Summary of the probationary period work of the admissions counselor 1 I am a soldier who just graduated less than a year ago. I have been working since my junior year, but I have never been in this industry, so everything is strange. I'm afraid I can't do it myself. I'm a little nervous. I feel uneasy and worried when I see strange faces in a brand-new environment. However, through the conversation with the consulting director and the careful guidance of other consultants, these anxieties and worries have gradually dissipated.
Because I haven't been exposed to this kind of work before, I don't know much about the content and specific operation of this job. Compared with physical sales, service sales are more technical and difficult, and there is no real goods. We only sell educational services to parents and students based on our introduction, so that they can recognize our education and believe that our education is effective after listening to our introduction and analysis. This sales model has given me great challenges and pressures, but after the guidance of my colleagues, I have not hesitated so much. Then the director arranged for me to watch the training materials for one day, then give a speech for one day, and then listen to the farewell process of my colleagues for two days. Only then did I gradually understand how to call parents and students, how to communicate with parents, and how to talk about the price and the specific situation of the school. Then the director arranged for me how to use the bridge to talk to my parents online and how to communicate with them. During these seven days, I saw that all my colleagues were very capable, and they were very comfortable on the phone with strange parents, and they could answer their parents' questions quickly. I think I can do the same in the future.
In education and training schools, I understand that the work of educational consultants is very important. The high quality of the consultant team is the guarantee of school performance, and it also belongs to a kind of psychology, which helps students adjust their psychology and help students who want to learn by consulting. During the seven-day trial post, I learned that the consultant's work mainly includes: telephone answering, telephone consultation, telephone return visit, face-to-face consultation, network consultation and network transformation. And there are consultation meetings (also called reports and admissions briefings). In short, the amount of consultation is attracted from the marketing propaganda department to the telephone or website of the training school from the other end of the telephone or network, and the next work is handed over to the consultant for consultation and transformation until the students register and hand it over to the head teacher of the teaching department. Each post has its own responsibilities, and the consultant's job responsibilities are:
1, patiently and strategically answer parents' calls and provide professional consultation for parents;
2. Guide parents to bring their children to the door, accept consultation, negotiate agreements and sign contracts;
3. Conduct a comprehensive test and analysis of children for parents' approval;
4. Make long-term counseling plans and programs for children and sign counseling agreements with parents;
5. Track the implementation and maintenance of customer counseling projects, coordinate the educational administration work and ensure the service quality;
6. Establish customer electronic files and be responsible for customer maintenance. These contents and responsibilities were realized in the later experiments.
During the 7-day trial post in the consulting department, I got a new understanding of consultants, and I summarized the following experience in educational service marketing:
1. Sincerity: Education is sacred. If you want to improve your child's grades, you must work hard on your own, make a counseling plan that is really suitable for students, and improve your grades with your children.
2. Enthusiasm: No matter what industry or job you do, enthusiasm is essential. Only with enthusiasm and passion, everything will be solved.
3. Respect: Don't judge a book by its cover, treat every parent and student equally, treat every student as a potential customer, receive it attentively and consult carefully.
Our school has a strong management team with high cohesion, and the relationship between our departments is very harmonious. Colleagues respect and care for each other, and the whole school is filled with a harmonious and warm atmosphere. At the same time, the school can carry out regular training, so that consultants can know the schools and exams of all grades for the first time, understand the specific education plans of peer schools, and know yourself and know yourself. If they know more, they will become more professional. The school will hold regular communication meetings to coordinate the work in the department, so as to make the allocation of resources in the department more clear and reasonable and avoid repeated allocation of resources. The school schedule is also very fixed and humanized, and overtime will be compensated. At the same time, schools often have benefits, such as Long song K or organizing trips. At the same time, the school has rewards and punishments, and the various systems are perfect and rigorous, so everyone is consciously observing the various systems of the school.
I am grateful that too many people have helped me in the past seven days. From the attention and warm reception given to me by the leaders and personnel departments when I first came, to the careful guidance given by the director of our department, and to the smart and capable consultants, everyone gave me great help and promoted my growth and progress. Work is an important event in life. I am glad that I came to this warm family and felt the help from all directions. The problems at work were solved with everyone's help. Through seven days' internship, I strive to become a qualified employee of HKUST high-tech international education. I believe that the seven-day internship has laid a solid foundation for my future work, life and study.
