1, the principle of respect: doctors should respect the personal dignity and privacy of patients, not overwhelm patients with their authority and status, but treat them equally and listen to their needs and opinions.

2. Patience principle: Doctors should listen to patients' demands and doubts patiently, and don't rush to interrupt and draw conclusions.

3. Empathy principle: When communicating with patients and their families, hospital staff should consider the problem from the patient's standpoint.

4. Principle of good faith: doctors and patients should be honest with each other, and patients should also respect the professional knowledge of doctors and actively cooperate with their treatment.

5. Principle of confidentiality: Doctors should keep medical secrets and respect patients' privacy.

6. Recording principle: the communication between doctors and patients should be recorded and kept as data.

7. Feedback principle: both doctors and patients should give corresponding feedback in time.

8. Learning principle: Doctor-patient communication should be an important part of medical education.