1. Confirm whether the reporting institution is legal: check the official website of Shanghai Municipal Market Supervision Bureau to find out the contact information of the department and verify whether it has the power and qualification to supervise the reporting training institution.

2. Collecting evidence: It is necessary to know the specific situation of the education and training institution, basic information such as name, address, person in charge, business license, and specific complaint evidence, student feedback, training contract, training materials, etc.