As a store manager, how to establish your own personal authority? If you want others to respect and obey, you must first have a sense of "service". Lower yourself from the top to the bottom of the pyramid and change your thinking mode. Employees are your customers, and serving them well means managing the store well.
Power is not given by the boss, but won by the managers themselves. Some store managers often complain that the boss doesn't give them management authority, and they take care of all the big and small things themselves, making it difficult to carry out their work. Generally speaking, when the store manager just takes office, the boss will give him the most basic authority. With the development of work, his authority may change, and the reason for the change is the manager himself. For example, when the store manager approves a leave of absence that is not very important for employees' personal affairs when the business is very busy, then the boss may withdraw the permission of the store manager to approve the leave; At the right time, I repeatedly put forward reasonable promotion suggestions for overdue funds, and achieved good results. After summing up and reporting later, the boss may directly give permission for price reduction and promotion ... In a sense, the scope of the manager's authority can be seen from his work initiative, judgment and decision-making ability, and courage to take responsibility. Therefore, if the store manager wants to gain management authority and let employees think that the store manager can make a decision, he must take the initiative to fight for it.
Professional leadership skills are the basis of establishing personal authority. Many times, the shopping guide refuses to accept the management of the store manager because the store manager's professional skills are not strong, even worse than the shopping guide. The store manager is engaged in some decision-making and management work of the store, and at the same time holds a higher salary than other store employees, so in the eyes of the boss and other employees, he has higher requirements for the store manager himself.
If the store manager's display is not as good as the shopping guide, it will be very weak to ask the shopping guide to adjust the store display; If the store manager's sales ability is not better than that of the shopping guide, it is difficult to accept the sales skills of telling the shopping guide; If the manager's coordination ability is not strong, it will be difficult to make people happy when telling the shopping guide about the location arrangement ... So the manager must have stronger professional skills than other employees in the store, especially the comprehensive ability, otherwise it will be difficult to convince the public. Personal charm is the most solid weapon to establish personal authority. Then, as a store manager, how to establish your own personality charm?
The first is to lead everything. As a store manager, if you are often late, you can't criticize other employees for being late; If you often say bad things about your boss, you can't criticize other employees for speaking ill of others behind their backs; If you never clean the glass, you can't criticize other employees for poor hygiene; If you work lazily every day, you can't criticize other employees for their low enthusiasm ... so as a store manager, you should be ahead in rules and regulations, loyalty to the company, enthusiasm and everything.
The second is to be broad-minded. Shop employees are generally young girls, and at the same time, due to the competitive mechanism of wage system, some minor contradictions will inevitably arise among employees. If the store manager doesn't have a broad mind, not only can he not adjust the relationship between other employees, but he is even as petty as them, so it is difficult to establish personal authority. At the same time, you should know how to be modest when you get along with others, and don't put on airs. No matter how much you have achieved in your work, you won't spread it around.
The third is to dare to face it and take responsibility. The store manager should manage the store as his own and take responsibility. Face up to mistakes, avoid setbacks and difficulties, and pass the buck when encountering problems. In front of the boss and customers, you should have the courage to bear the mistakes of employees, and in front of employees, you should have the determination to bear the injustice and mistakes of the boss that employees think. Only by doing this can we establish our own personality charm.
Fourth, sincerely care about employees. Some store managers (including stores) care about employees and just pay lip service, which is unacceptable. We should be more sincere. The employee caught a cold, and the manager took the initiative to buy him cold medicine. If it is serious, he will do her work instead of just reminding him to put on more clothes. The next time an employee gets sick, he will stick to his post. Employees are very busy in the store and have urgent leave. The manager will cover for her, so that employees will be embarrassed to ask for leave or be late next time. When employees encounter financial difficulties, the manager will take the initiative to lend money to help them, which makes them very moved ... Being able to really care for employees is undoubtedly the most important thing in the hearts of employees.