Mainly for the specific violations of laws and regulations of training institutions, report to the relevant administrative authorities and ask for treatment. The effect of complaints varies from place to place and from person to person. Many institutions may push you out, asking you or suggesting that you go to other institutions or go to court to file a civil lawsuit. The lawyer's fee won't be very expensive. The refund amount is RMB 6,543,800 yuan, and the court case acceptance fee is 50 yuan.
If the training institution does not refund the relevant fees, it is generally a civil dispute. If negotiation fails, it shall be settled in the court where the defendant is located. Complaints to consumers' associations can be handled, and complaints to consumers are handled by the consumer associations of the district and county market supervision bureaus where the defendant is located. If a large number of people are involved, they can complain to the Market Supervision Bureau and the Education Bureau and coordinate through government departments.
If the boss of the training institution runs away, in addition to the above handling methods, he must also report the case through 1 10, and the case will be investigated and handled by the police, which may involve illegal crimes such as contract fraud. Entrust a lawyer to charge a certain fee, but don't worry, the fee is generally reasonable, and the money will be lost in vain if it is not returned.
In a lawsuit, the general principle is that the plaintiff needs to sue the defendant in the people's court at the district and county level where the training institution is registered (or where the class is held). If you don't have time on weekdays, you can also prepare materials and mail the relevant materials to the court. Now many courts have also opened online filing.
Matters needing attention in training institutions
(1) The training institution stipulates in the contract that tuition fees cannot be refunded, which is the "overlord clause". If students don't attend classes and the school doesn't pay the corresponding teaching activities, they shouldn't get tuition. It is inappropriate for students to give up classes for their own reasons. In this case, the school can keep some reasonable expenses to make up for the losses, and the rest should be returned to the students.
(2) If consumers are not satisfied with the teachers and teaching quality when receiving training, they can communicate directly with the management department of the training institution, which will be more effective.
(3) False propaganda, exaggerating selling points and deceiving students and parents. Some educational and training institutions are opportunistic and make false propaganda in enrollment. Remind students and parents that they must write the verbal commitment of the counseling institution into the contract to safeguard their rights and interests.