As a franchise enterprise, KFC's high-standard service quality is its lifeline and its capital to participate in the competition. To this end, KFC has created a strong service-oriented corporate culture. While employees have accepted KFC's organizational culture, their various complicated rules and regulations have been deeply internalized in their hearts. ?
Corporate culture can be compared to the "gene" of behavior, which provides the core values of enterprises through rituals and incentives. If all kinds of rules and regulations and service norms are "tangible rules" to regulate employees' behavior, then corporate culture exists as "intangible rules" in employees' consciousness.
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KFC's talent system is like a Christmas tree. If it is strong enough, it will rise to a higher level, become a branch, and then become a branch, and there will always be opportunities for promotion. It can be said that KFC's step-by-step career development path has made every potential employee see the hope of climbing. At present, all the restaurant managers in KFC have good academic qualifications, and they all grow up step by step from grass-roots restaurants.
Restaurant is the basic business unit of KFC, so the "education and training system" for restaurant managers is an important part of KFC's manpower training strategy. This system is called "the permanent train of manufacturing core competitiveness" by some insiders. From 65438 to 0996, KFC established a professional base for training restaurant managers-Education Development Center, which provides thousands of training courses for more than 2,000 KFC restaurant managers nationwide every year.
Baidu Encyclopedia _ KFC Corporate Culture