1. Customer service concept: One Ship Education adheres to the customer-oriented service concept and pays attention to the needs and satisfaction of users. When users encounter problems or need a refund, customer service will actively help solve the problems and ensure the rights and interests of users.

2. Transparent refund policy: One Ship Education has defined the refund policy on the platform of official website. Users can learn more about the refund process and conditions before purchasing the course to avoid misunderstanding after purchasing.