Department work summary 1

In the busy work, unconsciously will usher in a new year. Looking back on this year's work, first of all, the interview work was carried out in an orderly manner. We always insist on maintaining old customers and developing new customers. Our efforts have won the most valuable opinions from customers, which has continuously improved our work and service quality.

For the reception of team meetings, we put "integrity" in the first place, and complete all tasks in an orderly manner according to the reception procedures of team meetings, so that guests feel at ease, comfortable and intimate. In addition, the sales department has strengthened its services to the original agreement companies, travel agencies and other sales channels, which has obviously promoted the promotion of sales performance.

With the leadership of superior leaders and the strong cooperation of various departments, the sales volume of 20xx has achieved better results than last year. Thanks to the cooperation of all departments and the support of superior leaders!

20xx work summary:

Since entering the hotel, I have contacted the leaders and customers of _ _ group units.

1. Contact xx company that signed the original agreement: xx customers in total.

2. Visiting customers: xx customers in total. ;

3. Travel agency reception: xx customers were received.

4. Receive xx meetings.

Judging from the above data, the original agreement unit market is relatively stable, and the repeat booking rate is relatively high (most of the scattered old customers do not have guest contact information, which makes it impossible for us to contact the guests actively to obtain information), but the competition in hotels is fierce, and the booking and meeting rate of retail investors is relatively high.

Few, but some existing customers are ideal, but we need to keep in touch with more ideal new customers to get cooperation opportunities and increase sales.

Busy for 20xx years, due to personal lack of work experience and other reasons, there are many big problems in the work.

10 month, guests complained because of typos in banners. However, due to the hotel's timely inspection and contact with the advertising company to correct it, it will promptly explain to the guests that the typo will be changed again, and promise the guests that they will work hard to improve their work in the future to ensure that there will be no problems in the quality of the meeting, thus winning the trust of customers.

X month xx guests, because the guests did not pay the room rate in time, many times of communication failed to achieve good results, we lost the credibility with the guests, so we had to arrange their guests to stay, but also caused their customers to stay, which brought certain losses to the hotel. This problem is still being closely communicated with the guests until the problem is solved.

For all kinds of abnormal problems that happened in 20xx, I realized my own shortcomings in all aspects, learned lessons from them, and gained valuable work experience. In the future work, I will study hard to gain more work experience, so the probability of making mistakes will gradually decrease.

20xx Work Plan and Personal Requirements:

1, for the original agreement units, travel agencies and individual customers, old customers and potential customers, keep in touch and communicate regularly, and stabilize the relationship with customers in order to achieve better sales results;

2. While having old customers, we should constantly explore more high-quality new customers;

3. Explore new customers of various groups in Hechi City that have no cooperative relationship at present, so that the hotel can get more agreements and income.

4. Strengthen knowledge learning in many ways, broaden your horizons, enrich your knowledge, adopt diversified forms, improve your business level, and combine sales work with communication skills;

5, familiar with the hotel products, in order to better introduce to the guests;

6. Try to change your bad way of doing things and don't like to communicate with others.

Related suggestions:

1. It is suggested that the hotel draw up detailed information and leaflets for the products sold by the sales department. On the one hand, it can record all the detailed information of the hotel and improve the information; On the other hand, it is convenient for sales staff to introduce products to customers more clearly and clearly, so that customers have more confidence in our professional level and strength;

2. Actively collect the changes of the leaders of each group unit and report to the hotel leaders in time to maintain customer relations and win more customers for the hotel;

With the rapid development of hotels and markets, we can expect that our future work will be more arduous, demanding and knowledgeable. To this end, I will study harder, improve my cultural quality and various work skills, and make due contributions to the hotel.

Department work summary II

20xx is the year in which the company has the largest number of ships under construction and the most concentrated delivery, with tight time and heavy tasks. The financial management department takes profit maximization as the financial management orientation, firmly establishes the financial management concept of "taking perfecting the system as the premise, focusing on business, focusing on capital and comprehensive budget, focusing on asset management and supporting information construction", and under the direct leadership of the company's leaders, according to various work arrangements, formulates targeted work arrangements: strengthening system construction; Facing the large amount of cash flow required by newly started projects, strengthen communication with banks, do a good job in financing, strengthen cash flow management of enterprises, and rationally use and allocate funds; Strengthen cost control with budget management as the main line to reduce costs and increase efficiency.

This year, with the cooperation of various departments and the joint efforts of all financial personnel, the following work was mainly completed:

The first is the special management of small treasuries.

