1. Complaints about private education and training institutions can be lodged with local civil affairs bureaus and education bureaus.
2. Complaints against official education and training institutions can complain to the local human resources and social security bureau or the relevant departments of the Education Bureau.
3. No matter what kind of educational institutions violate the law, they can report it through the platform of "3 15" Voice of Consumers ".
4, through judicial channels, safeguard their legitimate rights and interests according to law.
Extended data:
1. The fee is easy to be refunded, but the interests of students are damaged.
A few days ago, the media constantly exposed the contradictions between training institutions and trainees, and many problems were caused by the difficulty in refunding fees. Many training institutions even sign overlord clauses with students, which makes the problem of refund more difficult. For students, not only lose money, but also delay the study time.
Rights protection: Training institutions stipulate in the contract that tuition fees cannot be refunded, which is the "overlord clause". If students don't attend classes and the school doesn't pay the corresponding teaching activities, they shouldn't get tuition. It is inappropriate for students to give up classes for their own reasons. In this case, the school can keep some reasonable expenses to make up for the losses, and the rest should be returned to the students.
2. charge the fee and close the door.
Truancy is serious. Some training institutions run schools privately without the permission of government agencies, and then "close down" after charging tuition fees. In recent years, truancy has become serious. Some parents and students have paid their tuition fees but have nowhere to recover them, which has seriously damaged their own interests and the reputation of the whole training market. It is difficult for parents to defend their rights.
Rights protection: If consumers are not satisfied with the quality of teachers and teaching when receiving training, they can communicate directly with the management department of the training institution, which will be more effective. In addition, consumers are advised to try to find some formal educational institutions with a certain scale when choosing educational institutions, or ask for business licenses, school licenses and other relevant certificates before signing contracts to better safeguard their rights and interests. However, according to the law, after the contract is invalid or dissolved, the property obtained from the contract should be returned or compensated at a discount, which is also something consumers should pay attention to.
3, false propaganda, exaggerating selling points to deceive students and parents.
In order to find students, many training institutions use various means in advertising and exaggerate publicity reports. For example, many training schools claim that first-line primary and secondary school teachers teach at home, and first-line college experts teach in person. In order to deceive students and parents to sign up. According to national regulations, in-service teachers are strictly prohibited from serving as teachers in training institutions. Therefore, this series of advertisements is suspected of false propaganda, which has misled students and parents.
Rights protection: Some educational and training institutions are opportunistic and make false propaganda in enrollment. Remind students and parents that they must write the verbal commitment of the counseling institution into the contract to safeguard their rights and interests. Sometimes, when a training institution enrolls students, there will be many verbal promises to the parents of students. In this case, they must be regarded as "offers" and written into the contract, because the court adopts the principle of "whoever advocates gives evidence" and there is evidence when solving disputes.