This year's hotline has three characteristics:
First, the service time is extended in advance. Since 2005, the Ministry of Education has opened a hotline every summer and at the beginning of school to communicate with students point to point. This year, the Ministry of Education opened the hotline 25 days in advance, and the service period was extended from the original 1 month to 52 days.
Second, not only the central government, but also local schools. While opening the hotline, the Ministry of Education explicitly requires all localities and central colleges and universities to open the hotline, seriously accepting every consultation or complaint from students and parents, so as to "keep your word and implement it to people" and truly solve problems for students. If students have questions, they can call the school hotline first; If the problem cannot be effectively solved, call the relevant provinces and cities until the hotline of the Ministry of Education. Students who apply for the student-origin credit loan of China Development Bank can call the hotline of China Development Bank for consultation if they have any questions.
Third, the hotline has a cycle, and there is no time limit for subsidized services. After the end of the student financial assistance hotline of the Ministry of Education, students can continue to consult policies and reflect problems through the school financial assistance department, or they can call the unified supervision and reporting telephone set up by the Ministry of Education all the year round. Freshmen and parents of colleges and universities can also check the national student financial aid policies and related regulations in the official accounts of official website and China Student Financial Aid WeChat, reflecting related issues.