Summary of the probationary period work of admissions counselors II. The counselor's tool is the counselor himself. Psychological counseling is a major with its own theories, methods and techniques, but the biggest feature is that the counselor himself is an application part. This makes it necessary for psychological counselors, who are required to be at least healthier than their clients. "If a worker wants to do a good job, he must sharpen his tools first." The counselor's concept and understanding of life, that is, the expression of outlook on life and values, is very important to the effect of consultation. Always calm down, carefully organize yourself and reflect on your life path, so as to get close to the "sharp weapon". Let's briefly summarize some feelings and inspirations that your psychological study has brought to your current work and study.
1, psychological enlightenment
Mental health can promote the all-round development of college students. Healthy psychological quality is the basic requirement of college students' all-round development, and it is also an important condition for them to go to society in the future, play their intellectual level in their jobs, actively engage in social activities and constantly develop to a higher level. Fully understanding the harmonious development of morality, intelligence, physique, beauty and labor is based on healthy psychological quality, which directly affects and restricts the realization of all-round development.
After entering the university, I began to contact psychology. At that time, we thought that psychologists knew what others were thinking at a glance and went to class with this curiosity. We found that psychology has to learn statistics and measurement, and there are a lot of boring developmental psychology knowledge to memorize, which is completely different from what we imagined. It was my first contact with psychology in the mental health class of my sophomore year. In class, the teacher took us to play a simple game, asking all the students to stand up, then turn right, massage the shoulders for the students in front of me, and the students behind me give me a massage. He is light and itchy, which makes me uncomfortable. When it was my turn to massage him, I tickled him and pinched his shoulder to show revenge. After the competition, the teacher introduced the psychological "golden rule" in interpersonal communication, and made a case study of me and my classmates. At that time, he pointed out that my classmates were giving me a serious massage, and the technique was correct, but I didn't feel cordial, so I just pressed it casually in the follow-up massage. It touched me a lot at that time. I feel guilty for my despicable behavior, annoyed that I misinterpreted the kindness of others, and blamed myself for being too self-centered. After class, I became interested in psychology. I am amazed at the magical power of psychology. A small experiment can directly reach people's hearts, discover their own shortcomings, better understand themselves and help them grow. After this classroom experiment, I have been looking forward to really getting in touch with psychology. Until we graduated from college, in order to give us the opportunity to exercise, the school contacted some primary schools and asked us to give students psychological counseling. The students who come to consult are all children whose behavior is considered abnormal by teachers or parents. I'm impressed. One afternoon, we received two people.
Pupils, one brought by parents, are addicted to the internet, and the other is recommended by teachers, who have self-harm behavior and often cut their wrists with a small knife. This is our first personal contact with psychological counseling. At that time, we were all scared and nervous. We only asked the children some superficial questions, without delving into the reasons. Later the teacher asked the teacher how to solve this problem. The teacher asked us to ask about the relationship between children's parents and how much they usually care about their children. When asked, the original problem lies in the family. Parents of children with internet addiction are usually busy at work and have no time to take care of their children. Children can only kill time online, find their own happiness in games, and are unwilling to face the real world. Parents who hurt their children have been at odds for a long time and feel neglected, so they pay attention to themselves by hurting themselves. I feel very sad after knowing the reason, and I understand that the problems reflected by everyone more or less reflect family problems. My parents' problems made me realize for the first time that my psychological counseling still has a long way to go. I need to accumulate a lot of experience and look at the problem from different angles.
2. Work experience
Currently working in a human resources company. In the course of my work, I find the theories and methods of psychology very useful, and I use them almost every day.
Frankly speaking, my original intention of studying psychology is not to become a psychological counselor, but to live a more relaxed and happy life and face all kinds of pressures in life more calmly. Through study, observation and thinking, my mental health level has really improved greatly, but at the same time, I found that many friends around me have psychological problems of one kind or another, and even some friends ended their lives prematurely because of unbearable psychological burden. This makes me personally feel how a person's psychological problems cruelly destroy their lives, kill their will and reduce their ability to feel the joy of life. I hope everyone around me can feel the beauty of life from the heart and have the ability to create the life they want and become a complete person, thus gradually sprouting the desire to be a psychological counselor.
Of course, I still have a long way to go to become an excellent psychological counselor. Psychological counseling is both a science and an art. There is no shortcut to really learn psychological counseling, especially to master the skills of psychological counseling, work creatively and help them solve problems effectively. Only by learning and understanding in practice can we gradually improve and improve.
What really determines the process of psychological counseling is not the theory, skills and methods, but the counselor's own personality. Only a healthy and stable personality is the fundamental guarantee for psychological counselors to obtain counseling results. The health and integrity of the counselor's personality determine and limit the degree of psychological counseling. Therefore, the counselor is right about himself.
