Consumers can complain to the administrative department for industry and commerce or the 3 15 exposure platform. The two sides can settle it privately on the principle of equality and mutual benefit. If the settlement fails, they can submit it to the consumer association for consultation. If negotiation fails, it may be submitted to a designated institution for arbitration. If the arbitration is still unresolved, it may bring a lawsuit to the people's court. Legal basis: Article 39 of the Consumer Protection Law. Disputes between consumers and operators can be resolved through the following channels: (1) settlement through consultation with operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.