1. First, make sure that the account and password you entered are correct. 2. Secondly, if the account number and password are correct, check whether the platform is incompatible with the currently used browser and try to change the browser. Thirdly, if it doesn't work at this time, you can get the password back. 4. Finally, if you still can't retrieve the password, please contact the platform customer service immediately during the platform maintenance.

"National public service platform for educational resources" is an innovation that the central government provides basic public services for education. Since the trial operation of the platform on February 28th, 20 12, 12, the network department of the Central Audio-visual Education Center has undertaken the operation and maintenance of the platform from 1.0 to 2.0. A platform portal has been established, and channels such as news, resources, activities, training, navigation and discovery have been set up, focusing on the progress of educational informatization, the promotion of educational resources, the holding and implementation of various educational activities, and the intelligent navigation of educational resources information. And opened the customer service 400 service call center, set up real-time monitoring, strengthen and speed up the network service facilities.