It takes three people to handle the complaints from the Education Bureau. According to relevant information, complaints from the masses should be handled in accordance with the Reception System for Letters and Visits from the Masses and the Measures for Handling Official Documents of the Education Bureau. If you complain online, you should answer it online. Matters that can be completed in the warehouse shall be answered by the responsible warehouse and relevant personnel. Matters that need to be handled by the coordination unit room shall be handled by the director in charge or the office to coordinate the relevant unit room and designate a special person. Matters that need to be decided by the director in charge shall be decided by the responsible office, and the responsible office shall designate a special person to handle them. Matters that cannot be decided by the director in charge shall be put forward by the director in charge and discussed and decided by the director's office meeting or administrative office meeting, and shall be handled by the office or the responsible unit room.