Work content: under the leadership of the front office manager, do a good job in all kinds of services, obey orders, dress neatly, abide by rules and serve politely. Make preparations before meals and know about the supply of food and drinks in the near future. According to the standard service procedure, provide quality service for guests and maintain warm and thoughtful service.

Matters needing attention: the service work of hot pot restaurant should first pay attention to attitude and tone. When talking with consumers, you should pay attention to your attitude, which should be very friendly and give people a sense of closeness. Secondly, we should pay attention to work efficiency. First, clean the table of guests leaving the table in time, improve the table changing rate of hot pot restaurants, and avoid waiting for guests for too long.

Introduction:

Waiters originally refer to people who provide services in a certain range in a fixed place, including waiters and waitresses; Now it usually refers to people who provide necessary services for guests in hotels, restaurants, KTV, shopping malls and other catering and entertainment places.

The basic duties of waiters are: greeting and greeting customers; Provide various corresponding services; Answer customers' inquiries; Solve difficulties for customers; Treat all kinds of unstable emotions of customers with the best mood and attitude; Handle customer complaints in time and give customers satisfactory answers.