(A) etiquette when answering the phone
1. Don't let the bell ring for too long. Answer the phone as soon as possible. If there is noise around, you should keep quiet before answering the phone. When answering the phone, keep a proper distance from the microphone and speak in a moderate voice. You should apologize for being delayed because of an emergency or answering another phone call.
2. Greet warmly and report the name of the unit or department, such as "Hello! * * unit! " . If the other party has the wrong number, don't blame the other party. If you know it, tell the other party the correct number.
3. Confirm the company and name of the other party and ask about the incoming call.
Don't be silent when listening to the other person, but respond positively, otherwise the other person will think that you are not listening or not interested.
5. Briefly summarize and confirm the call. The other party expressed gratitude and said that it would be dealt with as soon as possible.
6. Don't talk about personal affairs and small talk on the phone at work.
(2) Etiquette when calling
1. Get your phone number ready, make sure it's quiet around, there's nothing in your mouth, and consider the content, wording and tone of your speech.
If there is nothing urgent, don't call outside office hours.
You should apologize to the other party for dialing the wrong number.
4. Introduce yourself and briefly explain the purpose and matters of calling.
If the other party is not in, and the matter is not important or confidential, please tell the person who answers the phone. Instead, you should ask the caller for the destination and contact information of the caller, or leave your contact information and call back when the caller comes back.
6. Thank the other person or the person who answered the phone and say "goodbye" politely.
(3) Etiquette when using mobile phones
1. Speak concisely and save phone bills.
2. Dial the customer's fixed phone first, and then dial the mobile phone if you can't find it.
3. In a noisy environment, if you can't hear the explanation clearly, ask the other person to call back later or you can call back.
4. Don't use your mobile phone too loudly in public, so as not to affect others or reveal secrets.
If you don't answer the phone, please reply in time.
Second, the office etiquette
1. What etiquette habits should I pay attention to when communicating in the office? The most important thing is that you should show respect for others, including your colleagues, superiors and subordinates, and respect their privacy and habits.
2. Distinguish between public areas and personal spaces.
3. Cleanliness of the workstation. In the office, you should keep your workstation clean and elegant, and avoid showing too many personal items.
4. Control the voice and distance of conversation. When communicating with others, your volume should be properly controlled so that both people can hear it so as not to disturb others.
5. Try to avoid eating in the office area.
Third, matters needing attention when talking with people
"Your language is one of the important basis for others to evaluate you. The way you speak tells others about your intelligence and comprehensive ability. "
1. Pay attention to the rhythm when you speak.
2. Be good at listening to others.
When you speak, you should consider everyone present.
4. Men generally don't participate in discussions in women's circles.
Pay attention to using polite language when you speak.
6. Pay attention to the difference between inside and outside and keep secrets strictly.
In short, learn to correctly use common business etiquette and methods of self-design and shaping professional image, find out the misunderstandings and problems existing in etiquette and image design in business activities, and put forward the best adjustment, improvement and shaping methods, so as to strengthen their professional characteristics and external charm. Let yourself have a good professional image, which will have a profound and significant impact on your personal work performance.