The front desk of the company is the face and business card of the company, so the front desk staff must master the reception etiquette of the company, which plays a very important role in shaping the image of the company. The company's reception etiquette at the front desk includes gfd standard, telephone reception etiquette and visitor reception etiquette.
First, the company's front desk appearance specification
Smiling and maintaining a cheerful attitude are conducive to creating a harmonious working atmosphere; Keeping the body clean and hygienic is not only the need of health, but also the performance of civilization, which is conducive to communication with people; Comb your hair neatly and keep your face clean; Male employees don't have long hair, and female employees don't wear heavy makeup; Keep your lips moist and your breath fresh when talking at close range; Hands are clean, nails are neatly trimmed, male employees do not leave long nails, and female employees do not wear bright nail polish; It is advisable to use fresh and elegant perfume.
Second, the telephone reception etiquette
The voice of answering the phone at the front desk should be neither urgent nor slow, and always keep a relaxed and happy tone. You shouldn't lose your temper, lose your temper or even swear with the caller on the phone. When answering the phone, always say such modest words as "I'm sorry", "I'm sorry" and "Please wait a moment".
Pick up the phone at the second and third rings. When answering the phone, you should first say "Hello, XXX (company name, abbreviated if the company name is long)" and avoid starting with "Hello". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. If you know the extension number or transfer to a specific name, you can politely say "please wait a moment" and transfer immediately.
If you want to transfer the call of the leader, the other party knows the name of the leader and doesn't know the extension number. You should politely ask who the other party is and which unit it belongs to. If it is an advertisement or a disguised advertisement, you should use polite excuses to block the call or transfer it to the relevant department for handling.
In view of the fact that the front desk receives a lot of calls every day, in order to prevent throat accidents, it is necessary to prepare water to moisten the throat at any time and maintain good sound effects at any time.
Third, the reception etiquette of visitors.
The front desk usually sits in the post. But when you meet a visitor, you should get up immediately, nod and smile at the visitor: "Hello, who are you looking for?" "Do you have an appointment?" If you know who you are looking for and confirm that it is an appointment, please ask the visitor to wait a moment and contact immediately. If the person you are looking for is busy, ask them to talk a little and guide the visitors to sit down and pour water in a standardized manner. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.
If the visitor doesn't pick up what he is looking for, let him go by himself. The front desk should use standardized gestures to guide how to get there or take tourists. If the office door of the person the visitor is looking for is open, you should knock at the door first, ask the visitor to enter after asking permission, pour the tea for the visitor, and then the front desk will return to its post. Of course, if there is only one receptionist, just give the visitors directions directly.
If the visitor knows who he is looking for, but doesn't make an appointment, the front desk should call to ask and tell the relevant colleagues or the assistant/secretary of the leader that it is not convenient for him to receive XXX's visit. Out of courtesy and convenience for visitors, even if the colleague or leader you are looking for answers the phone in person, you can ask again as someone else's answer. In this way, it sounds to the visitor that even if the other end of the phone does not allow reception, it is not directly rejected by the person he is looking for, leaving room for the next step.
For example:
If the guest arrives at the door, you can say: Hello is always X! Long time no see. Who are you looking for? You can say you have some tea first, and I'll inform you.
If the person he is looking for is not in, you can say to him: Sorry, he is not in. When will he come back? Do you want to wait or make an appointment for another time?
If he says it's urgent, you can say that our company XX is also in charge of this project. I can introduce you to talk to him.
Question 2: What should the administrative front desk do? Executive front desk!
It's just a title. Put it mildly!
Better than the front desk, but much more workload than the front desk! Any boss taller than you can ask you to do something!
This is also an opportunity. Generally, the administrative front desk of a company does all kinds of work, from which you can learn a lot of work knowledge and come into contact with many company secrets that others don't know!
Don't even think about getting a raise. Think about how to do well any work assigned to you by the school, so that you may be promoted. Now that I've been promoted, my salary will naturally go up!
Don't just see a little profit in front of you! ! Think more about the future! !
Question 3: What should I do as a receptionist? Front desk:
Job responsibilities:
1, responsible for the company's front desk reception.
2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.
3. Be responsible for inputting, typesetting and printing all kinds of office documents, business documents and contract agreements.
4, daily documents, data processing and other general administrative affairs.
