Work summary of operation post 1

Time flies, time flies, and the three-month customer service internship period has passed in a blink of an eye. Looking back on the past three months, I came to work in an e-commerce customer service company. I have made a lot of growth and progress, and there are also many places that need to be strengthened. In order to sort out the work during the internship and better meet the next stage of work, I made the following internship summary.

First, the cultivation of professional knowledge.

As a customer service, of course, you must have a good understanding and familiarity with your company's products in order to do this position well. So in the first month of internship, I was already familiar with the products and participated in the professional training of customer service. During the training, I not only learned the basic operation of our company's e-commerce background, but also improved my professional knowledge of customer service positions. Besides, I have done a lot of work and preparation in my spare time. When I have nothing to do, I like to learn all kinds of professional skills about customer service and expand my knowledge of e-commerce operation in the company.

Second, the cultivation of service consciousness.

As a customer service, you should not only have excellent professional knowledge, but also have a good sense of service. There are many customers. In fact, while they are looking at the products, they are also looking at the service and attitude of our customer service staff. If our products are very good, customers will ask questions, but they will be ignored by our customer service staff and have a bad attitude, so it is very likely that they will not place an order. There may even be a series of problems such as complaints. Therefore, the service attitude of customer service staff is actually very important. During my internship, I paid close attention to this problem. I have always been patient and considerate, no matter whether I face customers with many problems or very troublesome customers.

Three. Areas to be strengthened

In my past internship, I felt that I didn't do well enough in dealing with my colleagues. Because in the past few days, I have had conflicts with many colleagues and I am not very satisfied with my colleagues. Therefore, I reflected on myself and felt that many problems were caused by myself. Therefore, in the future work days, I must correct my temperament, try my best to understand and tolerate my colleagues, get along with my colleagues in a friendly way, and strengthen communication and contact with my colleagues.

The internship period has passed. Facing my future career development, I have a clear direction and am ready to work in the company for a long time. I believe I can get better and better and work harder.

Job summary II

In a blink of an eye, X waved goodbye to us. On the occasion of the new year, I recall the road that the department has gone through and experienced in the past year. There are failures, successes, regrets and gratifications. During this year, the professional knowledge and ability of department personnel have been greatly improved. First of all, I have to thank the company for providing us with a good corporate culture and working conditions, and thank Chairman X for constantly providing us with guidance and support, leading us forward and reuniting us with the company. Over the past year, the Operation Department has mainly focused on the following aspects:

First of all, explore the market-establish branches.

1. In order to better understand the market, open up the market and increase the market share, this year we organized department personnel to conduct a detailed survey of domestic cities in seven provinces, such as X, and the investment promotion market in X, so as to master the local design market and get to know many colleagues and friends. During this year, I contacted and visited X customers, X had the willingness to cooperate with single business and X had the willingness to cooperate with comprehensive business.

2. Establishment of branches:

(1) Branch X A

(2)x branch.

Second, the performance of the branch in completing the project.

The branch signed X contracts, with a total contract amount of X million yuan, and received X million yuan, and actually received management fees of X million yuan.

Three. Self-operated projects of the Operation Department:

Operation Department's self-operated project 1 unit, with a total contract amount of X million yuan, has been received.

Summarize the management and business in this year's work as follows:

First, adhere to standardized management.

1. Establish and improve various rules and regulations, lay a foundation for orderly work, and clarify the responsibilities and objectives of departments and individuals, which has played a positive role in strengthening internal control and preventing risks.

2. Strengthen the supervision and inspection of business work, formulate detailed operating procedures, implement effective management measures, and prevent business risks.

3. The projects of each branch company shall be operated in strict accordance with the company's procedures, to ensure the quality and service, and to do a good job in departmental operation.

The second is to ensure the steady progress of business work and tap new business growth points.

1. All departments should improve their business knowledge and ability, standardize management and operation, and tap new business growth points.

