bears the responsibility of industry supervision and must constantly strengthen the supervision and management of the tourism industry. Therefore, the safety production of star-rated hotels is mandatory.
(2) Improve the safety management level of star-rated hotels.
Star-rated hotels are the main places for politics, business, socialization, accommodation and entertainment. It is characterized by many high-rise buildings, underground facilities, electrical equipment, people gathering and combustible materials. Once a production safety accident occurs, it will cause great economic losses, heavy casualties, great rescue difficulties and great social impact. With the rapid development of social economy, safety in production has become more and more important in production and business activities. Therefore, in the process of construction and renovation, star-rated hotels should constantly supplement safety equipment and facilities and constantly improve safety management to ensure safety.
(three) to prevent and reduce production safety accidents and ensure the safety of people's lives and property.
How to prevent and reduce production safety accidents in production and business activities is the eternal theme of human activities. In the process of daily production and operation, potential safety hazards inevitably exist, but we can prevent and reduce production safety accidents by raising awareness of prevention, strengthening scientific management, investing in necessary material support, and taking timely and effective rescue measures after accidents. Based on this purpose, this regulation "Rectification" has made mandatory provisions on safety production investment, safety production responsibility, safety production guarantee measures and emergency rescue of star-rated hotels.
Second, the legislative basis.
(1) Relevant laws and regulations
The legislation basis of this Ordinance is People's Republic of China (PRC) Law on Work Safety, People's Republic of China (PRC) Fire Protection Law, Regulations on Safety Supervision of Special Equipment, Regulations on Fire Safety Management of Organs, Organizations, Enterprises and Institutions, Regulations on Work Safety in Beijing, Regulations on Fire Protection in Beijing and Regulations on Tourism Management in Beijing.
(2) The actual situation of safety production in star hotels in our city.
By the end of 2006, there were 700 star-rated hotels in our city. Due to different star ratings, different nature of enterprises, different management modes and different levels of safety production. In the process of drafting the Regulations, we conducted a lot of investigation and study, analyzed the causes of various production safety accidents, summarized the experience and lessons of star-rated hotels' safety production work, and thought that the practical problems existing in the safety production work of star-rated hotels in this city should be solved by perfecting the system, standardizing management and unifying the standards in safety production management. Based on the safety production practice of star-rated hotels, the Regulations emphasize the process control of safety production and the management of hidden dangers of accidents, and establish a long-term mechanism to ensure safety production, which has distinctive industry characteristics and operability.
Article 2 These Provisions shall apply to the safety production of star-rated hotels within the administrative area of this Municipality; Where the relevant laws, regulations and rules have other provisions on fire safety and special equipment safety, those provisions shall prevail.
The term "star hotels" as mentioned in these Provisions refers to hotels, restaurants, resorts and other business units above one star level.
[Interpretation] This article is about the scope of application.
First, the safety production of star-rated hotels (state-owned, collective, private, Sino-foreign joint ventures, etc.). ) within the administrative area of this Municipality, these Provisions shall apply.
Two, the relevant laws, regulations and rules on fire safety, special equipment safety and other provisions, the provisions shall apply.
Except the Law of People's Republic of China (PRC) Municipality on Work Safety, the Regulations of Beijing Municipality on Work Safety and the Fire Protection Law of People's Republic of China (PRC), .....; & gt
What safety issues should be paid attention to in hotel accommodation?
If possible, it is best to book some formal stores, such as 7 days, Jiayuan, Home Inn and so on. These stores can be booked through the website, or you can choose the most convenient place for yourself. However, if there is no such store in the place you want to reach, you should be careful of the following matters.
Hygienic standards can't be said. Even a regular hotel can only be seen as clean if the service personnel are unprofessional. If you are worried, you'd better prepare your own towels or slippers. Generally speaking, hotels will provide disposable bathing equipment, but towels and the like will only be reused.
There is no such problem as needle sticking in a regular hotel. But it's hard to say in some small hotels. You must be careful if you really want to avoid them. If found, contact the service personnel immediately and ask for treatment. But an informal shop just throws a needle in front of you and won't give you any sense of security.
You got the hotel you wanted. If you want to have a good rest when you check in, don't choose a room near the reception desk, straw hat room (bathroom), staff lounge, elevator or back stairs, because it will definitely keep you awake. When you book a room, you'd better ask if there is any renovation work going on in the hotel recently, otherwise it will make you sleep badly.
When you live, pay attention to closing the window when you go out, and it is best to have someone to accompany you when you go out. Otherwise, it is easy to cause problems, because they can do whatever they want, and it doesn't mean that others can't get in. The most important thing is not to show your room number and name in public, because many people with a heart will take this opportunity to go directly to your room to commit crimes. They just need to provide your correct information to the front desk clerk.
In short, if you can, choose a regular hotel, everything will be foolproof and the service attitude will be much better.
What are the contents of hotel service quality?