Conscientiously implement the spirit of the Notice, comprehensively find out the source and existing form of the "small treasury", comprehensively check the financial accounts of the Bank, check the compliance of accounting treatment according to regulations, clean up remittance ledger, write off issued receipts, write off all issued invoices, promptly correct incorrect accounting treatment, clean up all accounts, check and correct themselves, find and solve problems in time, and ensure the "small treasury"

Through the special management of "small treasuries", our department comprehensively and systematically combs all internal management links, finds out risk points, improves them, plugs loopholes in capital and asset management in time, promotes enterprises to establish rules and regulations, improves internal control mechanisms, and strives to build a long-term mechanism for preventing and controlling "small treasuries" to achieve steady development.

Second, coordination with other departments.

The financial management department is a service department. On the premise of doing a good job in basic work, take the initiative to play management functions and strengthen communication with other departments: material procurement has a great impact on the capital flow of enterprises, and the financial department actively cooperates with ministry of materials and equipment to do a good job in auditing, payment, reconciliation and collection; To assist the administrative office in formulating drug control regulations; Cooperate with the tax bureau of enterprise management office to apply for the tax payment certificate of provincial famous brand products; Cooperate with the enterprise management office to apply to the tax bureau for issuing tax payment certificates to declare energy-saving awards, etc.

Third, pay special attention to the team building of the finance department itself.

Generally speaking, the workload of the finance department is relatively heavy this year. From the implementation of the new accounting standards, continue to implement comprehensive budget management, strengthen fund management, actively revitalize the backlog of materials, and do a good job in special audits, the tasks are very tight. The Finance Department gave full play to the team strength, completed the division of responsibilities within the department, implemented the tasks to people, and set corresponding quantitative indicators for performance appraisal for each post, which successfully completed this year's financial management work.

At the same time, through regular group discussions and one-on-one "passing, helping and receiving" work, the employees of the department were trained in business and appropriate post changes were made, which strengthened internal accounting supervision, promoted exchanges and cooperation in various positions, and improved the comprehensive working ability of employees.

Work prospect for next year:

In addition to daily financial management activities, in xx, our department will comprehensively promote the process of financial informatization according to the requirements of the company's five-year plan for informatization construction:

Constantly establish and improve the basic coding file system including bill of materials, inventory code, fixed assets code, customer supplier code, personnel and department code, accounting subject code, etc. Customized and unified standards are the foundation of the company's overall information construction, and unified file coding is realized for design, materials and finance, thus realizing the integration of production design, procurement, inventory and finance modules. Try to achieve this effect: according to the annual production outline approved by the management leading group of the company, carry out production design on the ship design software, and the production design will become the bill of materials of the material management system, and then arrange the delivery date of materials according to the production plan, receive and send goods, organize production and operation, and carry out financial accounting and supervision.

Financial informatization is divided into two main lines: one is based on materials, from the signing of the purchase contract to the receipt, invoice and payment of the contract, and the system monitors the implementation of the contract. , has opened up various links including enterprise material procurement management, inventory management and financial management. , form a comprehensive integration of logistics and financial information, and realize the integration of enterprise logistics, information flow and capital flow; One is based on the budget. On the basis of the contract, the salesmen of all departments put forward monthly payment applications according to the contract progress, and review them step by step to form monthly budget data, which directly links the expenses with the contract dynamics. At the same time, the monthly budget realizes the real-time monitoring of key businesses, the financial and logistics businesses are highly integrated, and the actual fund payment is controlled in advance, which solves the problem of lagging enterprise budget control. Form a real-time linkage between budget and expenses, and improve the efficiency of fund review and payment and the scientificity of monthly fund arrangement.

Department work summary 3

It's the end of the month again I have finished some work this month, but there are still some problems. Now I will summarize my personal work as follows:

I. Work tasks

1, recruitment. This month, I continued to recruit people on Huaxi Talent Online and made several phone calls, but only two people came for an interview. One of them is not suitable to stay in the company because of his personality, and the other feels confident during the interview, but he has no secretarial experience, so his statement is contradictory to reality.

2. Continue to improve the system. The office has completed some systems, but there are still many systems to be improved. This month, the management and collection of office supplies were completed, and the purchase and collection of office supplies were stipulated. At the same time, I also established a ledger registration of office supplies, which registered all the existing office supplies, and registered all the warehousing, picking and inventory in the future, and distributed and managed them.

3. classify the data in the computer, classify them by department, and classify them for easy reference and management. Some paper materials have also been sorted out for future archiving.

I started to write the company's development plan, but I don't know how to start. The outline and content are still very problematic.

5. I went to the material market for a long time, learned some materials, and had a certain understanding of sanitary ware and floor tiles.

6. We have designed a questionnaire about customer satisfaction with our company. When handing over the house in the future, please ask the customer to evaluate our company's service. What we do badly will be improved as much as possible in the future, and customer satisfaction is our goal.

7. Participated in two trainings, one was sales and the other was etiquette. Through training, I learned a lot about sales and etiquette, and knew what etiquette to pay attention to when communicating with customers and how to communicate.

Second, the problem.