2. Develop new channels, maintain old channels, give full play to the company's business advantages, constantly explore the customer market, and actively promote our business characteristics and advantages to customers.

3. Take the initiative to visit peers, developers and construction authorities in various prefecture-level cities to establish contacts, enhance brand influence and increase cooperation opportunities.

Generally speaking, there are still shortcomings and some problems to be solved urgently, mainly in the following aspects:

1, learning new things is not enough. I often do things by experience in my work, and I use my previous work routines to deal with problems, which shows that I am not bold enough in my work.

2. The technical strength of each branch is uneven, which leads to repeated drawing review and delays time. In the future, we should standardize management and strictly follow the company's technical requirements to improve efficiency.

3. At present, all branches have opinions on the settlement after the project payment is returned, hoping to control it within three to five working days.

Looking back on the past year, we have made great achievements and made great efforts in the complicated and arduous work. More importantly, the employees of the department have worked together to enrich their business knowledge in their work. Although we have been working hard, the results are not satisfactory, and we need to continue to work hard for X years. Achievements only represent the past, and the work of X years has a long way to go. In the new year, we will continue to do our work well, so that the new year will have a new atmosphere and meet new challenges!

Job summary 3

How time flies! I have been in the company for almost two months. My job is an e-commerce operation specialist. During the trial period, I learned a lot and actively assisted other colleagues in the department to complete their daily work. With the help of my leaders and colleagues, I have been learning and improving my working ability. With a serious and responsible attitude towards the work, I have earnestly completed all the work undertaken, and my working ability has been improved, laying a foundation for better work in the future. The following is a summary of my personal work.

1. Know the company. I started to work in the company on August 6th, because I just took part in social work and came to work in the company for a short time, so the first step when I first came to the company was to get to know the general situation of the company under the guidance of my colleagues in the department, complete the learning tasks assigned by the company, and master what the office needs to know and know. Through the learning tasks in the learning system, we have a deeper understanding of the company's development and planning.

2. Through the study and accumulation of daily work, I have a deeper understanding of e-commerce operation. When I first came into contact with this job, everything in the company was both new and challenging to me. During the work experience is not easy, at a loss in the early stage. Some tasks in e-commerce operation will always encounter some problems when they are executed, and they are also learning and practicing, so some tasks take a long time to execute and the progress is slow. This is the main shortcoming in my work. I will finish the task as soon as possible through continuous consultation and study.

3. Count the daily online sales data, keep abreast of the sales progress of all branches in the region, and understand the reasons for the increase or decrease of company and brand sales.

4. Colleagues get along well, but because of personal or environmental reasons, apart from the main work arrangements, there is less time to communicate with the leaders, and sometimes the implementation of the work will be affected. I will pay attention to this problem in the future and increase mutual communication.

It's been two months since the first day of employment, and I'm quite satisfied with my present post. I didn't know much about e-commerce before I entered the company, so I have been constantly enriching my knowledge since I came. In the past two months, the operation level has been improved to some extent, and the ability has been further improved. After two months of my own efforts and the help of my colleagues, I have a good handling ability and am familiar with the operating procedures of various jobs, hoping to get the approval of the company as soon as possible; At the same time, I am more aware of my job orientation, and the company environment and jobs are suitable for my career planning direction. Seeing the rapid development of the company, I am deeply proud, and I am even more eager to work here as a full-time employee, create value for the company, look forward to creating a better future with the company, and do my bit to realize Suning's dream.

Job summary 4

The year of 20__ is coming, and the new year is coming. Over the past year, under the cordial care and leadership of the company's leaders, Shaoyang Branch of Hunan Job Intelligent Parking Technology Co., Ltd. was officially put into operation on May 20th. Since its establishment, the company has devoted itself to becoming the leader of urban parking charge management project with perfect industry management mode and advanced management system. The company insists on "serving the public, we speak with our hearts;" The core values of "innovation pursues far-reaching, we speak with new words" actively link the development of enterprises with the development direction of local industries, expand the scale of fees with scientific management and characteristics, effectively promote business development, and strive to make a project and build a banner. At present, the company is actively participating in the creation of a civilized city and green transportation in Shaoyang, and developing with the concept of "harmony is the most important", so that the corporate image of Hunan Job Intelligent Parking Technology Co., Ltd. is deeply rooted in the hearts of the people and creates momentum for the company's future development. The company consists of general manager's office, operation department, supervision department, administration and personnel department, finance department and equipment department.