Self-understanding, analysis and self-growth of psychological counselors are the most critical factors in psychological counseling.
I have been studying and practicing since I signed up for the training of psychological counselors. In order to better apply what I have learned to practice, I apply what I have learned to my work. In my study, I not only read the textbooks issued by training institutions, but also bought some books and periodicals such as Classic Cases of Western Psychological Counseling, Inferiority and Transcendence, and Popular Psychology, and received some goods. The self-knowledge and self-growth of psychological counselors are endless, and the road ahead is rugged and long. How will I face it? There is a good saying: "We have already started, are we still afraid of the long journey?"
Along the way, my connection with psychology has never stopped. I hope I can become a person who can improve myself and help others at the same time. Su Xiaobo said that everyone who is interested in psychotherapy, without exception, wants to explore themselves, grow up while helping others, and help others better when they grow up. In my mind, the career of psychological counselor is just a career that can make me mentally mature, mentally healthy and have a perfect personality.
A noble career. To become a psychological counselor, the first thing is the need to raise children in the future. Children are naturally given the role of mother from the moment they are born. In the process of raising children, he may often be at a loss, but he can only seek help from books, television, elders and other ways to improve his parenting level through continuous exploration. But every child is a special individual, and each age stage of the child also has different characteristics. The second is to manage marriage better in the future, because a happy and lasting marriage will create a happy family, and a happy family is conducive to creating a good growth space for children. The third is the need for work. I want to work in education, and I will encounter various problems in the process of education. It is my duty to help children grow up healthily and happily. Fourth, I am interested in psychology, and at the same time think that my personality is suitable for psychological counseling, especially sincere, kind and helpful personality is an essential quality for psychological counseling workers.
The purpose of psychological counseling is to "help others help themselves and improve themselves". As a novice psychological counselor, I sincerely hope that the seeker can open his heart, have a certain degree of trust in psychological counseling, and constantly enrich his theoretical knowledge, actively participate in social practice, increase his social experience and experience, often reflect on himself, promote personal growth, and lay a solid foundation for his career as a psychological counselor.
Summary of recruitment consultant's probation period: I have been in the company for almost a year. During this year, with the care and help of leaders and colleagues, I quickly integrated into the big family of the company. Although there are not many business activities this year, I still feel that this year is very full and busy. I have learned the knowledge of project cost audit and pre-tender estimate by leaps and bounds, and made further progress in my ideological understanding. This year's annual work is summarized as follows:
First of all, attitude is everything. Seriously, seriously, seriously again. It can be said that this year's work process is also a process of constant adjustment and maturity of my own mentality. At first, because I didn't like this industry very much, I suspected that I was not suitable for this job. Later, I found that time is my savior. Through my constant efforts and adjustment of my mentality, everything that looks complicated will become simple and easy. Budget is an important part of every project, which requires me to be serious and responsible, fair and just, with a correct attitude and a clear mind. I try my best to do these things, so that I can take a step towards excellent cost personnel. If we can do the most ordinary work with pride and enthusiasm, become the best workers, and have a positive attitude, we will achieve success all our lives.
Second, there is no end to learning. Occupation is only the continuation of students' occupation. It is never too old to learn, so that theory can be combined with practice.
Third, be brave in finding and solving problems. Budget is originally a boring job, and it is also a job of Excellence. Therefore, we should concentrate on thinking more, dare to put forward new topics, and then explore for ourselves and look at the data to solve the problem. In this process, we will also enjoy it, recharge ourselves and increase our professional knowledge and ability. Of course, with the deepening of work and the innovation of design, there are more new knowledge waiting for me to learn and think, and strive to make progress every day and constantly improve my professional knowledge and ability.
Fourth, lack of experience. I've tried very hard. During this year, I did do a lot of projects. But in these projects, I think there is always a problem without an impeccable budget. Because I seldom go to the construction site, many things just sit in the office and imagine, which is easy to make mistakes. So I will consciously enhance this knowledge in my work next year. When you are not busy, you will go to the construction site to see the actual construction procedures, so as to truly integrate theory with practice and do a good job.
Fifth, learn to be tolerant and not arrogant. I've always wanted to know. I don't like talking about anything all the time, but I found I was wrong. Some things must be said before they can be solved. Whether at work or in life, I began to learn to be tolerant and start to be less trivial. I find that I am happier than before and feel that life is more sincere. My good friend once said to me: Your arrogance is too heavy. You should hide your arrogance and domineering. Although I have never felt it, I have always cared about it in my life and work, and I have always consciously restrained myself. I'm always changing and trying to be perfect.