1, Recruitment: The recruitment channel is still very narrow and the form is not optimistic. I will insist on looking for resources online in the future.

2. documentation. I'm not sure whether the filing should be quarterly or annual. I'm also confused about the document number. I don't know how to start. Now I have fewer files, and there are no files handed over by other departments. Next, I will make a file management system and explain it clearly. Should the files of the finance department also be handed over to the administration department?

3. For the company's development plan. I don't know how to write it now. At present, I am thinking of an outline before loading the content, but I don't have some basic data at hand. Development planning involves market analysis, industry analysis, financial situation and so on, so I am still very confused about this piece at present, so I need to check more information and write slowly.

4. Do administrative work. Now I basically know how to do administrative work. Administration is a big housekeeper, and everything should be taken care of. But now it seems that I am about to enter the role. I've never been in the right position before. Although I am an administrative assistant, I am the only one in the administrative department, so I have to bear the responsibility and fulfill the obligations of the administrative department. But I really don't know how to manage it in my work and how to use my rights to implement the company's system well.

5. After two trainings, the development company should truly unify clothes and change its mental outlook, so employees are required to show the company's mental outlook and pay attention to etiquette in details.

6. Self-weakness. I always thought I was a careful person, but I made many mistakes last month. ① Work summary. Last month's work summary, on the one hand, was due to too much work on 1 month 1 day, so I typed an article conveniently, because it was too late and had a perfunctory attitude. On the other hand, we don't pay enough attention to work summary. We should sum up our own problems and then correct them. But I made the lowest mistake and made a big mistake in writing. I won't make this kind of problem again. ② Not careful enough. I sent an email to the chairman last month, but I actually typed the wrong word, which fully explained my carelessness. I didn't check it. No matter what I do in the future, I will be more careful. ③ The foundation of practical writing is weak. Last month's training plan fully reflected this point. The format is completely wrong and irregular, but I know where I am wrong and will pay attention to it in the future.

Combined with last month's work, I found many problems. I will try my best to overcome and correct these shortcomings. I hope I can make progress every month.

Department work summary 4

Xxxx passed quickly. In the past year, under the care and guidance of the school leaders, with the support and help of my colleagues, and with my efforts, I successfully completed this year's work and completed all the tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. This year's research and work are summarized as follows:

Practical attitude: For a semester, I have persisted in practical work, worked hard, consciously maintained the image of being younger, done my job properly, and tried to avoid any mistakes in my work.

Logistics work is a service work, and it is very complicated.

1. Provide various services every day to ensure the normal work of the Academic Affairs Office, the Political Affairs Office, the Office, the Finance Office and the Property Office.

2, logistics daily work content trivial, need to be careful, cautious, not careless, more can't careless. Under the guidance of Director Feng, the director of the office, I established the work record of the day. I recorded the work of the day and completed it one by one to avoid omission.

School logistics management should not only pay attention to open source, but also pay attention to saving money. Running a school diligently is the basic policy of school logistics. At present, finance is insufficient and education funds are insufficient. Of course, we should attach importance to capacity investment and try our best to get more education funds from the finance according to the needs and possibilities. But for the school itself, it is better to improve the efficiency of the use of existing funds than to fight for more education funds from superiors. That is to say, on the one hand, we should spend money in a planned way and really use it on the cutting edge, on the other hand, we should pay attention to saving material resources, do a good job in the custody and maintenance of school property, greatly improve the utilization rate of school property, prolong the service life of school property and speed up the turnover rate of school property use. In this way, logistics personnel need to take action for it.

As a warehouse manager, I always follow the logistics regulations of our school, and I always keep my work in order. When distributing materials, I will distribute them according to the purchase application form, and go through the outbound procedures on the principle of whoever applies for them. Be aware of the materials in stock, put them in categories and sort them out clearly. Control the inventory of common consumables and report it in time.

I clearly remember that in the teacher training after enrollment, President Yu Huibin said a sentence: "Traditional education means that students go to school, and future education means that schools go to students." How well the school administration is done will directly affect students' studies and even their physical and mental health, as well as the normal development of school education and teaching. To this end, the following aspects are my key work since this semester:

1, the staff of the Joint Political and Educational Office and the staff of the property department regularly check all power cables on campus to see if there is any leakage. All switches, fans and air conditioners in the classroom should be checked to see if there are any hidden dangers.

2, combined with the finance department staff on campus fixed assets inventory regularly.

3. Check the daily electricity consumption every day.

Of course, the logistics work is tedious. In addition to these key tasks, logistics also involves all aspects of daily work. In other words, except for the work of various functional offices, all the work should be done by logistics. Logistics will provide any teaching needs. Such as teaching instruments, desks and chairs, teachers' office facilities, audio-visual equipment, etc. , combined with the maintenance of damaged materials by property personnel, equipment needed for teaching, living equipment for teachers and students, etc. Both are established. It is the link between various departments.

