1. What should employees do before taking up their posts?
Before taking up their posts, employees should carefully check their clothes, make gfd clean and tidy, wear work labels, and bring walkie-talkies and other necessary items before taking up their posts.
2. What should employees do after taking over?
When employees take over, they should conscientiously do a good job of handover according to the provisions of the handover system, conduct post inspections with the handover employees, and ask about the situation of the previous shift and the problems that need to be dealt with. For the existing problems, they must ask about the situation, do a good job of receiving goods, and sign the handover form after fully understanding the post situation.
3. What should I do if I am laid off?
Before employees are laid off, they should make a good job record of their posts, conscientiously do a good job of handover with the next post, conduct post inspections with successors, and seriously explain the problems that have occurred in this post to successors, and make the handover clear. Successors can't be laid off until they sign off.
If the successor is dealing with the problem, it must report to the superior management and get its approval before handover, otherwise the successor must be laid off after handling the matter.
4. What if the successor is not in place during the shift change?
At the end of the succession, if the successor is not in place, the foreman on duty shall be informed in time, and the foreman on duty shall negotiate with the successor to arrange the successor to ensure the handover on time.
When the successor is not in place, the post personnel shall not leave the post without authorization.
5. What should I do if there are problems in the post during the handover?
The employee is going through the handover procedure. If there is a problem with the post, it is necessary to suspend the handover and give priority to the successor. The successor should do a good job of assistance, and the handover can only continue after the problem is solved.
6. What about job security during handover?
During the handover, the personnel of both parties should manage their posts well, with one person handing over and the other standing guard to prevent the post safety management vacuum during the handover.
7. What should I do if I find a foreign intermediary harassing the owner?
If employees find foreign agents and salesmen harassing the owners or tenants, they should take the initiative to ask about the situation and be allowed to leave after being confirmed by the owners. Otherwise, they should stop harassing and persuade the troublemakers concerned to leave the community.
8. What should I do if I find that there are foreigners in the sales office who want to take pictures?
If a customer wants to take pictures in the sales office, he should stop it and ask the reason politely. If it is really necessary to take videos and photos due to work reasons, the foreman should contact the sales office staff in time and get permission before proceeding, otherwise it must be stopped.
9. What if the customer asks for help but it is not within the security authority?
Security guards should listen patiently to customers' requirements, carefully record them when necessary, and report to the leaders on duty in time if they can't do it within the scope of employees' authority, and explain the situation to customers. Other colleagues will follow up and deal with customers' requirements.
10. What should I do if the owner or tenant raises matters that violate the management regulations of the community?
The personnel on duty should patiently introduce the relevant policies, regulations and management regulations to them, gain the understanding of customers, and implement them in accordance with the relevant management regulations of the community.
If the customer insists on violating the community management regulations, the security guard should dissuade him and report to the foreman, supervisor and manager on duty immediately.