In case the educational institution does not refund, you can complain and appeal to the local education department. In China, all provinces and cities have complaint platforms of education departments, and consumers can make complaints through telephone or online platforms. When submitting a complaint, you should provide detailed evidence and materials to show that your rights and interests have been violated. Once a complaint is received, the education department will intervene in mediation and take corresponding measures to solve the problem.

Business operators who violate consumers' rights and interests by providing commodities or services with fraudulent acts, forced transactions, bundled transactions, unjust enrichment, etc. shall bear civil liability. When consumers buy goods or services, if businesses commit fraud, forced transactions, bundled transactions and other acts that infringe on consumers' rights and interests, they need to bear corresponding civil liabilities.