1. According to the query of Taobao movies in official website, it can be seen that cinemas that don't refund movie tickets online don't support refund for the time being, but they can give them to friends or resell them to others, reducing the losses of consumers.

2. Taobao movie is a product of Alibaba. Strictly abide by laws and regulations and take corresponding safety protection measures. It is secure and dedicated to protecting personal information.