Complaints about private education and training institutions may be lodged with the local Civil Affairs Bureau and Education Bureau; Complaints about official education and training institutions can be made to the local human resources and social security bureau or the relevant departments of the Education Bureau; No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers "; Through judicial channels, safeguard their legitimate rights and interests according to law.

Points to note:

1. directly negotiate with the person in charge of the institution, which may be the legal representative or the president of the branch school. Don't always negotiate with the following salespeople or academics, which will be ineffective and waste time.

2. In the process of negotiation, we should have substance in speech, reason and argue with reason.

3. In the process of negotiation, we should grasp the pain points and key points, such as false propaganda, unqualified running schools, collection of private accounts, failure to issue invoices and so on.

4. Consultation and complaint should be used together, and consultation and litigation should be used together. Sometimes a phone call from the competent department is more useful than anything else, and sometimes the money will be refunded immediately after receiving a subpoena from the court.

Infringement disputes over refund of fees by educational institutions shall be complained to consumer associations and market supervision and management departments. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.

I hope the above content can help you. If in doubt, please consult a professional lawyer.

Legal basis:

Article 25 of the Interim Measures for Handling Complaints in Market Supervision and Management

The report shall be handled by the market supervision and management department at or above the county level where the reported behavior occurred. Where laws and administrative regulations provide otherwise, such provisions shall prevail.

Article 26

The agency of the county-level market supervision and management department shall handle the report in the name of the county-level market supervision and management department within the scope of authority determined by the county-level market supervision and management department, except that it is authorized by laws, regulations and rules to handle it in the name of the agency.