It is illegal to deduct 30% of the refund fee, because the training course fee should be charged in strict accordance with the terms agreed in the contract, and the fee should not be deducted maliciously for any reason, so the training course fee should not be deducted by 30%.

With regard to the issue of refunding and deducting the handling fee, there is a clear agreement after the signing of the education and training contract. It is reasonable to refund 10% of the handling fee, but the maximum amount cannot exceed 30%.

How to deal with the difficulty of refund of training institutions;

1. Negotiate a refund with this institution, and both parties will make concessions to reduce the consumption of time and money costs caused by litigation;

2. If you can't reach an agreement, you can bring a lawsuit to the court, explain the losses caused by the agency's breach of contract, request the court to judge the agency to refund the deposit or tuition fee, and you can ask it to compensate part of the liquidated damages;

3. Without documents, it is unreasonable for the institution to refund but deduct money. Even if there are no documents, the institution must have proof of payment and cannot deduct money just because the documents are lost.

To sum up, the training course fees should be fully refunded, and it is illegal to deduct 30%. After the training course is held for a period of time, due to special reasons, the remaining class hours cannot be attended, and the fees for the remaining class hours shall be refunded unconditionally and in full, and the overlord clause shall not be refunded.

Legal basis:

People's Republic of China (PRC) Civil Code

Article 585

The parties may agree that when one party breaches the contract, it shall pay a certain amount of liquidated damages to the other party according to the situation of breach of contract, and may also agree on the calculation method of the amount of compensation for breach of contract. If the agreed liquidated damages are lower than the losses caused, the people's court or arbitration institution may increase the liquidated damages at the request of the parties; If the agreed liquidated damages are excessively higher than the losses caused, the people's court or arbitration institution may appropriately reduce them at the request of the parties. If the parties concerned pay liquidated damages for delayed performance, the breaching party shall also perform the debt after paying the liquidated damages.