Black Cat Complaint is a consumer service platform owned by Sina, through which users can complain about the irregular behavior of merchants, and there is also a list of corporate reputation to help consumers choose their consumption behavior. ?
On March 201August 14, Weibo and Sina.com jointly held the 3. 15 Forum with the theme of "Building a New Consumption Ecology", and the consumer service platform jointly launched by the two sides was officially launched.
The Black Cat Gang Group is a third-party opinion alliance initiated by the Black Cat Complaint Platform. The gang members are invited by the black cat complaint official to settle in, including well-known media, legal persons, industry experts and institutions. They make professional analysis and suggestions on consumer complaints to help consumers better safeguard their rights.
Consumer complaints:
Users who have disputes with enterprises in the process of consumption can complain by submitting corresponding vouchers through black cats. 2019165438+16 October, the collective complaint function was launched, and the same lawsuit involved many people. After one person initiates a collective complaint, others can participate quickly according to the contents filled in by the sponsor.
This function simplifies the complaint process of consumers and provides a channel and platform for "mutual assistance". At the same time, defenders who participate in collective complaints can share information, form a joint force, expand the influence of complaints, urge enterprises to solve complaints more efficiently, and better safeguard their legitimate rights and interests.