If students don't stay in school because of the epidemic, the school has the obligation to refund tuition fees. If not, parents can negotiate with the school to cancel. If negotiation fails, you can complain to the Education Bureau in charge of education.

Matters needing attention in the complaint are:

1 complain in time, and complain to the local department that accepts product quality problems in time.

Seek truth from facts, don't hide the facts.

3. Requirements and opinions should be reasonable and legal, and complaints should be well-founded.

4. The materials should be complete, and written materials should be submitted to the acceptance department when complaining.

Ways to complain to the Education Bureau:

1. complain to the local education department or other government functional departments.

2. Call the local complaint number and report the situation to the Education Bureau.

3. Log in to official website, the local education bureau, and complain online.

4. Write a report.

Matters needing attention in filling out complaints in official website

1. In order to verify the problem and advocate real-name reporting, please provide the informant's name, ID number, valid mobile phone number and other information for further understanding.

Please be responsible for the authenticity of the report and provide information and evidence truthfully. If there is any act of framing or making false testimony, it is necessary to bear discipline and legal responsibility.

3 "reporting matters" with incomplete contents, unclear facts, insufficient evidence or insufficient reasons may not be accepted.

Early Warning of the Office of the Leading Group for the Control of Arbitrary Charges in Education of the Ministry of Education on Issues Related to School Fees during the Epidemic Prevention and Control Period

1. Accommodation fees shall not be collected in advance across academic years or semesters, and accommodation fees shall not be collected in advance without accommodation. The accommodation fee charged according to the academic year should be reasonably determined according to the actual accommodation situation. Specific measures shall be formulated by the provinces (autonomous regions and municipalities directly under the Central Government).

Second, all localities should conscientiously implement the Notice on Doing a Good Job in Student Financial Assistance during the Prevention and Control Period in novel coronavirus (J.F.F. [2020] No.30), fully implement various student financial assistance policies, and increase financial assistance to students from poor families who are sick and affected by the epidemic by reducing or exempting tuition fees and accommodation fees or granting temporary living allowances.

Three, the school shall not add fees in the name of epidemic prevention and control, expand the scope of fees, raise fees, illegal fees.

legal ground

"Early Warning of the Office of the Leading Group for the Management of Arbitrary Charges in Education of the Ministry of Education on Issues Related to School Charges during the Epidemic Prevention and Control Period"

First, tuition fees (teaching fees) shall not be collected in advance across academic years or semesters. All localities should resume classes in accordance with the unified arrangements of the local people's government on epidemic prevention and control work, and tuition fees (teaching fees) shall not be charged in advance if classes are not started or not started.

Two, accommodation fees shall not be received in advance across academic years or semesters, and accommodation fees shall not be received in advance without accommodation. The accommodation fee charged according to the academic year should be reasonably determined according to the actual accommodation situation. Specific measures shall be formulated by the provinces (autonomous regions and municipalities directly under the Central Government).

Third, all localities should conscientiously implement the Notice on Doing a Good Job in Student Financial Assistance during the Prevention and Control Period in novel coronavirus (J.F.F. [2020] No.30), fully implement various student financial assistance policies, and increase financial assistance to students from poor families who are sick and affected by the epidemic by reducing or exempting tuition fees and accommodation fees or granting temporary living allowances.

Four, the school shall not add fees in the name of epidemic prevention and control, expand the scope of fees, raise fees, illegal fees.

All provinces (autonomous regions and municipalities directly under the Central Government) should further standardize and strengthen the management of school fees during the epidemic prevention and control period in accordance with the management authority of education fees and the principle of territorial management, and seriously investigate and deal with all kinds of arbitrary charges.