Consumers are often unwilling to care or unable to defend their rights because of the high cost of defending their rights.
Give some skills for educational institutions to negotiate rights protection for reference:
(1) Contact the relevant personnel of the applicant for consultation. If such a thing happens, you must contact the relevant personnel of the applicant institution at the first time. Remember, WeChat chat should take screenshots, preferably total recall.
(two) in the process of consultation, we must be clear-headed and argue according to reason. At this time, don't blindly believe anything the other party says. If you can't respond in the communication process, you can tell the other party to think about it first and analyze it slowly.
(3) If there is no initial chat record, don't panic. Go to your relevant person in charge immediately and ask him what he promised you. It doesn't matter if he doesn't reply to you. Here, you need to prove that there is indeed an interest relationship between you.
(4) General educational institutions have enterprise accounts, which will let you scan the QR code to pay. Whether it is Alipay scan code or WeChat, there are bills to check, which is also valid evidence. If you transfer money to a private person, make sure that the other person also transfers your money to the public account of the educational institution. Ask the other party for a screenshot of payment.
When you ask for a refund, you should be prepared to fight them to the end. Don't be afraid of them. You are not responsible for this matter. Don't believe their threats and bravado, be tough, but don't conflict. You can find their language loopholes, including false propaganda and running schools without a license.
Institutions that refuse to refund fees with a bad attitude can also complain.
(1) If the training institution does not refund the relevant fees, it is generally a civil dispute. If negotiation fails, a civil lawsuit shall be brought to the court where the defendant is located for settlement.
(2) Complaints can be lodged with consumer associations, and complaints against consumers shall be handled by the consumer associations of the district and county market supervision bureaus where the defendant is located.
(3) If a large number of people are involved, you can complain to the Market Supervision Bureau and the Education Bureau, and coordinate through government departments.
(4) In addition to the above handling methods, the boss of the training institution should report the case to 1 10, which may involve illegal crimes such as contract fraud.
I can't handle it myself. What should I do?
Generally, lawyers or rights protection agencies can be entrusted to act as agents to protect rights; Ordinary consumers, limited by professional knowledge and suffering from insufficient time, will also choose to guide rights protection.
(1) Lawyers, big or small, can guide you to defend your rights. Generally, barristers don't take such cases, but small lawyers can handle them.
(2) The standard of attorney's fees will be different, but it is still very cost-effective to get the tuition back!
(3) Prepare your materials in advance, including but not limited to contracts, receipts, chat records, etc. The refund process is one step ahead of others.