At the end of the two semesters, I realized that while doing the above work well, we should strengthen our service consciousness, expand our service fields, improve our service quality and level, correct our understanding and positioning, and constantly enhance our logistics support capabilities. Failure to do it well will affect normal work. You should follow the instructions of the leader, don't do it indiscriminately, don't hide it, and do it well as required. Only when the sense of service is in place can we have the sense of being ahead, think quickly, work quickly, predict and grasp the key points of work, understand early, remind in time, and always make the work run orderly and purposefully.

In a word, this year, the logistics department of the school has always been a master from the perspective of safeguarding the interests of the school, with a "pragmatic and efficient" work style and a "quick-witted, quick-witted and bright-eyed" work state, efficient management and high-quality service. Keep in mind the motto of "pursuing Excellence, seeking truth and being pragmatic" conveyed to us by President Nakata during the training. In the past year, under the leadership of the president and the school Committee, the school's logistics work has achieved certain results. After Xxxx years, the school will face arduous and complicated tasks. I am confident to do better and contribute to a new level for the school!

Department work summary 5

It's a big challenge for me to take over the front office work from1October 20xx. Before entering the working state, I should be familiar with the working environment, get to know each other with employees, purposefully reduce strangeness, and quickly integrate into the big family of xx. Second, after having a basic understanding of the hotel's management mode and customer structure, we should adjust our own state and management mode appropriately and initially establish good cooperative relations with new and old employees and departments. Third, to cooperate with teacher training, strengthen plan management and procedure operation, so as to achieve the requirement of significantly improving service quality.

As for the first two points, I believe that with years of hotel experience and modest personality, I have quickly entered this circle. The key third step is to become polite through xx days of training. Appearance and work skills have made some progress, but when it comes to the plasticity of employees' quality service; The efficiency of departmental work is another long-term goal.

I. Summary of work

Work has come and gone in the past year, and there are many novices. From the opening to the present, the staff has hardly been neat. Although the work has been basically carried out, there are still many unsatisfactory places, which are manifested in the lack of active and enthusiastic service consciousness, impatience and blunt attitude. Second, poor sense of responsibility. For example, the guest's appeal is simply to inform the responsibility point, and the result of the incident is rarely understood and urged. Complaints are often due to negligence of guests, which is reflected in carelessness in work, such as careless handling of accounts, careless revision, insufficient unity and cooperation, especially the lack of cooperation between other departments, and even fierce disputes. Fourth, the labor discipline is general, and the phenomenon of off-duty is serious.

Objectively speaking, these problems may be caused by shortage of manpower, long working hours, easy fatigue and long-term emotional instability. In this case, some systems are not strictly enforced to stabilize the team. Subjectively, there are also behaviors that ignore ideological discipline and protect norms too much. The service standards such as humility, patience, smile, thoughtfulness and speed required by the reception desk are not as good as expected, and there is still much room for improvement.

Second, be strict with yourself and correct your shortcomings.

As a review of my work for more than a year, I hope that I can correct the following four deficiencies in my future work, so as to carry out my work better and more smoothly.

1. Be good at understanding others, be tolerant of others, be enterprising, pay attention to cultivating your own abilities and qualities, and strive to become an expert in your own work.

2. Have a high sense of responsibility at work and establish smoother communication channels.

3. Always observe yourself from the standpoint of others, treat yourself realistically, find your weaknesses, and admit the shortcomings in your work.

4. Strengthen internal management, mobilize the enthusiasm of employees, and make our public areas more warm and tidy through joint efforts.

Third, improve the quality of managers.

Hotels are young workplaces. Hotel service should be full of joy and vitality, and keep a happy heart at work. Only in this way can the national costume make a qualitative leap. On this basis, we must unite and cooperate to carry out all the work smoothly. Only by orderly competition can the service quality be improved.

1, managers should have a big picture (eyes can't just stare at their own departments, it's none of their business to hang high and hinder management progress).

2. Managers should have the courage to take responsibility (try to solve problems first, instead of shirking responsibility first and summing up gains and losses afterwards).

3. Managers should try their best to be fair; Fair and open (employees are the foundation of enterprise development, and the success of an enterprise is the success of employees first, and employees who are treated correctly exert more energy).

Managers should have the ability to mobilize the enthusiasm of employees (this is particularly important, most of the hotel work is boring, plus other reasons such as life, employees will inevitably feel depressed. If the atmosphere of dissatisfaction or even pessimism is suppressed, even if the work can be completed, the products provided are unqualified. As the saying goes, details determine success or failure, and hotel management is no big deal. Only by doing small things well can great things be achieved. The quality of service depends on the degree of detail work. Only when the detail work is done well can guests feel the existence of service, which has been fully reflected in the management system of villa decision-making level.