1. First, it should be settled through negotiation. If negotiation fails, you can report to the Consumers Association or the industrial and commercial department.

2, still can't solve, can bring a civil lawsuit. You can also file a civil lawsuit directly without consultation. Consult a professional lawyer for legal disputes on refund of fees.

3. If the deposit is paid in Tuhua official website, you can log in to Tuhua official website, enter the "My Order" page, then select "Apply for Refund" and fill in the relevant information as prompted.