At the beginning of the company's operation, we strengthened the corporate culture education for employees, and put "serving the public, we speak with our hearts; The enterprise spirit of "innovation pursues far, we speak with new words" goes deep into all aspects of employees' work, laying a foundation for enhancing corporate image and establishing corporate brand.

I. Current Operation Status of the Operation Department

The charging area of the first phase of the urban area is ***698 berths at 10 section, specifically Shaoshui West Road, Shaoshui East Road, Daxing Street, Caopojing, Hongqi Road, Chengbei Road, Changxing Street, Yaolin Lane, Wuyi South Road and Dong Xiaoer (Square).

At present, the company has 187 employees, including 155 toll administrators and 32 logistics support personnel and management team. Through more than half a year's professional skills training, the employees who left their jobs twice were given intensive training and management promotion, and a stable management system and a good corporate culture atmosphere were initially realized. At this stage, the operation department is divided into four teams according to the toll road sections that have started. Operation department manager 1 name, operation department manager assistant 1 name, and 5 team leaders, to manage the daily work of the operation department as a whole. After half a year's running-in, the management has formed a good working atmosphere and management mechanism.

Since the official start of toll collection on May 20th, the average parking turnover rate in the toll collection area has steadily increased from 2.7 times/day/vehicle to 8/kloc-0 times/day/vehicle, and the illegal parking rate has decreased from the original 4. 1 vehicle/km to the current 0.2 vehicle/km, with a decrease of 95%. The standardized parking rate reached 97.5% and the public satisfaction survey reached 92.5%. The phenomenon of disorderly stopping and swinging has been effectively controlled. By means of economic leverage, there are more vacant parking spaces in toll sections, and the traffic situation has improved obviously; There was no conflict with negative social impact in the action, and the network and media gave positive reports and affirmation.

Second, the main problems and improvement measures The main problems currently existing in this department are:

1. The toll road was not fully opened, the documents of the price bureau were not restored, and the small streets and alleys were not included in the toll range. The profit level is low, and the city's influence is average.

2. Establish a positive image of the company and its departments, so that the company can gain public support and gain market reputation.

3. The management level and quality of the department's grass-roots managers need to be improved.

4. The quality of employees in the department is uneven, so it is necessary to strengthen training and personnel replacement to tap the charging potential of existing teams and groups.

5. The practicability and signal problems of charging equipment need to be further improved. Improvement measures:

1. Strengthen communication with traffic police departments and price bureaus, and speed up the work of remaining toll sections. Keep abreast of policy changes and strive to restore the charging time and non-stop time in the documents of the Price Bureau in the first half of next year. Reasonably plan the toll section scheme of small streets and alleys, and explore the most suitable toll scheme for small streets and alleys. Constantly explore internally, make flexible use of existing toll roads externally, tap the potential of toll collection, and establish the company image.

2. Service is a guide in daily work, providing high-quality parking services for car owners and citizens; Actively participate in various social charity activities and win the good reputation of the media and citizens.

3. Strengthen the daily training of grass-roots managers, and stimulate the competitive consciousness of grass-roots managers with the system of rewards and punishments and promotion.

4. Strengthen employee supervision and reward outstanding employees, and improve employee training.

The content and means of training, speed up the adjustment and replacement of employees.

5. Strengthen communication with equipment suppliers, keep up with the development needs of the times, prepare for equipment replacement or system upgrade, and further cooperate with China Unicom to ensure normal communication during equipment use.

