Malata Education Electronics strictly implements the national regulations on the responsibility of repairing, replacing and returning some commodities (referred to as the "Three Guarantees Regulations") for the products it produces and sells.

The after-sales policy of Malata Education Electronics includes: three-month replacement (replacement of mainframe due to mainframe failure), one-year warranty for the whole machine (two years for registered members), one-year warranty for accessories and nationwide warranty.