Public opinion of employees in enterprises is usually caused by problems in enterprise management or adjustment of relevant policies. If the enterprise does not respond or deal with it in time and effectively, it may affect the image and reputation of the enterprise and even trigger a public opinion crisis. Therefore, enterprises need to pay close attention to employees' public opinions, solve problems in time, improve employees' satisfaction and loyalty, and then enhance the competitiveness of enterprises.
So, how to deal with the grievances of employees?
1. Anticipation and investigation. Enterprises should buy public opinion monitoring software, such as Zhiwei Business Information, understand the existing hot spots of public opinion, make clear the contents and objects of hot spots, grasp effective information from public opinion monitoring and investigation and verification, formulate solutions, and stabilize employees' emotions and business environment.
2. Respond in time. Employees expect enterprises to respond to various events in time, and the communication between enterprises and employees needs to be interactive and two-way. Enterprises respond to public opinions in a timely manner through various employee feedback channels and actively adopt employees' reasonable demands.
3. Conduct internal training. Further strengthen the quality training of employees, improve the professional level and emotional quality of employees, strengthen the contact and trust between employees and enterprises, and increase the effective use of network and new media public opinion management with the help of employees' own strength.
4. Flexible use of online media. Enterprises should rely on online media, use various traditional and new media means, strengthen the management and control ability of various information channels, actively use the reverse spillover effect, concentrate on promoting positive information, stabilize employees' attitudes and emotions, and reduce the risk and influence of public opinion events.
5. Assist in handling and supervising mediation. When dealing with public opinion events, it is necessary to establish a cooperation mechanism with relevant departments, assist all departments to obtain event information in time, formulate targeted information feedback schemes, and urge relevant departments to engage in various affairs.