Three. Working ideas, ideas and strategic arrangements for 20 years

1, strive to improve the profitability of the project.

In 20__ _ year, the city started the A-class toll road, incorporated small streets and lanes into the toll area, recycled the documents of the price bureau, and streamlined and standardized management methods. Constantly innovating and exploring in project management, innovation is the life of the company. In the current form, innovation is our only way out if we want to stay in the competitive market and maintain our competitive advantage. It is necessary to innovate in project operation mode, project management and risk prevention, improve the project management system and improve the operability of the project.

2. Strengthen personnel training.

The company should speed up the establishment and improvement of personnel training, introduction and exchange system. Taking the project as the talent training platform, explore the establishment of the company's talent training mechanism. Combined with the management incentive mechanism, explore the talent incentive scheme. Adjust and enrich one's relationship

The company's leading bodies and department heads should adhere to the employment standards of having both ability and political integrity, and select and strengthen young backbones. Through different means and ways, the young employees of the company will grow up as soon as possible and gradually form a team of professionals with the best development of urban transportation.

3. Further standardize the internal management of the company.

Strengthen employees' self-construction, further strengthen ideological and moral education, learning awareness education and service awareness education, and constantly improve employees' business level and management level, so as to make the company a collective that understands majors and does practical things. Further strengthen the system construction, standardize the operation and management in strict accordance with the requirements of the modern enterprise system, and earnestly manage scientifically, act according to law and standardize management. Further strengthen the construction of the company's leadership and staff, and strive to build a United and pragmatic, pioneering and innovative, enterprising, clean and efficient management team. Further strengthen the construction of work style, and effectively create a working atmosphere of obeying the law, working hard and taking responsibility. Further strengthen the construction of target management assessment system, clarify tasks, implement responsibilities, strictly reward and punish, truly establish a competitive mechanism that rewards diligence and punishes laziness and strives for the first place, stimulate the work enthusiasm of all employees, and form a United spirit.

4. Future development direction

According to the company's project development strategy, we will continue to expand and explore the operation road of the project, and build Hunan Job Intelligent Parking Technology Co., Ltd. into a leading comprehensive service provider of urban traffic construction in China with the enterprise development goal supported by advanced management mode and technology. Hunan Job Intelligent Parking Technology Co., Ltd. will focus on three main businesses: urban parking fee management consulting, urban parking lot construction investment management consulting and urban traffic optimization investment management consulting. Based on regional advantages and major projects, it will be the operation mode of Hunan Job Intelligent Parking Technology Co., Ltd.

Chapter V Summary of Operation Post Work

Under the decision and leadership of the company's leaders, the Operation Management Department has been actively working since its establishment in June 20xx, vigorously promoting the establishment and implementation of the company's various management systems, and constantly improving the company's various operational processes and systems. At the same time, it has increased business guidance for various projects and actively helped the projects to coordinate and deal with various long-term unresolved problems. Reviewing the operation and management work in the past 20xx years, the summary is as follows:

First, the preparation of the manual.

Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.

With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated performance assessment management methods suitable for Kangju property in June+10, 5438. In 20xx, the property management company will fully implement performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.

Second, strengthen implementation.

In the process of implementing various systems in the early stage of the company, the company and some project personnel issued

In order to ensure the effective implementation of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, and holds special meetings of various departments to unify thoughts and raise awareness.

Third, training management.

After the company's work manual is issued, in order to familiarize the staff of each property service center with its contents and understand the work processes and standards of each post, the operation management department will designate August as the key training month, with 6:00 pm every day. At 7:30, the staff of each service center will be trained in service etiquette, job responsibilities, operating procedures and operating standards. Training positions include all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner and public orderer. In August, the Operation Management Department has trained 27 class hours for each service center.

Subsequently, at the beginning of September, the operation management department combined with the training content of the work manual to give a question, and conducted an examination for all the staff in the form of examination paper, written test for customer service and maintenance positions, and oral test for cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.

