Legal analysis: industrial and commercial departments. Operators providing false information will make consumers make wrong judgments. Under the premise of given market capacity, relying on false information to win competitive advantage or gain profits will inevitably weaken or reduce the situation of other competitors and damage their legitimate rights and interests.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests has five ways to solve consumer disputes, and consumers can choose independently:

(a) negotiated settlement with the operator

(two) request the consumer association for mediation.

(three) to appeal to the relevant administrative departments

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration.

(5) Bring a lawsuit to a people's court.