Sixth, the unit cost consulting company where I work has few employees, but it is young, everyone is easy to get along with, and laughter is constant during the intense work. This is really a big family, and I like it.
Summary of the probationary period work of admissions counselors 4 "Born to learn, learn and live forever" These eight golden words of Yueyang TV University are deeply imprinted in my mind. This summer vacation, I once again stepped into the TV University campus and started a three-day psychological counselor training. The hot weather can't stop my enthusiasm and pace of study. I have always been interested in and longing for the study of human psychology, and I feel very honored to participate in this training. During the training, I sincerely thank three professional psychological counseling teachers for explaining the systematic psychological knowledge to us, explaining it in simple terms and taking us to explore the mysterious spiritual world together. I would also like to thank Mr. Fang, the head teacher, for his silent efforts and careful arrangement, which created a comfortable learning environment for us. At the same time, I also met many excellent and diligent classmates, and their help and encouragement benefited me a lot.
In my study, I also have a lot of feelings and thoughts. "Learning psychology well can not only help others, but also help yourself." Professor Xu's words left a deep impression on me. Indeed, I not only learned a lot of psychological theoretical knowledge in my study, but also learned more about myself and the way to treat life correctly, such as how to release pressure, adjust my mentality, how to communicate with others, how to get along with others, establish a positive and healthy attitude, work, study and live with a healthy attitude, and try not to solve problems negatively. Through learning, I deeply realize that mental health education is the necessary basic knowledge for engaging in education and becoming a good teacher. There are no two identical leaves in the world. In the rural primary school where I teach, there are left-behind children, children from divorced families, and children who are particularly stubborn and do not study hard. Knowing their psychology and helping them solve their puzzles from their perspective can really help them grow up healthily and happily. In this study, I learned the psychological characteristics of students of different ages, learned the method of "non-violent communication", didn't label children, and began to reflect on the problems in the usual education work. Bloody primary and secondary school students jumping off buildings and bad campus violence all remind us how necessary it is to improve and cultivate students' psychological quality. It is necessary to help students learn how to deal with various pressures in real life properly and effectively, and how to adjust their emotions, so that students can adapt to society more effectively and actively, adapt to their own development and changes, and promote the mental health of children and adolescents. Therefore, preventing problems and improving psychological quality are the main goals of mental health education.
Mental health is an inevitable challenge for every student in the process of growth and development, including those students who have excellent academic performance and are "good" children in the eyes of teachers, and also need mental health education. Many studies and practices have proved that sometimes these "good" students need mental health education more. Because the unhealthy aspects of "good" students' psychological development are often ignored because of their good academic performance, and they can't get the attention of teachers and timely help and education. For example, some "good" students have been spoiled and praised for a long time, and there is another family with good conditions and no setbacks at ordinary times. Their psychological endurance becomes extremely fragile, and they lose their temper when they are slightly dissatisfied. Some even take extreme measures to retaliate, and finally even embark on the road of crime. Some students even committed suicide and committed suicide in order to face the pressure of failure and frustration. It can be seen that mental health education is an important subject for teachers and should be an important task of our school education.
Mental health education has a long way to go. We know that voice needs two hands, and it is not enough to have our enthusiasm in school mental health education. Through this training, the enlightenment to me is that school mental health education should be carried out in the following aspects, and school leaders should pay attention to it and increase the input of manpower and material resources. Although some schools have information and plans in this regard, they are only for inspection. Teachers in all classes should infiltrate psychological education in the teaching of various subjects, optimize the cultural and psychological environment of schools and classes, carry out psychological consultation, offer psychological counseling classes, and strengthen students' psychological counseling and psychological training. In a word, we should attach importance to both software and hardware, and get the support and help from higher authorities. In the future, I will take this study and training as an opportunity to integrate the psychological knowledge I want to teach into my work, so that schools and students can receive mental health education in a subtle way. Let the school take the activity class as the main body in classroom teaching to dilute the theory, strengthen behavior guidance and behavior training, and infiltrate all kinds of mental health education. So as to improve students' psychological quality more comprehensively.
This training has benefited me a lot and further understood the profound meaning of mental health education, which is of great help to my future work. At the same time, I feel that my understanding of a lot of knowledge is still very superficial. I must keep learning. I will constantly improve my theoretical knowledge of psychology, and at the same time apply it to practice, and keep learning and growing!