Fourth, quality management.

While doing a good job in project training management, the operation management department does not relax the quality management of the project. During training, it checks the basic services of various projects. Through inspection, various problems in project management are found, and the inspection results run through the training process. After 2.

The service quality of each project was inspected three times, and the outstanding problems of each project were quickly grasped. In order to improve the management status of each project as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's three-level night inspection system and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.

At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.

Verb (abbreviation of verb) complaint handling

In 20xx, the operation management department received a complaint from the service center 17 when handling the complaint from the project owner. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, from the perspective of project management, in order to safeguard the interests of the company and consider the psychological needs of the owners, the operation management department receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fee because of the late delivery. After explaining to the multi-family owners, the owners finally paid the full amount.

Property fees paid; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.

Sixth, marketing cooperation.

In 20xx, the property management company cooperated with Changyuan and Fengqiu to open marketing activities for 6 times. In the case that there are few public officials in the property management company and it is difficult to adjust the duty, the operation management department overcame the difficulties, integrated the personnel of Longshouyuan and 2080 service center, adjusted the duty reasonably, and ensured the marketing demand, especially the Transformers exhibition and bonsai flowers carved with strange stones held this year 1 1 month. Due to the long exhibition time and large demand for personnel, the operation management department and various service centers try their best to meet the needs of marketing activities and ensure the smooth development of marketing activities.

In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.

Seven, work reflection

In 20xx, the Operation Management Department has made great contributions to the development of Kangju, and has also made some achievements. However, there is still a big gap and many shortcomings between the operation management department and the company's requirements. The analysis is as follows:

1. Insufficient training of service center personnel, resulting in unclear job responsibilities and work.

The process is unclear.

2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.

3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.

The improvement measures are as follows:

1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.

2. Strengthen the inspection of service centers.

3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.

20xx years have passed, and the Operation Management Department, while comprehensively summarizing, is also looking for better working methods and breakthroughs, constantly improving itself, and working confidently towards the goal of 20xx. In 20xx, the Operation Management Department closely focused on the development strategy of property companies, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.

Summary of operation post work 6

Dear leaders and colleagues,

In a blink of an eye, we have been working for more than half a month. In this half a month, our media in Zhong Ying have achieved excellent results. Here, report to the leaders and colleagues.

Briefly introduce my work from three aspects: performance, daily management and corporate culture construction.

First, performance.

In half a month's time, our company * * * reached a cooperation understanding with four units of the whole family, and completed more than 0/00 items of various projects and projects, with a cumulative amount of more than 5 million. Among them, the cooperation with Yuan Hang Automobile Sales & Service Co., Ltd. and Sino-British Automobile Club Company has attracted the attention of the whole group. Specific projects are under way. In addition, there are many projects under negotiation. My main job is to formulate feasible operation strategies for our general manager and the other general manager's reference, and at the same time give perfect support to the later service to win the favor of partners. Judging from the receipt of orders, the work should be done well. However, it is necessary to continue to strengthen communication with partners, especially the operation director of the other party, to ensure the perfect performance of the contract.

Second, daily management.

Revise and implement the system and business process related to the company's operation to make it more efficient; Organize and coordinate all departments of the company to implement and achieve the company's business objectives; Establish a standardized and efficient operation management system and optimize it.

Finally, about the construction of corporate culture.

In the course of business operation, we found that a good corporate culture can enhance cohesion, increase employees' sense of identity with the company, generate centripetal force, and ultimately lead to a good working atmosphere and maintain the company's rapid and stable development. Therefore, under the leadership of the group leadership, our company has carried out various activities through seminars, games, expansion and other ways, which has strengthened the service concept of employees and increased their sense of identity with corporate culture, and achieved good results. We believe that these benefits will be better highlighted in the future work.

Of course, there are still many shortcomings in my work. I hope the leaders of the group, the general manager of our company and colleagues will give supervision and put forward your requirements.

Finally, thank you.