There is not enough time to record.
Why don't you increase the time of secret observation? It should be that the hours are not recorded enough, or your network is abnormal and your login is abnormal. See if you have studied at a normal level.
Network anomaly
Maybe there is something wrong with your network.
Browser setup problem
Or there may be something wrong with the students' browser settings, which makes it impossible to record the hours. For example, first log in with the study card you bought, then check the information, and then start listening to the class.