1. For example, if the customer shoots a very dull order directly without contacting any customer service, how to calculate the commission for this piece? Some stores are not included in the customer service commission, and some stores take turns with each customer service for a period of time. I think it's more reasonable to distribute it evenly according to the number of customers, which seems relatively fair and reasonable. The commission on the boring auction order is more or less, but for the employee, it will make him have two completely different feelings about you. Conversely, taking this part of the commission will be affected by the off-season, so generally speaking, it is more reasonable for everyone to share it equally.
2. Refer to the data feedback from after-sales customer service to find out how much the company spent on handling after-sales problems in the order of the month. If the cost caused by customer service factors exceeds a bottom line, then customer service will bear the corresponding responsibility. This can prevent some sales customers from pursuing sales unilaterally and selling only products, regardless of the later impact, which will bring unnecessary losses to the company. Extended information In Shanghai, Hangzhou, Guangzhou, Beijing and other coastal or developed areas, the salary of online customer service is generally around 2000-4500/ month, which is usually a package (1 meal or 2 meals) (or housing allowance). Some online stores with good operating efficiency will also pay five insurances 1 gold, which is better than traditional enterprises. In addition, the salary composition of online customer service also includes commission, which can generate a lot of income, and the monthly salary of some senior online customer service can exceed 10 thousand yuan.