Skills requirements:
1, familiar with the office process
2. Skillful use of office software such as Word and Excel, and use the Internet to find information;
3. Excellent writing and presentation skills in both Chinese and English;
4. Have good communication and coordination skills and strong sense of confidentiality;
5. Skilled in using all kinds of office automation equipment;
6. Strong adaptability, able to work under pressure.
Question 4: What does the receptionist mainly do? Job responsibilities:
1, responsible for the company's administrative front desk and company switchboard. Responsible for maintaining the front desk discipline, ensuring the safety of the company, and checking and maintaining the environmental order of the reception hall at any time;
2. Responsible for the reception and registration of visitors from the front desk company;
3. Be responsible for the management of spare keys in the office of the company;
4. Responsible for the management of the company's travel documents;
5. Airline tickets, airline tickets and hotel reservations for employees of the company;
6. Designated procurement of company office supplies;
7. Make statistics on overtime employees of the company on holidays;
8. Be responsible for the statistics of intranet access control records;
9, responsible for the hall drinking fountains, beverage machine drinking water timely update supply, supervision of machine cleaning;
10. Participate in organizing company activities.
Job requirements:
1, under 25 years old, with high school education or above;
2. Have knowledge of etiquette reception;
3. Strong interpersonal communication and coordination skills and high team spirit, strong sense of responsibility, integrity, strong initiative and meticulous work.
Question 5: What does the front desk clerk mainly do? Front desk clerk. How can I put it? Every company has a different system and environment. The receptionist will do different things.
Generally speaking. The front desk clerk belongs to the administrative department. Some companies will let the front desk do some administrative work. . The main work is. Answer, transfer calls, receive customers, make some administrative forms, take minutes of meetings, recruit employees, make attendance records, make work cards, work cards, etc.
These should be specific.
Question 6: What does a front desk consultant do? 20 points is similar to that of a property consultant.
Question 7: What does the logistics front desk do? What is the main job content? 1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9: 30- 10: 00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Question 8: What does the front desk do? Job responsibilities: 1, responsible for the company's front desk reception.
2, responsible for the company's telephone transfer, sending and receiving faxes, document copying, etc.
3. Be responsible for inputting, typesetting and printing all kinds of office documents, business documents and contract agreements.
4, daily documents, data processing and other general administrative affairs.
Skill requirements: 1, familiar with office workflow.
2. Skillful use of office software such as Word and Excel, and use the Internet to find information;
3. Excellent writing and presentation skills in both Chinese and English;
4. Have good communication and coordination skills and strong sense of confidentiality;
5. Skilled in using all kinds of office automation equipment;
6. Strong adaptability, able to work under pressure. Shop assistant 1: (There are many kinds, each with its own requirements, but the basic requirements are the same. Responsibilities: 1. According to the requirements of office leaders, complete the drafting and revision of relevant reports and manuscripts. Complete typing, copying and fax, and send it to the leader in time or to the customer as required.
2. Do a good job of daily telephone reception. Complete the written records and arrangements of administrative office meetings.
3. Complete the collection, sorting, filing, binding and filing of all kinds of documents.
4, according to the requirements of purchasing daily office supplies, and timely make out an invoice. Manage the property accounts (low-value consumables, fixed assets) of the department. Do well the management and maintenance of office equipment.
5. Subscribe to the annual newspapers and magazines, send and receive daily newspapers and magazines, and exchange emails.
6, do a good job of office monthly attendance. Do a good job in custody.
Skill requirements: 1. Education background: Technical secondary school degree or above in secretarial or management related major.
2. Experience: More than two years working experience as a corporate clerk.
3. Skills: Familiar with office administration knowledge; Familiar with office software.
4. Work hard, have a strong sense of responsibility, be honest, and dare to adhere to principles;
5. Strong communication and coordination skills.
Question 9: What does the executive front desk do every day? Responsibility of administrative personnel
1, responsible for the maintenance and management of daily office system.
2. Responsible for the office logistics support of all departments in the office.
3. Be responsible for the daily attendance of all office personnel (departments).
4. Establish a preliminary personnel management system and perform personnel management duties before the company establishes the human resources department.
5. Handle the company's external reception.
6. Organize various regular and irregular collective activities within the company.
7. Assist the general manager to handle external administrative affairs.
8. Handle other related affairs according to the company's administrative management system.
Question 10: What does the company front desk need to do? ) Transfer calls, sign for delivery and receive related express delivery. People who enter the company sometimes work as secretaries and sometimes depend on the nature of the company.