Legal analysis: 1, log on to the browser-log on to 123 15 for online complaint. 2. It can be seen that there are two choices, one is the Consumers Association and the other is the industrial and commercial department. It is suggested that the choice should be handled by the industrial and commercial department. 3. You can choose "complaint" or "report" according to the specific situation. Here, we click Complaint-Fill in the Complaint Form. At this point, we need to fill in the complaint form or report form. Just fill it out truthfully. Be sure to take photos or take screenshots after filling in. 5. Numbers will appear after filling in, so be sure to remember them. 6. The online complaint form is equivalent to a Zhang Gong form. With this, you can let the 123 15 department handle your request. If in some places, some staff members refuse to handle it, they can take this form to complain to 123 15.

Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes over consumer rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.