Mainly includes the following aspects. The environmental quality of the hotel is an integral part of the hotel service quality, which refers to the sensory enjoyment and psychological satisfaction brought by the hotel service atmosphere to the guests. It mainly includes unique hotel architecture and decoration, reasonable layout and convenient hotel service facilities and places, interesting and distinctive decoration style, clean and dust-free, suitable temperature hotel environment and dignified hotel staff. All these constitute the unique environmental atmosphere of the hotel, which can meet the material needs and spiritual enjoyment needs of the guests at the same time. Quality of Hotel Facilities The facilities and equipment of a hotel are the foundation of the hotel's existence, the support for the hotel to provide services, and reflect the reception capacity of a hotel. The hotel provides services for its guests with its facilities and equipment. Therefore, the quality of facilities and equipment is the basis and an important part of hotel service quality. The requirements for the quality of hotel facilities and equipment are: the number of well-equipped service facilities reflects the perfection and matching degree of facilities. The number of hotel facilities should not only be determined according to the tourists' situation of the hotel, but also meet the requirements of the hotel star standard. The design and layout of hotel facilities and equipment with reasonable structure should be carried out from the perspective of convenience for guests. Hotels should not only consider the availability of facilities and equipment, but also consider their practicality. Meanwhile, the operation of facilities and equipment should be simple. If it is complicated, it is necessary to clearly inform the guests of the specific use methods to avoid equipment damage caused by improper use by the guests. The comfort and beauty of facilities and equipment, on the one hand, depends on the grade and configuration of facilities and equipment, on the other hand depends on the maintenance of facilities and equipment. Therefore, it is necessary to strengthen management to ensure the comfort of facilities and equipment. Only in this way can we provide a material basis for improving service quality. The integrity of hotel facilities and equipment with good performance directly affects the service quality. It is necessary to ensure the normal operation of various facilities and equipment and give full play to the efficiency of facilities and equipment, otherwise it will bring security problems. Only by ensuring the quality of facilities and equipment can the hotel provide all kinds of comfortable services for its guests, thus improving the service quality and the reputation of the hotel. The quality of hotel products is the direct embodiment of meeting the material consumption needs of hotel guests, and its quality is the factor that affects the satisfaction of guests. The quality of the hotel's physical products usually includes the quality of dishes and drinks. The quality of catering products occupies an important position in the eyes of guests. Therefore, managers must attach great importance to it. The requirements are accurate and applicable raw material selection, fine processing and cooking, delicious product flavor and moderate catering price. The quality of guest goods, including disposable consumables and reusable consumables, is also an integral part of the hotel's physical products. It is a variety of daily necessities directly consumed by the hotel. Its variety and quality must be suitable for the hotel's star rating, sufficient in quantity, timely in supply, able to meet the needs of guests, and must also ensure the safety and hygiene of the guest items provided. Commodity quality Hotel commodities are daily necessities and handicrafts sold in hotel shopping malls. Hotel shopping malls should be complete in variety, reasonable in structure, beautiful in display and reasonable in price, and should meet the shopping preferences of customers in the hotel target market. The quality of service articles refers to all kinds of articles provided by the hotel for the service personnel in the process of providing services, such as the work car of the housekeeper department, the tray of the catering department, the dining car, etc. It is the premise of improving labor efficiency and meeting the needs of guests, and it is also a necessary condition for providing quality services. The quality of service articles requires complete varieties, sufficient quantity, superior performance, convenient use, safety and hygiene, etc. Hotel service level Hotel service level is mainly the service state and level shown by the attitude and behavior of hotel service personnel. It mainly includes the following aspects: service attitude refers to the subjective intention and psychological state of hotel service personnel in the process of serving customers. The service attitude should be active, enthusiastic, patient and thoughtful. Its quality is determined by the initiative, creativity, enthusiasm, sense of responsibility and quality of employees. Service skill Service skill is the skill and ability of hotel employees in the process of customer service, and it is the technical guarantee to improve service quality. The level of service skills depends on the professional knowledge and operational skills of service personnel, and whether they can be used flexibly according to specific conditions. Service mode Service mode refers to the forms of service activities and behaviors, such as standing mode, delivery mode, pouring wine and delivering vegetables, etc. The service mode reflects the specifications of the service to a certain extent, and the service must be standardized, elegant and decent ... >; & gt
What are the scope of hotel security inspection?
The scope and content of the inspection shall be in accordance with the relevant requirements of the Fire Protection Law of People's Republic of China (PRC) and supporting regulations, and special inspections on fire safety of commercial and residential buildings, hotels, restaurants, guest houses and shopping malls shall be carried out according to law. The contents of the special inspection mainly include: fire safety responsibility system, fire safety management, fire safety operating rules, fire fighting and emergency evacuation plans, building fire prevention, automatic fire fighting facilities, interior decoration, electrical wiring equipment, etc. Specifically: 1. To implement the fire laws, regulations and rules; 2 fire safety responsibility system, fire safety system, fire safety operation procedures, fire fighting and emergency evacuation plan establishment and implementation; 3. Handling of inspection procedures before the opening of public gathering places; 4 volunteer firefighters, unit employees fire safety education and training, and whether they have the "four abilities"; 5 building fire spacing, fire exits, exits, evacuation routes, fire zones, etc.; Fire resistance of building interior decoration materials; 6. Operation and maintenance of automatic fire alarm, automatic fire extinguishing, fire hydrant, smoke control and other systems, as well as emergency broadcasting, emergency lighting and safety evacuation facilities; 7. Installation and use of electrical products and gas appliances, design, maintenance and testing of lines and pipelines, etc. 8. Maintain local municipal fire control facilities.
What aspects should be paid attention to in hotel fire safety?
Strictly control open flames, and publicize and remind Peugeot.
Ensure the passage is clear, check the safety and effectiveness of fire fighting equipment, and use fire extinguishers and fire alarms.
Familiar with evacuation routes, able to command guests to take refuge or escape in an organized way.
Why should the hotel inform the guests of safety precautions?
This is stipulated by the security department, and every room has an escape route map.