Secondly, we should have a wide range of knowledge and provide "one-stop" service for our guests.

3. Furthermore, there should be "smiling" service like front-line employees.

In addition, the exchange of information must be timely and accurate.

5. Finally, we should have good adaptability.

Requirements:

1. To be a good hotel operator, we should not only provide services for our guests with sweet voice, but also solve problems for our guests with patience, care, sincerity and ingenuity, so that the service quality of the hotel can be reflected in the voice and sublimated in silence;

2. To be an excellent operator, it is important to be familiar with the industry you are engaged in, practice solid basic skills, be good at communicating with people and master relevant communication skills. Fully learn and use industry terminology, have a kind attitude, speak at a moderate speed and be polite to others.